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October 2023 by Robert McNally
My man Sean gets it done, along with his coworker Brian! I am a one car family & needed my alternator replaced ASAP. This man is accommodating to my schedule, fairly priced to my budget & easy to talk to make it work. May the triune God bless them always.Service: Auto battery maintenance
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July 2023 by Lynchburg Native
This is not the location you find when you drive up. There is no blue building with Expert Auto Repair on it that looks like an Auto repair shop, just a sketchy garage behind someone’s house. This looks unsafe and a scam.
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January 2023 by Michaela Chopp
In the past, Expert Auto had always done great work, and I felt respected as a customer. Unfortunately, I had a different experience this time around as I was trying to schedule an oil change. I tried calling multiple times over the course of several days and finally got a call back a few days later. I scheduled an appointment for 3pm the next day, showed up at 2:50, and was surprised to find all the doors locked and no one inside. There were no signs posted; I got no notification that Shane would not be in that afternoon. I tried calling multiple times and stayed until 3:15, but still nothing. To his credit, Shane did call me later that evening to apologize, but I really have a hard time giving my business to someone who does not communicate with his customers or respect their time enough to keep appointments. Maybe this was a fluke, or maybe the business is undergoing some changes that are affecting communication. Whatever the reason, I hope it improves. I really want to support a small business.
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July 2022 by Ryan Neace
I purchased a 1989 Dodge Ram Charger with only 75K miles on the cheap ($450) at an auction in Charlottesville, only to discover that there was an intermittent electrical problem. I ended up having to have it towed from Charlottesville all the way to Lynchburg where I interacted with Shane and co. for the first time. Once I got the vehicle to Expert I knew I was dealing with another level of service and customer appreciation. They found the problem after having the vehicle 1 day, and gave me a rock bottom price to boot. I had it back within 2 days of my drop-off date, and it has been running like a champ ever since.In addition, I know just enough about cars to talk a bit of shop, but couldn't pass for a mechanic on even my best day. They explained things to me thoroughly, in a fashion I could understand, and (particularly because of the price), I never felt as if I was being taken.They made a believer out of me and I recently took my Ford Taurus there to have some work done on a cracked rim. Again, super speedy service, low prices, and thorough and friendly explanation. They never made me feel like I was inconveniencing them like so many shops you go to.I plan to take all of my 3 vehicles there for as long as I live in Lynchburg!
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June 2022 by tricia edgar
I have been to Expert Auto Repairs a few times to have various services performed on my car. Shane has gone above and beyond to make sure my car was fixed correctly and fixed in a timely manner. He has actually worked longer hours just to ensure my car was complete and ready for pick up on the day I was told it would be ready. I am a happy customer and will definitely bring my car back to Expert Auto for future repairs.Services: Oil change
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June 2022 by Deborah Marshall
My husband and my experience with Shane was exceptional. His prices are very reasonableLove this man's customer serviceFast turn around time. We highly recommend Shane at Expert Auto Services.Services: Battery
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June 2022 by Amanda W.
I sent my college daughter here to get her car fixed and the owner has been texting her nonstop trying to ask her out and telling her personal things. Do not go to this place if you are a female and definitely don't suggest it to your college daughter.
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May 2022 by Mic Lovin
I've been going to Shane for years. He was usually great but over the last year he's gone downhill. I've paid for work that wasn't done and have seen many sketchy people hanging around with him now too. Sorry to say that I will not be going back ever. Be aware of items in your car.
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April 2022 by James Henderson
Shane got me in right away and fixed my AC when other mechanics could not. I will always bring my vehicles here from now on! Praise the Lord for Shane
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March 2022 by Michaela Amend
In the past, Expert Auto had always done great work, and I felt respected as a customer. Unfortunately, I had a different experience this time around as I was trying to schedule an oil change. I tried calling multiple times over the course of several days and finally got a call back a few days later. I scheduled an appointment for 3pm the next day, showed up at 2:50, and was surprised to find all the doors locked and no one inside. There were no signs posted; I got no notification that Shane would not be in that afternoon. I tried calling multiple times and stayed until 3:15, but still nothing. To his credit, Shane did call me later that evening to apologize, but I really have a hard time giving my business to someone who does not communicate with his customers or respect their time enough to keep appointments. Maybe this was a fluke, or maybe the business is undergoing some changes that are affecting communication. Whatever the reason, I hope it improves. I really want to support a small business.
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December 2021 by Jewel Easler
My SUV never ran so good after Shane worked on it. On a trip out of state, my radiator cracked near the top! A temporary fix was to cover the 3" crack with flex tape. It worked enough for my 5 hour drive home. I called Shane at Expert Auto Repair, took my car in, and he fixed the radiator and the brakes were needing work too. It all works beautifully and I am so thankful!Services: Brakes
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November 2021 by Autumn Q.
I turned right out of a gas station into an unmarked 4 foot deep drainage ditch. My 2019 Acadia went nose down.Luckily my 4 wheel drive backed me out but my radiator was destroyed. Panicked I called several Lynchburg shops hoping to find someone willing to rush a job week of thanksgiving. I saw 5 starts and called. Best choice, Shane got the part delivered and replaced in 2 days. Cost was fair compared to a google search.
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October 2021 by Noelle Schneider
I only have good things to say about my experiences with Shane and the guys at Expert Auto Repair. As a college student it’s hard to find quality work at a great price, I’ve tried numerous businesses around here and Expert Auto Repair is by far the best. They did the job in a timely manner and went above in beyond in their work. I would 100% recommend this shop!Services: Steering/Suspension
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October 2021 by ReGina Mason
Friendly but took in vehicle for a "treatment plan." Told them a problem I knew about the windows. They disregarded my knowledge and ignored my advice. This caused further damage than was before. I took it back for them to correct it and not available during working hours. Not too impressed yet other associates say they are excellant. Lets see if this is just one time bad start.
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September 2021 by Myke Barron
Had several bad runs with these guys. A few times they weren't even around during posted hours and one time we set up to meet them at the shop and no one showed up. Wrote it off as fluke and brought in car to diagnose a few issues with motor, AC, and power locks. They just really didn't try very hard to get answers for us. Told us they didn't have time to really dig deeper and that we could try a few things such as turning off the AC (in the middle of August) when going uphill. That's not a diagnosis or a repair. Ended up just getting an oil change and wasting a day of shuffling vehicles around. I know times are hard and Covid has strained everything, but this to me just came across as total lack of concern. They certainly didn't go out of their way to make sure our concerns were addressed and issues taken care of. Not sure how they have such high ratings.
