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October 2023 by Renée Carr
For anyone worried about the puppies and their breeders here, I actually purchased a puppy from here myself and PAW gives you all the breeder information, their paperwork, lineage paperwork, and veterinary sign off. You have 10 days to take the puppy to a vet of your choice after purchase to do a full exam to find any health issues, and after that you have 3 days to inform PAW of those issues and they will give you 3 options. They will pay for the 1st vet visit to remedy whatever was wrong with the puppy, they will offer a replacement puppy of equal value if you choose, or they will offer a full refund if you don't like the other 2 options. From what I saw during my time in store, the staff are knowledgeable and take amazing care of these puppies. PAW has to follow USDA guidelines for cleanliness and the breeder my puppy came from had the same standard. This means they get inspected often to ensure the quality of their care. The girl working with me was Mikayla, and she could tell me the shampoo, food, treats, and favorite toys of the puppy I picked out, which told me that she really cared about his wellbeing. A place that didn't care, wouldn't go out of their way to provide that information. She also wasn't trying to get me to spend more than I already had on useless items. She actually told me what I wouldn't really need so I could spend less. Overall I am pleased with my experience with PAW and I can certify that my puppy did NOT come from a puppy mill because I have the breeders information which PAW provided. Please don't assume that a place uses puppy mills if you haven't actually tried to go thru the purchase process with them, if you had tried you would get all the information you need.
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October 2023 by Violet Jordan
They have everything. They have so many different pets and an entire floor of fish, even axolotls! I got a baby guinea pig from here, and he was perfectly healthy and happy! One of the workers asked if I wanted to hold him, and now he's my bestest friend and a wittle angel, and I love him so so so so so sooo much! The only bad thing I can think of for the guinea pigs cage was that it was kinda small and had wood shaving bedding. Guinea pigs noses and feet are sensitive to wood bedding, but everything seemed really clean. My guinea pig and I were meant to be, and I pamper him and cuddle him all the time. He's so smart he does tricks, and he's litter trained! (The photos with the plastic blue house were taken at the pet store before I got him. He was soooo teeny tiny!)?❤️
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September 2023 by Justin S.
I called this store the night before I drove over from Roanoke because I have a ton of baby cichlids to get rid of. I told the guy on the phone about how many I had to bring over (about 40-50) and he said yeah that's fine bring them all over. So on Thursday, Sept 14th at 7pm, I arrive with around 50 baby cichlids and the lady working in there, very hateful by the way, said they will only take 20. After I caught all those fish and drove all the way over. Even called the night before to confirm that they'll take them, but what good did that do me? So I had to tote 30 fish all the way back home. I will never take any fish to them again after the way that they did me and I will limit my shopping there a lot more than before. Very poor customer service on their part. If you want any baby African cichlids, my number is 540-988-6243 and I will sell them to you for a hell of a lot cheaper than this place will sell them for. I live near Roanoke. Pet and Aquatic Warehouse, y'all need to treat your customers better! This is not okay and y'all should be ashamed of yourselves!!
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August 2023 by Dwayne Evans
Still a great place to get a look at and handle pets however their high prices on everything is way above competitive. I use to visit their store regularly but their prices on everything continued to spike. Just recently returned a visited after many years of being absent for my granddaughters birthday and observed their prices have skyrocketed and are now out of control. Visit at your own risk if you buy get a small loan from your money sources to purchase anything.
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August 2023 by Tatjana Stokes
Extremely disappointed in my experience with the aquatic department. On Sunday we bought 3 guppies and 3 red crystal shrimp. The only reason we got the $8/piece shrimp instead of a cheaper option is because the associate getting them for us let us know about their 7 day guarantee. Monday we wake up to one fish and one shrimp dead. We followed all direction provided for introducing them into our tank. We went that evening with a sample of our take water and the bodies. Water tested perfect so they say they’ll replace the fish. I mention the shrimp and they say that invertebrates are not part of that policy. I let them know what the associate told us the day before and their response is “he’s new”. Okay, fine, mistakes happen so I get my replacement fish. Tuesday, another fish dead. Take body and water sample and they replace him. We mentioned our last remaining original fish purchased on Sunday had a spot on her back and they said it was fungal/bacterial so we buy the medication they suggest and remove our carbon filter per the staff instructions to begin a 2 week treatment. Next morning this fish is dead. 3rd day in a row now we’ve had to take body and water samples in but now their saying our levels are off so they will not replace the fish. The levels became off because we had to remove our filter like they instructed. I decided to look at petco policy and they WILL replace any aquatic life including invertebrates within 7 days so looks like this “small business” is loosing another customer to a chain because they don’t want to do right by their customers.
