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July 2023 by Aaron D.
Staff not knowledgeable. Didn't vacuum interior when I specifically asked if they still did and would.
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August 2022 by Bettie S.
Any time I have called this business, in an emergency tire situation, they did everything they could to work Me in. The staff is open and honest about all repairs and try to help you locate parts if need be. My overall experience is a 5+ rating because of the excellent service they provide.
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July 2022 by Todd K.
The day before leaving for a beach trip, we realized the back tires on our car were beyond bald. We frantically looked for a place that was able to get us in, (On a Saturday!) between places laughing in our faces or dismissing us without even a glance, we thought of this Goodyear. Mike at the front counter greeted us with a smile and was able to get us in even though they were busy. In and out. Fantastic customer service and experience. Thanks mike.
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October 2021 by Morgan D.
How my conversation went. "Are there any open bays for alignments?" "There's 2 that need to be done" "Oh okay, so how long would that take you think?" "..........two hours or so...... well, threes including lunch" "Oh okay that's fine" ~Dial tone~
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June 2020 by Joe B.
I had a coupon for a free State Inspection and I was really worried that they would nail me on everything because otherwise they wouldn't get any money! Nope, they passed everything and very politely talked me through things that may need fixing in a couple months. They weren't pushy at all and didn't even ask for my business then. Because of this experience, I will more than likely have them do the work come time! Thanks Goodyear!
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February 2020 by Laura B.
I had an air leak in one of my tires. Goodyear was able to fix it no problem, as well as change my oil and my air filter for an extremely responsible price. Everyone was super nice, especially Mike, who made it a point to talk to me about the area since I'm new here. Exceptional customer service and work!
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January 2020 by Jacob R.
Great group of employees. They are very straight forward on what should be done and what needs to be done. They have saved me money and pointed out some simple fixes I can do on my own. I have had great experiences with both of my vehicles. I will return.
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December 2019 by Brent P.
They did a great job of locating the hole in my tire. ThIs was the third attempt I get it repairs in as many state to get it repaired. That have a great attitude and make you feel welcome.
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September 2019 by Christy B.
Complete ripoff. DO NOT BRING YOUR BUSINESS TO THIS ESTABLISHMENT. I've seen 3 unhappy customers since I've been waiting here 2 hours for state inspection and I'm one of them.***UPDATE***The failed inspection was due to brake drums in the rear of my truck. I took it to my mechanic four days later and he said he had all four wheels off and didn't see one thing wrong with my brakes. He also told me I was the third person who had come to him from a bunk fail from Goodyear on 221 in Forest...IF THEY REJECT YOU TRY SOMEONE HONEST. I've had yet another state inspection and brakes STILL passed. ***SECOND UPDATE*** Passed inspection again!!! Brakes are STILL fine! 3rd inspection since they claimed I needed drums!
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October 2018 by Luke B.
I just left this shop and couldn't have asked for better service! It seems most of the world is lacking real salt of the earth people lately but that is all I found here. Paul and George squeezed me in at the last part of the day when I was in a pinch for help with my tire. Paul was willing to explain the process and gave great suggestions for future tires that would work best with my vehicle. He wasn't pushy, which I appreciated, and seemed to be a subject matter expert. He gave good recommendations and I now know where I will be purchasing my next full set of tires very soon. Great work guys! Good to see solid blue collar at its best.
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September 2018 by Christy B.
Complete ripoff. DO NOT BRING YOUR BUSINESS TO THIS ESTABLISHMENT. I've seen 3 unhappy customers since I've been waiting here 2 hours for state inspection and I'm one of them.***UPDATE***The failed inspection was due to brake drums in the rear of my truck. I took it to my mechanic four days later and he said he had all four wheels off and didn't see one thing wrong with my brakes. He also told me I was the third person who had come to him from a bunk fail from Goodyear on 221 in Forest...IF THEY REJECT YOU TRY SOMEONE HONEST. I've had yet another state inspection and brakes STILL passed.
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September 2018 by John K.
I gave this one star because negative stars are not an option. I can't believe these guys are still open. My wife had a slow leak in her right front tire and she mistakenly took it to Goodyear to have it looked at. I had told her Harris in Forest, but she was thinking we dealt with Goodyear in the past. We did - several years ago to have RV tires put it on and they were the only ones who had a bay that would accommodate it. Since then we've had nothing but a series of encounters where they have shown extreme dishonesty and outright fraudulent behavior. Case in point - back to the story of the slow leak. The Michelin tires on my wife's car have less than 5,000 miles on them and look new. They told her that the tire with the leak had a nail in the side wall and couldn't be repaired. They recommended that both tires be replaced - not a bad idea to replace in pairs when they NEED to be replaced - and that the back tires are worn also (only have about 15,000 miles on them - Michelin with excellent tread) and, lo and behold, they'd give her a great deal if she bought 4. Fortunately, she didn't fall for it. I took the car to Harris in Forest this morning - they just called me back. They removed the nail in the tire (NOT in the sidewall) total bill - $8. PLEASE DO NOT GO TO GOODYEAR FOR SERVICE OR TIRES - They WILL try to cheat you.
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March 2017 by Trevor W.
Just watched a video on scamming oil change/auto service centers, reminded me of my experience with this Goodyear location on 221 in Forest. I know a lot about cars, and know when I'm being lied to. I was in for an oil change, and was told I needed brakes, as in pads and rotors, front and back. I knew this was complete b.s., but they stuck to their guns and swore it was true, that I had better do it right then and there, or they wouldn't be responsible for what might happen when I left. I actually do my own brake jobs, know my car, and knew they were complete liars. I left and drove straight to Monroe on Timberlake Rd. (honest guys), and they said that I would need front pads some time soon, but the rotors and rear pads were fine. Goodyear on Forest Road/Rt. 221, in Forest, just up from Graves Mill Center, is a dishonest, scamming, lying business. Do NOT go there, under any circumstances. If you break down on the road in front of their building, get a tow somewhere else. Lying, crooked scammers. DO NOT GO HERE. Oh, by the way, they wanted over $600.00 for this. It would be funny if it weren't such a despicable thing to do. Fraud. Did I mention, do not go here?
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August 2016 by Ron C.
These guys will scam you! I had my vehicle inspected by them. It was my first time going there. They failed my vehicle and presented me with a quote of nearly $600.00 worth of repairs before they could pass the vehicle. I knew something wasn't right so I took it right away to the honest guys who normally do my inspections, and it passed with no problems. Do not trust these scam artists!!
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June 2016 by Stephanie H.
2 + hours for a rejected state inspection...w/ a projected $300+ needed to pass. We shall see what the reg mechanic says this week. After reading the reviews I only wish we had checked them before wasting our Saturday afternoon here.
