Sherwin-Williams Commercial Paint Store in Lynchburg, VA is highly regarded for its excellent customer service and wide selection of high-quality paints and supplies. The staff is professional, courteous, and very helpful, often going out of their way to assist customers. One reviewer appreciated how the team found solutions for oil-based paints in different sheens, even offering enamel alternatives when needed, which reinforced their confidence in switching all their future paint needs to Sherwin-Williams. The store also provides services for professional customers and contractors, including paint, coatings, concrete stain, wood stain, and paint equipment. The store's staff is attentive and respectful, with some employees even carrying heavy gallon containers to customers’ cars out of deference. However, there was a notable issue with the store's closing hours, as one customer was disappointed to find the store closed earlier than expected after calling ahead and being assured it would be open later. Despite this, the manager of another local store showed exceptional customer service by willing to meet after hours to fulfill an urgent order, demonstrating the store's commitment to customer satisfaction. Additionally, the store has a Spanish-speaking representative, making it accessible to a diverse clientele. Overall, Sherwin-Williams in Lynchburg is praised for its helpful staff, quality products, and strong dedication to customer service, making it the preferred choice for many in the area.
Customer service is great. Good product and good price
October 2024
The gentleman there Nick have professional help and I felt welcomed. Great experience.
April 2024
Professional and courteous staff. Out of deference to my status as a senior citizen an employee carried the gallon of paint I bought to my car. If you're in need of paint or paint supplies, I highly recommend Sherwin-Williams.