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January 2024 by All Around Canine
They claim to have a 100% satisfaction guarantee, but I'd literally have to pay double to have it exchanged. The mattress was $160 (great deal), but to exchange it would be an additional $140 delivery/shipping fee with no option of self return. If it was clearly stated that you'd have to pay double to exchange an item with a guarantee, I would've never felt comfortable enough to order the mattress online. They got me with the fine print, don't let them get you the same way!
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December 2023 by Kevin K
We met with Tina earlier this month and she was a great help! She throughly explained the difference between the different Necter matress options which enabled us to make fast selection. Check out what an easy process. The entire visit lasted less than 20 minutes. Great experience!
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December 2023 by Tara Hough
Tina Wall is a great sells person. She took time to explain the differences in the mattress. Tina took a bad experience for us and turned it into a great one. Mr John Thank you so much for understanding. We look forward to future purchases .Gerald Pannell
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December 2023 by Casey Roginski
Highly recommend Mattress Warehouse *at this specific location* to everyone! We have nothing but good things to say about our experience here, along with the help of sale's associate Ms. Tina! She went above and beyond for us- answering any questions we had, and being patient while we made our decisions. From purchasing a Tempur-pedic mattress with Ease Frame, to the awesome Bedgear pillows… we are more than thankful for her help and the awesome discounts her and the company were able to provide!Tina, thank you for being so humble and helpful ? We appreciate you!P.s. Delivery was also free during the time of purchase which took NO time, and also went very smoothly! They had it set up and were out the door within a matter of minutes.
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December 2023 by Maria Acosta Aponte
Tina Marie was so helpful and really took the time to answer all of our questions and address all of our concerns. She made the buying experience enjoyable. Her customer service was exemplary. I look forward to future purchases with her.
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September 2023 by Joby Rosenleaf
Tina was very attentive and helpful. There were a couple different groups of customers in the store while she was helping me, and she did a great job balancing customers and making sure everyone’s needs were being met. I’m really happy with my experience and my purchase.
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September 2023 by William Locke Wheeler
I had a phenomenal experience here. They gave me the best deal on the ideal mattress. Tina, the salesperson, was so nice, really a joy to be helped by her. I wholeheartedly recommend!
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September 2023 by petch5
Tina was excellent - she was patient and gave thorough answers to my umpteen questions. She was the only person working and was able to successfully juggle multiple customers at the same time. Tina made me feel great about my purchase!
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August 2023 by Brittany Hall
Walked in really in need of a bed and I'm glad Tina was there to help me out she helped me pick the best mattress (in my opinion). She was super friendly and very helpful. Definitely will recommend to others!!!!!!
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July 2023 by Darren Gray
What an amazing experience getting a new mattress. After having the same mattress for over 10 years it was time for a replacement. Been putting off a new one and had stopped by finally and so glad I did.Tina was amazing from the moment I walked in. She made the entire experience feel like dealing with a family member. Showed me a variety of things that fit my needs and never pressured me. Helped work within my budget and really just made the experience amazing! Definitely bought a mattress!
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June 2023 by Marie Millner
Great salesperson very knowledgeable and great variety and great prices. Only problem waiting on a refund from where we went to a cheaper mattress. It has been over a month and still no response. No one will return you calls getting ready to talk to a lawyer and return bed if something is not done real soon!
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May 2023 by Morgan Mathis
Wonderful experience! We looked for a tempur-pedic mattress and Jennifer found one for us, great matching pillows, worked on the price with us, and even helped us get the mattress out to the truck! 10 out of 10.
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April 2023 by Janine Jordan
They bent over backwards to help us with our order. We were moving out of town to Indiana and the prices there were so high that it was a better deal buying a mattress here and taking a U-Haul trailer to bring it to Indiana. Jennifer is the best.
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March 2023 by Matthew Rudder
Jennifer provided exceptional service. My wife and I had different needs and she helped us navigate finding the best possible option to fit us both. We can’t wait to get our Tempurpedic.
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March 2023 by Char C
Alexis did an amazing job helping me and my husband pick out our mattress. She was extremely patient and kind as we went back and forth between our top two mattresses. Alexis is so knowledgeable and was able to answer all of our technical mattress questions! Make sure to ask for her if you come to this location, you’ll be in great hands. I hope she is still working there in 10 years when we get a new mattress!