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June 2023 by Brandon Fredrickson
We drove here specifically for an Axolotl. Wasn't sure on anything else other than the star rating which was high. This place did not disappoint. Everyone was very helpful and the price was fair. They ensured we had everything we needed and that we understood how to care. I love that they were thorough and patient with my kids. I highly recommend if your looking for a new pet or supplies for your current pet. They had a good selection of fish (fresh and salt), reptiles, puppies, and rodents.
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June 2023 by Michael Ferguson
Schneiders Skink is all mine...been looking for a few and one was available and with an extra 10% off she was mine. Beautiful lizard ?..Beautiful price..come from Roanoke and definitely the best reptiles available and best prices....
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June 2023 by Vickie Maiewski
I spent $2800.00 for a Cavalier King Charles Spaniel. He has several issues, a hernia, a tail that had been previously broken, his little nose is pushed in, and is clearly a runt.Do I love him, you bet I DO!But, 3 weeks later I visited them to purchase a retractable lease.I noticed that there were 3 more Cavi's, but, $1000.00 less! I felt slighted and asked how they can charge full price then drop the price buy so much. I asked if so then I should get a refund.I got a short and rude quick answer. NO.I now question my pups papers and origin.
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June 2023 by Benny Hoffa
It's hard to give this store a bad review. For anything aquarium related they've always been my go-to, but over the last few years their selections and quality of care have slowly gotten worse. Last time I went I was informed they're preparing to downsize their saltwater selection AGAIN due to poor sales, which unfortunately isn't surprising since the days of varied healthy fish and corals are LONG gone (not to mention the $100,000 fish they had for sale - yeah no wonder sales suck these days guys). Now it's just the same stuff in mostly empty aquariums, and even that's apparently too much.It's really sad, this place used to be amazing and it was absolutely worth the drive.
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April 2023 by Heather Heather
My Husband and I have been customers for many years now. We drive 1.5 hours from home to come visit your store. Something terrible has changed about this place like others have stated the upstairs may be ok but the fish department is horrible. We purchased several fish and within just a day or so they were all dead. My water parameters are all within normal range your fish were sick! Went to bring them back for a return today and you have none to replace them with because they all have died and yet your staff had bad attitudes and were not helpful at all. Today you LOST loyal customers we will not be back I would rather go to petsmart sad but true.
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April 2023 by Jennifer Monroe
This is our happy place!!! They hire people who are very knowledgeable and who care about the care of the animals they sell. We're partial to the aquatic section, where we have gotten bettas and shrimp and other fish, as well as fantastic accessories for tanks. We also got our ball python there and were very happy with the service and the products.It's a huge plus that they're locally owned, and they have a coupon system and sales all the time. Great source for aquatic plants, animal feed, pet toys, and anything else you can imagine.
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March 2023 by J L.
After driving an hour and a half to get to this place, apparently the employees can't count to 3 (the number of fish I was charged for), and when I called to inform them their solution was "Oh just come in and we'll give you another one ". Are you paying for my gas, too?!
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March 2023 by Shane Amos
This is probably one of the best pet stores I've ever been in. They always have a great selection of dogs, birds, hamsters, rabbits, guinea pigs, reptiles, spiders, scorpions, snakes, fish and many other things. The staff is always helpful and friendly. They have a ton of quality supplies for just about any pet you have. Whenever I have extra time and I'm in the area, I bring my kids for a stroll through and it never gets old. We love this place!
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March 2023 by Robert Paul Reyes
This place has everything I need for my pets. Senior citizen discount on Tuesdays. Employees are knowledgeable helpful and friendly.The owner of Pet & Aquatic Warehouse responded to my review with these words:"Thank you, Mr. Reyes. We love our customers and just to let you know, we offer the senior discount every day now not just Tuesdays. Once again Thank you for business."When I read this reply I thought to myself, "Terrific, I'm going to return to PAW today (Wednesday) and buy a couple of fish and take advantage of the senior discount." I was shocked when the employee working the register informed me that the senior discount applied only on Tuesdays. She consulted with another employee who agreed with her that the senior discount was for Tuesdays only. Even when I showed them the Google review on my phone they refused to give me the senior discount. There is no excuse for this horrible customer service! What ever happened to the customer is always right! You'd think the employees would have taken the word of the owner as expressed in my Google review.The owner/manger never replied to my negative review even though I was a regular customer, and they had all my contact information on file. I guess they're hoping this negative review gets lost in the mix.
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March 2023 by SL Rodemann
They have always been my “go to” store for fish supplies. Great aquatic section! Once in store, always enjoy walking around, especially viewing the puppies. Been told repeatedly never to buy a puppy from a pet store, but the puppies all seem well cared for and ready for a home. I fell in love and DID purchase my puppy from PAWS. No regrets … he is a great family addition! Now they are my “go to” store for most of my pet supplies!