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February 2024 by jessica martin
Quick and affordable.
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December 2023 by roger walker
They were very professional and had what I needed when CVS and Walgreens didn't.THAN YOU KROGER!
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June 2023 by Maggie Carey
I’ve always been pleased by the Kroger pharmacy staff. They are always pleasant and helpful.. especially Susan. I’ve never encountered an unpleasant employee. I go There at least once a week
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February 2023 by Cavegamer
Staff was pretty rude. Couldn't be bothered to check my order, and were very dismissive.Wouldn't be going here if I had a choice.Edited- added two stars- if you go later in the day the employees are completely different! Susan and Haylee were great!
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January 2023 by John Brant
Bad customer service. Extremely rude staff.
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December 2022 by Lila Bub
Susan is absolutely terrible. She is rude, has no customer service on her best days and should be in a different field...perhaps a call center position where she isn't client facing. After over 18 years of high level customer service, if I was her boss she would've been relieved of duty years ago.I switched from the Boonsboro Kroger Pharmacy in 2018 so just about 5 years using the Wards Road Pharmacy. This lady is cancerous, no professionalism....she openly complains about customers and to their face, she complains about the volume of prescriptions she has to fill, she complains about being short staff....like get the heck out of there Susan...you hate the position so much, please leave!!! Bottom line she is a problem, but is enabled by Blaine....he is another rude one.-I spent 10 years going to Boonsboro and had such an amazing relationship with the whole team there, gave Christmas and Birthday presents to all my favorite folks there....the whole atmosphere in this store Wards Road Kroger is just sad. They need leadership very bad.Susan, is quite the character, almost "scrooge-like" with a mix of spiteful narcissism! I wonder if this thought ever crossed her mind.....the customers coming to the place you call work, really aren't excited to be there either. It is not like we are stopping by a store for dog food, ice-cream or something else that provides pleasure. We are coming to the pharmacy to help with a medical problem.....quick thought maybe these folks don't have many daily interactions, so your rudeness goes a LONG way in how you make them feel!
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August 2022 by Gabe P.
I really like Kroger so if there is one in the town I'm visiting , I'm gonna come here! This location in Lynchburg was like less than 10 mins from where we were staying. I find that early morning shopping is the way to go. Easy to navigate and get in and out. This was no different. The layout is nice as well as the inventory. I really appreciate seeing different items I hadn't seen in other stores. Always a PLUS! We were able to get all we needed and some more. The staff here is really nice and helpful.I will add that this location is very busy in the evenings( I had to return to exchange something); due to staffing shortages. Lines were extremely long.
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March 2022 by N L.
Giving three stars because it's the closest location and the staff is generally nice. It's small in here. No updates or renovations. You can't really find anything you need in here because the app shows the wrong aisle number for most items. I prefer the Timberlake location due to the selection, although the staff isn't really as nice as Wards.
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March 2022 by Robin Bernard
Never an issue with Kroger pharmacy. Meds ready when stated. I even had the pharmacist call me twice back to back. He called and I wasn't able to answer. He waited a few minutes and called back. He needed to clarify something. He didn't have to go that extra mile. Med's always in stock, unlike Walmart on Old Forest Rd. They were always out of stock and wouldn't even call to tell you that is why the Rx hasn't been filled. Kroger pharmacy price's are MUCH LOWER than Walmart, Walgreen's, and CVS. I gave Walmart a gazillion chances to step it up and finally switched to Kroger, after comparing prices of other parmacies.
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December 2021 by Jeff Smith
Verrrrryyyyy Rude , Very unprofessional, very slow, always out of stock. Don’t have nooooo sense of care for customers… do not recommend at all
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August 2021 by Jonathan Perkins
Did not fulfill Curtis’ prescription fast enough. Please fulfill his prescription.
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March 2021 by M T Sutphin
Longest wait ever. I was the only customer. No respect for my time. Transferring pharmacies.
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February 2021 by Rebecca Leftwich
This place is run by no one??? Rude, unprofessional and seemingly inept technicians.
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February 2021 by Edward Moldenke
Superb staff. Better prices on prescription and other pharmacy items than most other places.
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October 2020 by Meredith Pietsch
There has been an issue nearly every time I have filled my medication here. Including telling me I have no refills when I do, not applying my insurance, medications not ready days after promised etc. Dont like to complain but when at least one person in front of me everytime I come is having/voicing similar complaints, you know it's a real problem. Meds will be switched to CVS the next time they need to be filled.