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December 2023 by Katie Spangler
Hard to speak to anyone personally over the phone, services are worth the money you pay.
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October 2023 by Wade
Terrible service at Bestbuy. I left and found a local repair shop and got in and out hassle free
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September 2023 by D Sims
I've been trying to reach anyone at beat buy to ask about a repair and the automatic phone system is pathetic
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April 2023 by Carol Stock
The people who work there are THE best! They know computers and are so helpful. We buy there and use their services. Excellent customer service.?
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February 2023 by Violet Marston
I have been working with this company for several years and have been very happy with the way I have been treated and helped over the years.
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October 2022 by Marie Andrews
Not helpful at all. Not very knowledgeable of product'sMade me feel like I was seeking an obsolete item but they just don't carry it.
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October 2022 by Paul Haan
Process took too long, poor knowledge of warranty process.
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October 2022 by Jordan
Two month old $1500 laptop screen completely shot, Best Buy nor geek squad will return it. Touchpad doesn’t work half of the time. The geek squad representative told me it would take 8 weeks or more if I let them send it off AND added that it probably wouldn’t be fixed under warranty. I guess unless you’re a 70 year old that is having trouble using their passcode on your iPhone, they’re absolutely useless. Spoke with HP rep and he confirmed this is typical behavior by Best Buy and the HP rep advised me to not return here again. He told me purchasing through Best Buy just adds a middle man to the deal and they don’t stand behind the product whatsoever and this is how they treat all of their laptop claims. Don’t buy from Best Buy, don’t expect geek squad to do anything whatsoever other than look at you with a confused expression on their face.
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October 2021 by veronica williams
Don't like there customer service
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October 2021 by Snprsrg
Took a laptop in for a repair that should have been 4 weeks. Heard nothing from them about the laptop being fixed so at the 6 week mark I called and after waiting on hold for 1hr hung up and drove 1.5hrs to the store only to find out that they have done nothing with the laptop.
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October 2019 by Earl Castle
They recently hooked up a new TV for me. While I could do it with some difficulty I hired the geek squad for minimal $$ and they were quick and effecient.
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October 2019 by Terry Berryman
Took some TV's there for evaluation. Found although geek squad maybe great for computer and other electronic repairs not worth taking TV's.
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October 2019 by Bess Trainer
Quick and sure. The agent checked out my problem, and quickly fixed it . Very courteous.
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October 2019 by Bill Ragland
Great service with my purchase of a new laptop.
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October 2019 by Stephanie Ramey
My parents used Geek Squad and it has been nothing but a headache! They brought the computer in and they didn't do what they asked. Then they had to send it away and it took more than 2 weeks to get the computer to the "repair center"in Kentucky and it's still not fixed. Don't waste your money and support a local computer repair shop!
