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March 2024 by Norman Hawes
Excellent support for mailing packages!!!?
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February 2024 by Walter Pick
Always great and efficient service.
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January 2024 by Geoffrey Hester
The service at the Boonsboro Lynchburg, Virginia store is always phenomenal. We will go out of our way to come to the Lynchburg Boonsboro Road store because the service is so good.
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December 2023 by John Tate
Very helpful and friendly
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December 2023 by richard watson (Richard)
Always friendly to customers
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June 2023 by Monty Mills
Always very helpful.
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May 2023 by Andree Casey
My husband and I have family in Lynchburg and have used this store to ship items from Lynchburg to our home. Each time we have experienced exceptional service. Mark is quite an expert at packing difficult items for shipment. We so appreciate his attentiveness, handling care and professionalism. We highly recommend this UPS location for your shipping needs.
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February 2023 by Brad Warner
The staff are always personable and professional.
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November 2022 by Michael M.
Update on past review. No contact from any level of store support. Zero apology from store management and zero refund of freight pricing even though I explained to the clerks in the store the frustration of my package not being delivered from Puerto Rico on time. Do not us this store for anything unless you like frustration and complications. The staff does not care about the customer experience. I will never use ups again at any location. Mark and Angie should be fired for the horrible experience and the incompetence they reflect. .
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July 2022 by Keon Abdshah
Efficient store with knowledgable staff!
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July 2022 by darrian leonardi
Galen & Hannah were extremely helpful & kind!! They made moving a lot less stressful, just amazing service
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October 2021 by Carrie Boling
Went in this morning to get a HUGE stack of papers notarized and shipped. Despite being the only employee in the store on a very busy morning, Mark was very kind and helpful. He completed my request very efficiently, with great customer service. Thank you, sir!!!! I appreciate you!
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October 2021 by Becky Morris
Quick, friendly and excellent customer service!
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September 2020 by Dean Hashiguchi
Recently mailed a package OVERNIGHT GUARANTEED delivery for next day to a location 3 hours away. The next day, got a call from the main UPS hub somewhere in Kentucky that the package was sitting there with no label (the label THIS UPS store put on the package "CAME OFF" somehow during transition. They needed information in order to get the delivery on its way, which wouldn't now wouldn't be delivered until another day (even tho we paid well over $50 to have it sent overnight). We were assured by the main UPS corporate we would receive some kind of reimbursement for the mistake this UPS store made. Still no refund...asked the UPS store today about it and they said "we don't do refunds." So in other words, only ship your package here if you don't care about the service you receive. Tried to blame it on COVID...nothing is guaranteed. Knowing that, FEDEX will be my carrier in the future. UPDATE to Owner: The package did have a phone number on it because when you fill out an overnight request form, you include a phone number. That is how they called me. They called me because the "TRACKING NUMBER" had come off the package (which was placed on the package by your store) and they needed a tracking number to re-ship the package.
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August 2020 by Tessa M.
If you can love a UPS store...this is the store. Staff always ready to help w a smile. Chrissy is friendly, down to earth and you can tell loves her job. It's a hard working operation and I don't mind stopping in.