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January 2024 by Betty Lewis
Timberlake u haul was amazing! I watched a staff member handle a very rude ,demanding customer with patience of a saint.very professional and helpful staff.highly recommend.
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October 2023 by Rick H.
I would give this location a 0 Stars if possible. Gave my reservation to another person, selected a different drop off location than what was in my reservation, and then charged 400.00 more for the reservation. Stop Renting from this location, U-Haul doesn't seem to care about the location; otherwise, Corporate would jump in, provide training and get everything running on all cylinders. Then reviews would be higher than 2 stars.
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September 2023 by Emily Ross
✨✨✨100 stars for Kash! He was super helpful and created a friendly, welcoming atmosphere with going above and beyond attitude! Would recommend this location over the others in the area. I had a couple concerns with my move but felt very seen and heard through the whole process. ✨✨✨✨✨✨ Shaneka was also working this evening; a great help with getting a lock open and good food reviews! Awesome caring team! ✨✨✨
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September 2023 by C R.
If I could give 0 stars I would. This location does not have employees with the mental capacity to properly function. I have used them for 3 years to store my daughters college items and EVERY single time there is chaos. Either my box is not ready and or the manager is not available, no one has a clue of what is going on or they forget to close the storage unit contract and try to charge me after we have removed our items. The newer employees are rude and have an attitude and definitely should not be working in customer service. The ONLY person there with knowledge and common sense and is actually helpful works in the back warehouse and I believe his name is Angus if I'm not mistaken. This place definitely needs a managerial revamp.
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September 2023 by Ken Vance
Overall it was a good experience. I signed up for a 7am rental pickup and was the first person there. Everything went as it was suppose to which I had done the pre-check in online. The trailer was in good condition and I had plenty of days with the reservation. The staff person was friendly and hooked the trailer up correctly. (I always go back and check myself since I am responsible for the trailer when towing). We towed the trailer over 1700 miles and had zero issues. The return/drop off at our destination was easy with no hassles and no additional charges. Great job and will rent again from here someday I’m sure.
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September 2023 by Daniel Stapleton
Pod was delivered from California in early September, they couldn't get a driver to deliver it to Lexington for 3 weeks. Was promised that we wouldn't be charged a storage fee because was a problem on their end. Low and behold was charged a storage fee despite talking to management multiple times. They also scheduled delivery and pickup multiple different times and would just randomly not show up. Incredibly shady business practices, would never recommend and will be reporting to the BBB.
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September 2023 by Michael C. Housman
Had to wait around for 30minutes just to get to talk to someone about renting, we were the only people in the store. Also had more gas in the truck when I dropped it off than when I picked it up. Still got charged the gas fee. Was told I would receive a call from the manager a week ago when we called and made a notice of the issue. Have yet to hear from any member of management. Very unprofessional.
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July 2023 by Pippa Dobbyn
Jasmine, who works at this location, delivered our U-Haul Pods. She was so friendly, polite, and helpful. She also came to pick them up two days later. She didn't have her usual truck with a backup cam to attach the trailer, so it was a difficult job to say the least. Jasmine was unflappable and assured us she could get the job done (and she did!). This was the last step in a long and stressful move, and she made things just a little bit easier. Jasmine deserves a raise!
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July 2023 by Jeff
If i could rate this place negative stars i would! I rented a 10 foot box truck from this location and returned it the next day with less miles driven than i originally quoted them and they stated to me that somehow the truck odometer went backward 88 miles!?? Wth and i was charged an extra nearly 80 dollars in fees because of some screw up on their end that i have been trying for 2 days to have rectified with absolutely no luck at all. To top off that fiasco i have been put on hold repeatedly for 55 minutes!! Not happy
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July 2023 by ML Smith
Had to have a hitch installed on my car. I was told it would take a couple of hours so I scheduled it for a day when I had several appointments in town. I live an hour away and going home and coming back didn't seem like an option. My appointment was at 9:00. I arrived at 8:30. The place is a mad house. One man trying to check 5 people in and answering the phone. Parking lot of people picking up rentals. People dropping those people off and nowhere for anyone to park. Literally, 5 parking spaces. By 2:30 I had not heard from U-Haul. I was done with everything I had to do so I called them. They had not even started yet ?? There was A, as in 1 car ahead of mine but they were almost done. Mine would be an hour, hour and half tops. It was almost 5:00 when I got my car. As an apology, I was not charged for labor. There is a serious lack of organization and management at this U-Haul location. I would think long and hard before going back there.
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July 2023 by Donna Griffey
Everyone was very professional and helpful with my rental. My lights went out and my timeline was altered due to waiting for roadside assistance but I was very happy with their response to that. Will always use their products for moving around.
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June 2023 by David Bohanon
Wanted to schedule a 10’ truck, was told I couldn’t rent it for the number of days. Was told I could rent a van instead. Was called and asked if I wanted boxes instead because it was more space and cheaper. Was told the boxes would be there Sunday morning. Now being told 3:30 Sunday afternoon. Called and was told there are no other options. Would never use them again.
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May 2023 by Jerry Booth
Worse service I have ever experienced in my 63 years. Lack of staff and poor communication are the main issues. Left my vehicle with them twice after being promised work would be done. After returning on third day to pick up, and finding no work had been done, I'm done with them. They should stick to just renting trucks and selling boxes.
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May 2023 by Martha New
Van was ready when I got there, and the attendents helped fix a problem and got me on my way quickly at pickup and return.
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May 2023 by Scott & Jackie Garman
DO NOT USE THIS PLACE!!!!By far the worst customer service I've ever had in Lynchburg Va.First they wanted to send me an hour away for my equipment, and never called me. The truck sounded like it wouldn't make it out of town, and smelled like gas. It got worse from there. Just NOT a good place to use. I should have listened to the other customers in the place that told me to go somewhere else.
