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January 2024 by Jay Na
People really just hate on these post offices because they come unprepared and like to have ridiculous fights with the workers there. The workers arent raising the prices of stamps, they arent raising the prices to send mail, packages, etc. They are just there to do a job. Dont hate, smile more.
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December 2023 by Abbey
We came in to forward an address over and the gal who helped us was friendly. That was appreciated!
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July 2023 by Kaitlyn Hayward
To say I was scared by these reviews was an understatement but I needed to drop something off during my lunch break so it was my only option. I was very pleasantly disproven. Matthew helped me at the counter and not only was he extremely helpful, he was very kind and followed all of the proper post office procedures (informing about liquid, fragile, etc.). It was so easy and quick!
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November 2021 by Sarah Carrig
Asked for the cheapest shipping option for the box I brought and was told $54 was the best they could do after I specified I just needed the slowest most basic shipping for my 1.2lb box. Left and compared prices online and discovered the lady would ONLY quote me the Priority Mail Express 1-Day shipping fee. Regular ground shipping for this package and location quoted on the USPS website is $14.55. Scammers. Going to a different location next time and taking this screenshot with me. The woman at the desk seemed like she just wanted to get rid of me.
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October 2021 by Abigail S.
They were perfectly helpful and I don't understand the bad reviews. They helped my friend mail her boyfriend a birthday present in minutes
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July 2021 by Apostle Tonya Jenkins
Mail status delivered not received, Hold delivery showed up on website without my asking for it to be held
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July 2021 by Madi S.
Theresa is awful. She is the only one working whenever I go in. She's repeatedly rude to me and I see her treating other customers the same way.
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June 2021 by CE MAYS
The services from here are a nightmareMail regularly put in neighbors boxNo delivery sometimes on saturdayKeeping right on by box etc.Needs total overhaul another example of a broken government
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May 2021 by Bruce K.
A quick stop to drop off postcards. Yes, the post office is closed at 7:30 PM but there's a big parking area with a lane next to the mailbox so I was able to send off the cards that I bought at the D-Day Memorial yesterday. From the outside, the post office is clean and tidy with no litter in the parking lot. [Review 15083 overall, 585 of 2021, number 1299 in Virginia.]
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March 2021 by C Domeier
theresa was extremely rude to me and the customers in line in front of me. usually when i go here i am greeted with a smile and good customer service. people like this might want to find a different line of employment.
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January 2020 by Screw L.
I'm not sure of the employees name, but I suspect it may be the same employee mentioned in one of the other reviews--an older lady, with an atmosphere of attitude. She also rejected my package, advising me it was "media mail" and was inappropriately labeled. Confused (I was mailing the package for my husband and didn't label it myself), and busy for the rest of the day, I had to hire a baby sitter the next day and went to the Odd Fellows location where they very nicely asked how they could help me. They examined the package, said it was clearly not marked media mail, then said there was nothing wrong with it at all and was ready to ship. So, my package was a day late, and I wasted 2 hours of my time on a busy work day. Just a heads up, I have also heard terrible things about the Rivermont location if you want to ship more than one package every year. Just laziness and incompetence. I would skip any location but Odd Fellows if I were you.
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November 2019 by Brad&Jess Williams
This place is awful I will never mail anything here again a lady Theresa was managing the desk it took her 26 minutes to check me out. It was one package she restarted twice. She had no idea what she was doing. And she was so grumpy. Three people left that were in line because they were tired of waiting. Honestly so was I have never had someone work that slow and wasted that much of my time.
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September 2019 by Roman C.
I walked into this post office to mail 3 packages and I clearly stated that I was mailing them as "media" mail. The employee named "Theresa" began putting in my info and then asked if there was anything liquid, fragile or perishable inside and I said "No." (Keep in mind "media" mail is classified as books, cassettes or DVDs.) Then she asked "What's inside the envelope?" At this point she comes off as a bit invasive because I have already stated my packages were "media" mail, so I said "Excuse me?" She again asked me "What's inside the package?" I told her, "A book," unsure of which package she had because I mail books AND DVDs out on the regular at that office. After the transaction I had my receipt printed out then left. I thought about how she didn't throw the envelopes in the bin like normal and something told me to go back inside. She was gone. This woman had went into the back and cut open my package and then bandaged up the rip with tape.....and THEN threw it into the bin to be mailed out. Naturally, I was pissed at this level of unprofessionalism because I do not mail out correspondence in a disheveled manner. I asked her why she CUT OPEN my mail and her response was, "You placed doubt in my mind and I had the right to open it!" The envelopes were all FLAT in appearance and I could not figure out WHAT she thought was inside the packages. I asked for the manager and she said there was no manager there and I would have to go to the Odd Fellows Road location. I called that office about ten times in the course of 4 hours and NO ONE EVER ANSWERED THE PHONE. Disgusting. I was late to my appointment (about 5 blocks away) as a result of this incident and when I told the lady who was interviewing me why I was late, I told her. She knew exactly who I was speaking of and said that she too, has a problem with that same employee. Then another co-worker of hers who overheard the conversation chimed in that SHE ALSO knew the individual to be nasty and described her perfectly. It's very evident this woman is not liked and has a BAD reputation. DISGUSTING.
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August 2019 by Joshua Hall
Employee went to ship a box out of this post office and they said that the box was too large and that they couldn't ship it. The box is a little larger than a typical moving box. At no price were they willing to ship it, they said it was too big for their system. They suggested we break it down into smaller boxes and their smaller boxes were extremely tiny. Not too sure why they can't actually ship large boxes being the postal service. I've gotten boxes twice this size shipped to and from me via the postal service (different branch).
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August 2019 by Emily S
HORRIBLE customer service! I have never had a good experience at this location. The staff is inattentive and extremely rude. I will go out of my way to avoid using this USPS location in the future.
