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January 2024 by derek wimberly
Found everything that I needed
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January 2024 by jporterrscl
They usually have what I am looking for.Their grooming services are good.
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January 2024 by Ashley Clements
My dog is allergic to almost everything..vet recommended certain foods to go and get and this amazing staff member (I wish I could remember her name) helped me and explained to me everything that my dog needs daily .... highly recommend
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January 2024 by Lisa Lloyd
Please reconsider taking your pet to this store for grooming servi es. The manager, Jim is rude. If they treat me like that, I can imagine how they are with your pet.
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January 2024 by Josh Rowland
Has a little bit of everything. We use this place for dogs. If you catch their sales you save a ton! We got a ton of Christmas stuff for our pups ? and hardly spent much. We visit often. Tons of parking too which is nice
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December 2023 by Brenda Hudson
The first time I took my Coco here they were great clean her up good and everything but after that they don't do everything or just say they do it and don't, I only take her here when I can't get a appointment no were else.
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December 2023 by Jeremy Bolling Sr.
Great staff. Very helpful and polite. Name plate engraving machine for dog collars. Few more snake decor and items would be nice.
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November 2023 by Russell Owen
Got to the store at 6:35 to purchase a Guinea Pig for my daughter after driving almost an hour because I live in Penhook. She had immediately picked out the one she wanted and told the associate we wanted to buy one. She radioed in needing assistance for someone come get one out and then I was told by her “my boss said we aren’t taking anymore animals out tonight”. Very disappointing that I drove an hour and was there almost a full 30 minutes before closing and now I have a crying/upset daughter because she wanted a Guinea Pig after her last one died last week.
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November 2023 by Cheyenne Millner
Took my shih-tzu, Ellie, to get groomed by Mandy S. and we got Ellie back and am just disappointed in how she looks. Mandy did not look happy to be there and wasn’t friendly. They had Ellie for 4 hours just to say they couldn’t trim her nails and her hair looks patchy with some long pieces still uncut. Petsmart used to be good, but is going downhill with their groomers. The prices are too high for this to be happening.
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October 2023 by Megan Barbour
I just wanted to come on here and say that Ashley (worker) is a literal God send!! She jumped my car when I was in a desperate situation! She was so excited to help and made me feel so much more relaxed! Thank you Ashley! You deserve the world!?
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October 2023 by Pamela Carpenter
Love PetSmart and our Chloe loves it too
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September 2023 by Grambee Smith
Called to make a groomer appointment. Due to my disability, requested assistance with getting my dog inside the building for his safety and mine. I was refused assistance and told that they do not do that anymore. I understand a legal issue if something were to happen with my dog, but you would think there would be some type of accommodations made for those costumers that have a disability. Very disappointed.
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September 2023 by Casey S.
NEVER bringing my dog to get groomed here again! I dropped my dog off today to get washed, brushed, ears cleaned, and a nail trim and she was fine when I left, the groomer Gabrielle even did an assessment on her and all was fine. I get a call an hour later with a woman saying Gabrielle wouldn't groom her, that I needed to come get her because she was swaying and lathargic and implied I sedated her which DID NOT happen! When they brought her out to me they noticed she was bleeding from her front paws. After they checked her they said it was from a cracked nail on both paws. When I looked her over she did not have cracked nails and was not lathargic. I would love to know what happened to my dog during the hour she was there considering they didn't groom her, at all, and she was bleeding! My dog is an old, sweet, gentle, and calm girl that I love very much. I am so mad that this happened to her while in their care. I don't recommend anyone bring there beloved pet here to get groomed.
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July 2023 by Michael Douthat
Came by with the kiddos. The kids wanted to look at grooming tools for their dog.When we got to the aisle, an associate approached, (I didn’t catch her name) she asked if she could help us with anything. That was nice to see if we needed help..but what she said was very disrespectful and rude. She asked why we are looking at grooming tools for a dog. She said “I don’t see a dog with you” I told her the dog is at home. She said “oh, sure it is” in a sarcastic sounding tone. As she was walking away, she said “If you had a dog, you would bring it, you wouldn’t leave it at home”.What a strange person. Doubting someone owns a pet is a great way to gain customers!! Lynchburg Petsmart
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June 2023 by Denise Edwards
Clean, well-stocked store. The big chain stores don't carry the brand my dog usually eats, so I only stopped in to buy "emergency" food the week I moved to the area. The staff was polite, it was easy to find things, and I was in and out of the store quickly.
