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February 2024 by nancy Jaminet
Service was fine, prices were outrageouos.
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February 2024 by Ed Hagan
First visit was to get a state inspection. Second visit was to get a vehicle serviced. Garage area very neat, organized, and clean. Staff professional and friendly.
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February 2024 by Kelly Smithnosky
Shawn was awesome! He made the whole process of buying a car so easy. I would highly recommend!
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February 2024 by Shelley Harvey
I arrived early and was able to get my oil change immediately. Great Service!
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February 2024 by William Lee
More training is needed about EV and incentives. A good tutorial about what features the car has would be helpful.More info on where to charge and how the Electricity America program works would have be beneficial. Kinda felt like I had to do a lot of research.
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February 2024 by Michelle Radtke
My experience with the VW service department was truly outstanding. They were courteous, timely, and explained the process to me every step of the way. Service Manager Jason Horrell listened to all of my concerns and gave me multiple ways to reach out should any questions come up. Service Tech Adam Smith exceeded expectations with his detailed report of what was going on with my car. I am so grateful for their help. It was well worth the extra drive time to Lynchburg for the amazing customer experience at this location.
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January 2024 by Calvin Unroe
Great cars, went in to service department for airbag recall and every thing went as planned
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December 2023 by Ken Tyree
Polite, Courtesy and fixed several items as Promised as well I purchased a cargo cover and looks amazing. The dealership gave me full tank of gas when my VW was purchased and I received a sympathy card from the passing of family member as well as a gift card from from Adam, Jennifer and Landon. Very thoughtful and appreciated. Thus far I am pleased with service.
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December 2023 by Brian Moore
Staff was friendly, explained the work completed, and was courteous and professional.
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December 2023 by Caleb Allen
Had me in and out that day. Great price and good service.
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December 2023 by Connie Fairchild
When I took in my car for basic services all of them were done very quickly and thoroughly. During the tire inspection of the safety check they found a nail in my tire and ordered a new tire. When the tire comes in all services will be completed. Thank you!
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November 2023 by Samantha Smith
I had a wonderful experience thanks to Chase Davis. He always goes the extra mile to make sure my vehicle is in tip top shape. He is definitely an asset to the dealership. I would highly recommend going to Terry for all your vehicle service needs. They always look out for what’s best for the customer.
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November 2023 by Joshua Taffer
Terry was on my side when it came to leasing my new 2023 VW Tiguan. I came in because my car at the time just wasn’t cutting it for me. I was interested in a few different vehicles when I came to Terry. Kevin and Shawn were very patient with me when I was choosing the right vehicle and made sure I was comfortable with my payment. This sales experience was like no other. There was zero pushing me into finalizing the sale, and they both made me feel I was family.
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November 2023 by Eileen Dimino
Greated me right away. Very nice, listened to my concerns. Took me to the waiting room. When my Atlas was done he went over my service paperwork. I will recommend Terry Volkswagen to family and friends!!
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November 2023 by Nathan Cunningham
Jason was prompt, courteous, kind, and thorough in handling a small but important last minute matter before a long trip. Thankful. 5 stars !
