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June 2025 by Jacob Poole
Worst place on planet earth. Genuinely a useless storefront.
Nothing but crooks under the name Verizon inside. Take your business elsewhere or buy from Amazon
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June 2025 by Allee Grow
Michael is always a great help. He gets things taken care of and goes out of his way to make sure we are getting the best deal.
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June 2025 by Shane Carranza
I came in the store around 730 on a Friday knowing that the store closed in less than a half hour. Leah (hopefully spelled your name correctly) helped me get the product I was searching for and even set on the phone after hours to help me. She was very knowledgeable as far as products and what she was selling. Great attitude even when the situation at hand was even a little irritating to me. I would definitely recommend this store and the associates that work here! Great job guys
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June 2025 by Lindsey Blanks
Absolute bare minimum help. Definitely would not recommend this location. Rude, short and makes you feel like you’re inconveniencing them. Every question was met with resistance. Uncomfortable. No wait or anything (barely any other customers there) but save yourself frustration and go somewhere else.
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June 2025 by Kellymar Ramos
Terrible experience. Today I went to try to solve my problem that I’m having with my two of my accounts. Took some much time to somebody to come out and help me. I asked one of the guys and he said that he doesn’t know since every employee has their own customer. I don’t blame him but if you running the store you should be to help customers as well. I definitely left because I am not getting pay to wait as they do. Rude employees and some of them even seem racists. BRANDON, you could have been a little nicer, hopefully you are nicer to other customers. They should removed this verizon and stay with the one at Timberlake is so much better. 👎🏻 try to do better yall
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June 2025 by Jerry Armes
Absolutely no help at all...I actually left worse than when I walked in.... apparently it's frowned upon to show up an hour and half before closing...three representatives and no help or resolution. That's a shame considering I spend at least $300 a month with them.
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May 2025 by Joy Blevins
Too many people always waiting
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May 2025 by Rachel Deane
Customer service always great.Thank you Noah.Informative and knowledgable
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July 2024 by John Kim
My experience at this store was AWFUL. I went to this Verizon store later in the afternoon and was told we were gonna be on a wait for a couple of minutes before an associate would be able to help us. We have waited in the store for 45-50 MINUTES or even longer for an associate to even try to get to us. Given, it was sort of busy but there were plenty of moments where associates could've help assisted us. ALL OF THE ASSOCIATES knew we were waiting a long time to be helped but still didn't help assist us. Instead we saw associates go to the back door a lot, have 3 associates help one customer (They were goofing off and talking about shoes instead of phones), and they were on their phones while we and the other customers were waiting. I decided enough is enough and left. I went to a different Verizon store at Timberlake and we were helped in less than 5 MINUTES!!! The sad thing was the Verizon store at Timberlake only had 1 associate working during that afternoon and seemed to be more busier than the one at Wards and still he was able to get to us in a couple of minutes while assisting other customers. All I wanted at this Ward Rd store was to be helped and possibly get a new phone but the poor and careless associates couldn't even help us or at least tell us we will be helped soon. PLEASE DO NOT GO HERE, YOUR BETTER OFF GOING TO THE STORE IN TIMBERLAKE OR FOREST. I recommend you train your associates properly for other customers sakes.
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June 2024 by DNE PRODUCTIONS
Always terrible
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June 2024 by Haley Socha
They were busy but the wait was short. When we entered immediately greeted and took info to put our name in system. When we were called we were seen by Anthony. He was amazing! He was patient and trouble shot our problem immediately. He was easy to talk to and answered all our questions. He also was a great salesman got us great deals on things we didn’t even come in to consider. Rocking service and highly recommend. Normally I call Verizon to avoid the stores but I will be only going to this store and only going to see Anthony when we run into issues.
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April 2024 by Caleb Tincher
My wife and I upgraded phones and she added me to her plan 3ish years ago, and when we went we left being told our plan would be one price only to find out the employee had either lied or misunderstood the trade in policy telling us we would both be able to upgrade and keep our bill at a specific price. Instead we get our first bill only to find out the promotion didn’t apply to her phone trade in because she was an existing customer (they never even bothered to bring this up just skirted right past it like it didn’t matter), AFTER we called them on it they moved some things around and magically our bill drops 20+ dollars. Now Fast forward to today. On the 27th we upgraded our phones at a Lexington Verizon Victra location, we were told to bring our phones to ANY Verizon location and trade them in. We again come to wards road and the first thing we are told is “oh well you can only get half the trade in value he offered you for those because you aren’t changing plans” again forcing you to buy a more expensive plan with less things to get a “cheaper” rate on the phone. He then tells us we got our rates from a Verizon victra store and that the price we were told by Verizon victra couldn’t and wouldn’t be honored by them. He also told us our bill was going to go up $50+ dollars a month with this new set up unless he adjusted our plan so we could “save money”. Even though we were told by Verizon Victra our bill would only go up $20 due to the trade in phone payoff financing, now suddenly our bill is going to go up $50. We leave and go to Verizon Victra on Timberlake to speak with them and were told what we got was legit with a guarantee from the manager. Wards road tells you and assures you something will be one price, then when it isn’t they stiff arm you into dealing with it. Or apparently if you get a deal somewhere else and try to work with them won’t even honor an authorized dealer that sells VERIZON PRODUCTS AND PLANS. And many other reviews on here show the exact same behavior. I have a bad taste in my mouth with Verizon in total after all this, but I assure one thing, wards road certainly won’t have my business anymore. Verizon Victra at Timberlake will have any and all business I have, and will be the only store I recommend at least they shoot me straight.
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April 2024 by Eric Halsey
Don’t use the locker
I order a device on a Friday
And received messages on Saturday and Sunday to pick up my device anytime 24/7 from the locker
I go to pick up my new device and the locker had no device inside.
When I try to call location no number direct to store
Now I’m out a camera I needed fir vacation
If they cant stock the locker as advertised, I should NOT get email/text saying to come pickup.
If I’m charged to cancel the order
I will be moving my 7 lines of service to another provider
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April 2024 by heather mundin
Terrible experienced workers wouldn’t recommend going here at all ! We went 2 days in a row and the first day we were advised incorrectly and then we went the next day we had to bring the phones back to upgrade to more storage because they advised us incorrectly and didn’t explain the GB to us we only had so much storage left and the only way to have more iPhone storage is to buy another new phone ! So we had to do just that which cost more ! Putting things on ur iCloud Drive doesn’t always resolve the solution ! And my husbands phone they couldn’t receive last update and my son had retrieve that for my husband ! Terrible experience awkward situation between the employees and the manager !!
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March 2024 by Robert Blevins
Horrible! Unknowledgeable. Unhelpful.
