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April 2024 by Dunn
Waited 5 extra minutes ~325 for their temporary store closure to open.
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December 2023 by Jeff Wright
Bad experience here. They were way off on my waist measurements (said 39" when I wear 32" in jeans) and my son's. I didn't understand but they told me the inner pant clips would take care of it. When I picked the tux up and the clips didn't fix the problem, they did not recommend suspenders or assistance otherwise. I spent much of an otherwise joyous occasion holding my pants up and my son had to roll his pants over to keep them up. I informed the associates of this when returning but they were unconcerned. Proceed with caution if you need measurements.
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December 2023 by Burak Gezen
Staff was super helpful and friendly. You can tell they actually enjoy their job.
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October 2023 by J Roth
Handled a relatively large tux rental wedding from people from different states. Very smooth
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October 2023 by Dwayne Evans
Told to pick up tux on Oct 18,2023. Went there to pick it up wasn't there. Told to come back Oct 19th to pick it up, tux was not there. Told to come back Oct 20 and was told by the clerk hopefully it will be here and won't be left in the warehouseClerks have been rude and condescending. Alterations still would have to be made when and if the tux comes in. Event day is Oct 22nd. Do not trust these people with your formal wear renting. They are not reliable.
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October 2023 by Jack Bob
The staff needs to be retrained on customer service. I had to ask them questions in between their conversation while they sat behind the counter and pointed to tell us where things were I interrupted their conversation and ask could they please get up and help my husband and they did help him but I had to ask them to do there job
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October 2023 by Hannah McArdle
This place is the best!!!! You need to ask for Lindsay, she is AMAZING!! She knows what she is doing and is so funny, and super helpful!!!! BEST RETAIL WORKER EVER!!!!
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October 2023 by Paul Martin
Don't waste your time going here unless you just want to rent a tux. It is the size of a closet. There is very little selection for purchase.
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July 2023 by Jaden Thompson
This place is pretty good and I had a great employee help me today, she helped measure me and helped me find my size in coats and pants, so I would recommend you come here.
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June 2023 by Colby Brown
Catie was super helpful today. She spent time with me and took measurements to help me find what I was looking for. When we went to checkout she informed me that her computer would not allow her to order an item. She advised me to go online and order it myself for the best deal. She wrote down the product codes and what specifically to search for without me asking. I’m not sure if Carole gets commission but she is 1000 percent the reason I bought today. Unfortunately there was no way for me to give her credit for the sale. Great experience all around!
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June 2023 by Sami Wooten
GREAT experience, ask for Lindsay! She was beyond personable and super helpful. We were shopping for our wedding so we truly appreciated her patience and expertise with the products in the store. After having a beyond horrible experience at Valley View Roanoke location, I have faith again (only at the Lynchburg location)
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April 2023 by Savanna Yancey
I give this Men's Warehouse a zero star. Yesterday I came into the store to order a tux for my son. This young girl name Lyndsey made such rude comments to me ,and my elder mother. These comments were about my son. These were the exact ,words your son makes my job hard! the next comment was Is this a yes,or no that ,she can see his measuments sheet that Men's Warehouse had prepared for my son. I called the manager on my cell phone, he came out and said he had three more people to wait on. at 5:50 to assist that I needed to go to the Roanoke location. I found this to be shocking cause the mall close at 8:00 on Sat. I'm happy to see young people work,however if customer service is not for you,maybe you should explore other jobs.
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April 2023 by PHo3nIX aka Patrick
Trust me on it you are definitely like they say going to like the way you look I spend a lot of time in suits and I tell you they are expensive however not here amazing suits reasonably priced to say the very least. I will say however if you're going to go there this store is not for everyone some of their employees are not suit salespeople more than they seem like used car salespeople trying to get you to pay much more for something worth way less I just say know what you need before you go in and as much as I'd hate to say it buy the stuff don't rent it's way better in the long run and you don't have to worry about giving it back
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April 2023 by Robert Paul Reyes
Located inside River Ridge Mall. Professional staff, they are experts in menswear.
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March 2023 by David Carrera
Terrible experience, but that’s to be expected of this location. There were four unhelpful 17ish yr olds sitting around. Finally a girl came and attended me after waiting around for me to leave. Quickly and abruptly essentially tried to order me around saying she didn’t have anything I was looking for and getting me to leave. She knew how to push away business in a round about way. She clearly wanted to get back to sitting around with her equally unhelpful troop.Just in case management actually cares about the service they are providing: I was there at 2:10 PM on 2/20/23