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September 2023 by Greg Prouty
Jays got me out of a huge pinch. My 06’ M5 died in Bedford during a trip back to Winchester. After replacing the alternator and reprogramming my battery, I was back in business. Jays prices are very reasonable and their tech was top notch. Not to mention the front desk girl was the nicest person on earth.Service: Electrical repair
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August 2023 by Lee Hereford
Excellent service always. Even though they specialize in BMW service,.they service my Mercedes and Ford vehicle’s. The communication from them is excellent and pricing always reasonable. In the last year. I have moved from their vicinity but still make the hour and a half drive back to have my vehicle serviced there.Services: Transmission
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July 2023 by Ed Dawson
Chris and crew have always gone the extra mile in servicing my BMW, whether it is a minor repair or something more involved. They are courteous, well versed in auto repair issues, and always on time with their service. You won't find a better repair shop to work on your imports!
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July 2023 by Michael Pingstock
Great service. Thoroughly explained the problems and made the repairs. Jay's will continue to be my go to for my Mini.
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April 2023 by Kelli Stenhouse
I live in Woodbridge, VA and on 4/2/23 was traveling from visiting friends in Richmond to Lynchburg. While on highway 460, a safety warning ⚠️ came on in my BMW X5 indicating my engine had overheated. My vehicle suddenly began to lose power. Thankfully, I was able to safely pull over at a nearby Exxon to call for assistance. The very next morning at 7:30 am, I arrived at BMW Lynchburg to see if I could I have it diagnosed. In the service department, I met Randy, who lacked having any empathy for the situation, and was also short of a technician that day. Unfortunately, the dealership would not have been able to even take a look until sometime the next day. I used Google, which led me to Jay’s Auto. They were literally less than than two miles away. Nikki, in the front office, was extremely helpful and concerned when I explained what happened. Less than 45 minutes later, my vehicle had been diagnosed with water pump failure and all new parts ordered. They also contacted the warranty company on my behalf and navigated the pay out process. My repairs were completed that very same day by close at 5pm. I highly recommend Jay’s Auto for any BMW service needs.
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November 2022 by Ryan Carswell
They are extremely knowledgeable. They quickly diagnose and fix any issue you have with your car at a reasonable price. I have never found the step by step communication they give anywhere else. If you have a luxury auto in the area, take it here.Services: Auto maintenance
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October 2022 by Lisa Duncan
They helped us out while we were on a road trip with our BMW Z3. They were extremely professional and friendly. Grateful to have found such an awesome shop on our journey. Would wholeheartedly recommend!Service: General repairs & maintenance
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August 2022 by Alexander Herzing
A+++ Professional, courteous, timely and reasonable!!I was going to be passing through Lynchburg and 3hrs away my dashboard lit up with an ABS light, EPS light, and cruise control failure.I called a few people I knew in Lynchburg and everyone recommended Jay’s for my Mercedes. After a few minutes on the phone Nikki had ordered the part I needed shipped over night and they repaired my car the next day - the entire ordeal from lights on to driving again took less than 24hrs. Amazing!I literally cannot recommend them enough and was so pleased with my experience.Service: General repairs & maintenance
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May 2022 by Chris Sherret
I was so happy to find Jay’s Automotive. This is a great family run business. I was impressed by the sharp questions asked by the receptionist Nikki and then the diagnosis and service obtained for a brake and rotor repair on a Mercedes, while visiting Lynchburg for the Liberty University graduation. Many thanks to Adam & Chris & Mrs. Jay for helping me out on short notice.
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May 2022 by Jeffrey Pannell
I have been going to Jay's for years, especially when I had my BMW. I since now have Mercedes and still use them for any mechanical issues. They are very honest and upfront with their customers.
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April 2022 by Eddy Vieux
Very knowledgeable about BMW’sWorked on my 2014 X3. Explained everything that should be replaced depending on the mileage to keep it in good shape.
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March 2022 by Danny Thomason
Do not bring your vehicle here unless you want them to disregard what you say and charge you extra hours for things you say not to touch. Brought a car to diagnose a coolant leak. Told them the CEL was on due to 02 sensors they spent extra time “diagnosing” the CEL to find out that it is in fact a sensor issue. Very unprofessional of the shop to try and scam extra hours from customers
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November 2021 by Brent Barbour
These guys are great. They know BMWs inside and out and often know what the problem is when you describe what the car is doing. Chris and Adam are standup guys. I wouldn't take my car anywhere else!
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October 2021 by Jeffery Schneider
Jay's is THE best independently owned local mechanic shop for BMWs in Lynchburg.
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October 2021 by M. S.
I just heard about Jay's passing this morning and I am absolutely devastated; he was such a wonderful man with a heart of gold, he came into my life in a time of uncertainty and though I didn't know him personally there was an ease about knowing that there are people out there that you can trust, people out there that did care about the well-being of others ... he was truly a prodigy when it comes up to the service industry. Based on reading his obituary I only regret that I did not know him on a personal level, my condolences go out to his family and his friends and may you be blessed with your memories of all the times you shared with him to ease your healing. Rest in Peace my friend ...
