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May 2023 by Walker B.
They have done nothing to upgrade security for tenants. My sister and I share multiple units and have had at least two break-ins. Also they block key security camera angles with large U-Haul rental trucks. Not to mention that the facility has serious health hazards in the form of fiberglass dust as a result of failing insulation that was not properly mitigated.
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May 2023 by Blessy Raju Johnson
Terrible customer service and management.
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April 2023 by Kim Hogan
Wishing the best leprechauns in Lynchburg a Happy St Patrick’s Day. Al and Patsy are the most friendly around. (Now, I’m lookin’ fer me pot o’ gold!)
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April 2023 by Tonisha Gracia
Nice and clean facility. Friendly staff, especially Al!
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April 2023 by Jamin Chenault
Great service! Well maintained facility!
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December 2022 by Sharon Oglesby
It is a great storage area. Conveniently located to me but wvery time i ho there the person is not in the office. I do go at about 6:15 but the hours are later than that. Is there a problem with the guy working? Also i had an issue with my lock that i couldnt open. I didn't see in the lease where asticker would be put on my personal lock but i did get in and that was my fault. I did however ask him to put a piece of line on the door so i could reach it to pull it down that didnt happen. Other than that i am very happy with the storage area.
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November 2022 by Marlene Williams
They made it easy to relocate from NC to Lynchburg, Va. When the app didn’t cooperate, the woman on the phone apologized and completed the transaction. I arrived late and still had access to my unit. The size was perfect. Stress-free experience!
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November 2022 by May Banks
My daughter has a bin that I deliver her items too and it is always a well maintained facility.
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October 2022 by Robert Bruce (Rooster)
Nice and clean, great prices, friendly nice staff
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September 2022 by Simply Dee
I was researching storage facilities online from California because I was relocating to the Lynchburg area but I knew nothing about the area.I based my decision on the various reviews then on the proximity to the Penske Rental Truck location for the convenience of being able to unload my items then the ease of turning in the vehicle.I received reminder emails and a call a very kind staff member. Upon arriving, the process went smoothly and everything was clearly explained. Time was taken to answer my questions and cover guidelines of the facility. The units are easily accessible and the hours are very convenient. Monthly rates are reasonable and the availability of a unit met my immediate needs until I find and obtain housing. The facility is located on Hwy 460 with various establishments close by.I am appreciative to the young woman that assisted me and to the manager. Great customer services and grateful for the the light conversation that eased my stress.
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September 2022 by Eduardo Araujo
MICE INFESTATION in this location, BEWARE! I have put my stuff in one of their units for less then 3 weeks and when I went to move my stuff out I found not only mice, but a nest. The biggest problem was that I only noticed that when I arrived at the new house. My daughter was unpacking and heard a noise, it was a nest in one of her boxes. I asked the employee which was very nice, and I asked if they knew something about it he said yes and that he had reported to corporate, but nothing had been done. I asked for a call from corporate and never got it.
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August 2022 by Paige Williams
I highly recommend iStorage on Timberlake Road. Al is extremely knowledgeable and friendly and a pleasure to work with. The facility is clean and well kept. I will use them again in the future!
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June 2022 by Chris Hubert
This place is awful. They continually raise the rent, and the lights at night don't work. Too expensive for the service provided. The staff is very helpful and friendly.
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May 2022 by alissa williams
Al was AMAZING! He showed us all of our different options for storage and made this a fun stress-free experience!
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April 2022 by Jul Bro
This is a great place to store your dorm room things over the summer. The employees, Al and Patsy, are very friendly and willing to help. They answered my questions and helped me find a great unit. Highly recommend!