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February 2024 by Jim Ryan
I don't know about the bad reviews because the staff at 1760 Park Ave are excellent.
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February 2024 by Luis Benavente
Staff was very nice and let me retrieve the rental truck way before the time I said I would. Best service ever
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January 2024 by Jeremy Vandevander
Terrible customer service employees were rude and very disrespectful!! It was almost like I was being an inconvenience because I needed a rental!! I will never come back to this UHaul ever again!!
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January 2024 by Cameron Cook
Employees were extremely rude and both on personal calls when I arrived. One of which, continued her personal FaceTime call discussing how she didn't want to be at work. I am a business owner and have used several U-Haul locations many times over the last 6 years without ever having an issue until today. After letting the employee know what size truck I need and for how long, “Trey”, the employee, reads the screen, looks at me, and says “So listen bruh, if you rent a truck from this location, its comes back to this location, simple as that.” Me looking confused, I say “Right, I know that”. Trey then tells me I have a warning note on my file that states, “Customer refused to return truck to correct location and became angry when instructed to do so”. This incident never took place and as I try to explain this to the employee named “Trey”, he cuts me off saying “well I’m reading it off the screen bruh so I don’t know what to tell you”. I then go on to explain that we have rented over 20 trucks in the last month or so from this exact location and no other employee including the manager I usually deal with, has mentioned this “warning” to me. He continues to argue with me and then gets mad and walks away. Another employee walks over to finish the contract and she is smiling almost sarcastically. She says “He’s just doing his job”. I reply, “I understand but theres a right way and a wrong way to speak to people. Especially when you're in customer service. I’m just trying to get to the bottom of this warning note Ive never heard about.” She stares at the screen, speechless for about 30 secs or so to which I say “Are you able to finish the rental or do I need to go somewhere else?” Zero attitude or expressions behind my question at all. I only asked because she was literally standing there with a blank stare. She then steps back, calls me disrespectful and says she shouldn't now since I asked and says she has the right to refuse due to this mysterious note on my file. I’d pay thousands of dollars to get the footage from this incident because these people should NEVER work in customer service again. In my 14 years of living and working in this area, I have never experienced such poor workmanship and professionalism like I did here.
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January 2024 by Chris Hailey
Scheduled a hitch install a month in advance and paid in full. Called the day of the install to make sure they had me on the books because I hadn't heard any update since my confirmation emails and was told they never officiated it. Had them do a reverse charge so I could take it somewhere where they would honor the appointment.
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March 2023 by Tonya Colbert
I had a simple in town move that I needed a 10ft truck for. The nice man Trey initially helped me out with the reservation. He was professional and even changed the pick up time for my reservation. When I went to pick up the truck, I had the unfortunate experience of the manger Quwanna Woods. This woman was rude, annoyed that I wasn’t familiar with the U-Haul app, she was mean and extremely unprofessional. She made me feel very uncomfortable and even asked if I remembered her. I told her no I don’t because why would I know some U-Haul lady when all I want is to rent a truck. I said under my breath I’ll hold my patience and she replied you better. I will never recommend the Park Avenue location in Lynchburg as long as this person is manager. 0 stars because of the rude, unprofessional, extremely poor at customer service “manager”. She wasn’t helpful, a bad attitude and didn’t help me AT ALL. 0/5 because of the awful manager.
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February 2023 by Benjamin Cowgill
I was treated in a highly discourteous way at the customer service counter, making me decide to transfer all of my business to a different U-Haul location in Lynchburg
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February 2023 by V
Thank you so much Trey and Q, they were the most friendliest people I called another U-Haul place and they were rude so I decided to go to this one Trey was amazing he was friendly he was patient Q came in at the last minute but she was polite she spoke she smiled I appreciate everything that they done for me.
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September 2022 by Adam B.
*Check if the elevator works before committing * The manager and as an extension the business is deceitful. Early this year i rented a 4th floor unit from uhaul downtown storage. I loaded my rental truck with alot of things, and thought I'd be done quickly because there was an elevator. I got there with a 26 foot loaded truck, and discovered ... NO WORKING ELEVATOR! When i asked i found out the elevator had been out since early this year, 2022. I asked the manager why they didn't tell me. Her response astounded me! "Well, the storage room building is full", as if that answered me question. At the same time she gave me a horrible attitude. I moved everything in using a complete day that was exhausting! No choice. I moved everything out in august. Still no elevator. As i was moving out, i asked another renter about the elevator, it has been out since early 2021 at the least. Check if the elevator works before you commit. Don't expect great service from the manager.
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September 2022 by Brett
Helping a friend move in and the elevator was busted and they wanted us to haul furniture up four flights of stairs for a unit that my friend would’ve used for a month or two between moving… said that the elevator would be fixed next month… obviously care about their customers. Also walked in to find no “carts” to use that were “free”.
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August 2022 by Brett Holmes
Helping a friend move in and the elevator was busted and they wanted us to haul furniture up four flights of stairs for a unit that my friend would’ve used for a month or two between moving… said that the elevator would be fixed next month… obviously care about their customers. Also walked in to find no “carts” to use that were “free”.
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March 2022 by Bart Roy
For over 2 years , this place has not fixed the elevator to get to the upper floors . They have been chaging full price for the unit and I can't get my stuff down the stairs . Plus I am disabled .
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December 2021 by M T Sutphin
I received all of the rudeness for the day thanks to Ms Jones. The sign says ring bell for propane and another says pay at pump. I guess you’re supposed to ignore those signs and just know to come inside. Anyway, no hello or smile or anything. Just a stern face and rude attitude. Do you treat employees so bad they are miserable?
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December 2021 by Brenda Bradford
BEWARE!!! Do NOT store you stuff with them! Everything in unit had water damage and mice feces throughout. They are not responsible??!! I spent $139 a month just to throw everything out, what a waste of time and money!!
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August 2021 by Timothy Heaven-Lee Taylor
The workers are very friendly..knowledgable.. and the vehicles are kept ready for your moving experience!
