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December 2025 by Richie L
Excellent. Very helpful. Excellent service A+
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July 2025 by Ryan
I've rented a unit on the basement floor of the building for several months. For more than a month the elevator has been out of service which means I cannot move some of what I want to to my unit and I cannot get some of my items out of unit to leave and find somewhere else. I've called multiple times in the last few weeks and get connected to a call center who just tells me they are working on the issue. I have yet to hear from the local manager and im stuck paying monthly for this unit. I cannot fathom why it should take so long to fix an elevator that your customers rely on.
Edit: in response to the comment from owner. I have called several times as detailed in my review and nothing has been done except telling me that the issue is being worked on. I was also told to expect a call from the owner the first time i called and never received a response. Im not going to repeatedly call and waste my time. Fix the problem or start refunding the people on the lower floor. None of us should have to pay when we have less access to our unit. I will update my review when the issue is adressed to let people know. Untill then i have to recommend again this place.
Edit July 7th: the elevator is still out of service and i still have not spoken to anyone on site as the calls go to an AI then a call center. I storage has demonstrated either an unwillingness or inability to adress this issue and actually work with customers on problems that the company is responsible for.
Edit July 8th: when I called yesterday I was told the local manager would call me. They never did. This is a recurrent theme at this point.
Edit july 19th: elevator is still down, I still have not spoken to anyone on sight despite being promised multiple times that I would receive a call. Today is also the third time I've stopped by the office during normal business hours and found it closed.
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June 2025 by Robert E Mitchell
The Phone Attendants were VERY Helpful, and Patient With Me.
The On-Site Attendant Was Also VERY Helpful, As Well !
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October 2024 by olivia thompson
I rented my first month in May of this year, without any promotions and was charged for the month plus a set-up fee for a total of 113.00 The next two months I was charged the 84.00 in which I signed up for. On month 4, the rent was escalated to 109.00.
Ridiculous. Over 20% rise in the first 4 months? The last unit at this place had water from the ground and ceiling ruin some of my things. Mice poop all over my belongings. People break in and cut everyone's locks off. Ceiling flame retardant has come off and got everything gross.
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October 2024 by Steve Reynolds
I Won A Auction Unit At This Facility And All Went Great. The Manager Mike Was Very Nice & Knowledge. A Very Smooth Transaction !
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October 2024 by T Pribble
Great customer service, Mike is a super nice guy helping me out with my storage unit, will recommend to everyone.
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October 2024 by joey lomonico
Mike from istorage helped me through the whole process, had amazing customer service. Would highly recommend using this facility
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October 2024 by BtheGoonie
Always a pleasure dealing with Mike. Guy works hard at multiple locations. Never a issue getting in and out of a unit. A++++++
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October 2024 by Kathy Baldree
Istorage on Lakeside drive is one the best experiences i have had with a atorage facility.
The manager Mike is the very best to work with and has helped us out with every question we have had. If i could give 10 stars i would
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October 2024 by Francine Berger
Outstanding service from the phone conversation's to selecting the unit and the paperwork. Very courteous, and efficient. I would be more than happy to recommend them to anyone.
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October 2024 by Maria DowdyPribble
Very nice facility, clean, neat, and in a great location.
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August 2024 by Austin K
Very professional and easy to work with. Will do tune to do business.
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August 2024 by Debbie Doyle
Mike with I-Storage on Lakeside Drive was very very helpful and courteous and respectful.
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August 2024 by Becky Green
We rented a storage unit so we didn’t have to move all the college stuff back home. Mike was very accommodating and willing to work with us. I would most definitely recommend iStorage to anyone looking for a short or long term rental.
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July 2024 by jennifer warren
Wonderful staff, easy process online and nice facility! Thank you!
