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November 2023 by Kim C.
The absolute worse pharmacy! Years ago I stopped going to this CVS. Now I realized that everything starts from the top. I called HQs trying to find out how to get rid of a deceased person's old medicine as directed by the DEA. Well, first the store never answered their phone! Tried for days. Then when I called HQs it took a couple of calls to get through to a live person. When I finally got someone, she was rude. Didn't have an answer and I gave her the option to hear what I was going to ask or not. So, as a sidebar our internet service was down temporarily so I could not go online and told her that. She then said, "Go online and ....." when I said I couldn't like I just told her she started laughing, I then said, "why are you laughing?" (No response) so I said "I don't find this funny and hung up." I say this to say, even CVS's customer relations is horribly worst than other CS pharmacies. No wonder people stopped going there.
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July 2023 by Genevieve W.
My prescription called in this morning has not been prepared and I am asked to wait 20 minutes. 2259 Langhorne Drive CVS. Convenient location to hospital and healthcare providers but makes no difference if you have to drive back to location to get it and it is still not ready I will be changing my pharmac.
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February 2023 by Mojo L.
Just left, for the fifth time in the last 3 days. Went to pick up my prescriptions and the line at both the drive-thru and the counter inside were so long and not even moving that I said the hell with it and left. Everyone in the store was clearly aggravated by this situation. They are slow as hell, and the pharmacist, I think his name is Thuan, is a real jerk, extremely rude. I am transferring everything to somewhere else, anywhere but here.
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February 2023 by Peggy Andrews
Terrible
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December 2022 by Josh Jones
Probably the absolute worst pharmacy I've ever had to deal with
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November 2022 by Google user
they waited until I got to the drive thru to tell me that they do not carry Tamiflu, that I would need to go to WalMart. ghez.. and I was just at walmart!!!!!
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November 2022 by Wally-Peggy Milton
they waited until I got to the drive thru to tell me that they do not carry Tamiflu, that I would need to go to WalMart. ghez.. and I was just at walmart!!!!!
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May 2022 by Elizabeth B.
I have never had a good experience at this store the staff in the pharmacy always contradict each other and don't know what they are doing. They have given me the wrong medicine, not filled them, charged me $$$$ just to get something that insurance was covering, and more. It's taken me a month to get my prescription because of them and I finally went to get it today and they would not let me because I had another medicine that I used to take that was similar. I'll be switching to Walgreens and I hope you do as well.
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July 2021 by Olivia G.
I have had multiple bad experiences with the pharmacist dawn I've never had a more rude and unwelcoming person give me medication. I'm also someone who goes there specifically for my mental health meds and she's always treated me like I was stupid, refused to help me, or if she doesn't say anything she'll make sure to let you know by slamming the window.
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May 2021 by Dolores M Sarno
Expensive
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April 2021 by Neil L.
I believe I have reviewed this store in the past due to delay issues for no apparent reason. Again, I like every single staff member that I have spoken to at this location. never hard feelings. But, the issue in the past that had been corrected after receiving my review has come back to burden. I have a FREE prescription of Nurtec, migraine medicine. My insurance is up to date (AKA the same as always,) I have not moved, and I didn't even legally change my name, believe it or not. I have 4 slipped discs, a torn rotator cuff, a degenerative hip (since I was 15 years old. I am now 24.) a partially dislocated shoulder blade, a floating rib, and I have issues with my AC joint as well as a suppressed vertebral artery. I am pending surgeries. my body is fucked. thankfully, muscle relaxers and this migraine medicine have been able to keep the tightness from causing me to pass out. I basically need them to get by. That being said, I can always come in and pick up my scripts no problem for about two months, and then all of the sudden you guys need to play phone tag with doctors offices to "approve" it or whatever the hell that means. its a free prescription, a non controlled prescription that keeps people from having migraines bad enough to make you want to kill yourself. It has no harmful side effects. it helps, I don't owe you anything for it and it isn't dangerous, yet you have to call my doctor two separate times before im allowed to pick it up. meanwhile - I am left on the side with a murderous headache that will go away in 5 minutes with one of these Nurtec Tablets, and you've got them, but hey, you have to have a few phone calls before you can give somebody the medicine they desperately need, right? Absolutely ridiculous. I will not use this pharmacy for much longer because of this situation. I don't see an effort from CVS to help my get my scripts filled when I need them, so I will not support them by being a customer. It's not hard to inform someone that you need to make a bunch of calls before you can help them, yet I've only ever been informed at the end of the day, when I've already driven all the way to your store. I can't get a refund on the time I spend in the world, and you guys have wasted an absurd amount of it. I have never had such a huge issue every single fill ANYWHERE else in my entire life, and I have been to the doctor more than you probably will in your lifetime.
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February 2021 by James H.
I have used CVS in the past and usually the pharmacy staff are at least somewhat attentive. Basically due to its proximity to my home, I have filled a lot of prescriptions at this location. First of all, if you have a question for the pharmacist about anything, they act like they're mad at you for bothering them. And the pharmacy techs are quite dismissive also. It's like "I'm busy, don't bother me." Anyway, my other big complaint is that if I stop taking a certain prescription drug, these people have actually called my doctor and had those prescriptions given refills. This is after telling the pharmacist NOT to do this. Then I will go to the pharmacy to pick up one legit prescription and they will say "oh, we have all these prescriptions for you." And they bill my insurance for these prescriptions, about which I have been questioned about requesting too many meds at my doctor's office! To me this seems like fraud. And I am definitely NOT on automatic refills. Not to mention that these people have actually "misplaced " my filled prescriptions several times. So sometimes they will double bill a drug that they lost. It finally got so bad I moved all my drugs to another pharmacy. They lost a customer for life.
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January 2020 by Corey H.
Worst pharmacy in Lynchburg. Do yourself a favor and go anywhere else! Unless you enjoy 3 laps around the building over a course of 1.5 hours.
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December 2019 by Stephanie S.
I had to make a stop for some cold meds this morning. Ran into use the restroom. Oh my! I must say, in all my years of public restrooms, this was the nastiest bathroom I've ever entered. Good thing I didn't have my phone in hand! It was so disgusting, I couldn't stomach going back inside, either. Dried fecal all around the lavatory. The floors are filthy, the men's urinal is filled with urine soaked toilet paper! The sink was to dirty to try and was my hands! I didn't want to touch a thing! One snap would have totally embarrassed the management and certainly the owner wouldn't approve! Come on CVS, if staff won't maintain this facility, hire an outside company to keep the bathrooms sanitary!
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April 2018 by Veronica Park Massie
I switched from Kroger to CVS for prescriptions a couple of years ago and I'm glad I did. The people who work in the pharmacy and drive-thru are competent, helpful, friendly, and quick. They always have what I need in stock.
