Victra, a Verizon Authorized Retailer in Lynchburg, VA, is dedicated to providing a positive experience for its customers. The store offers a wide range of wireless devices, including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Customers appreciate the knowledgeable and friendly staff, with several reviews highlighting excellent customer service from team members like Sherry and others who assist with upgrades, plan changes, and helping senior citizens. Despite some mixed experiences at different locations, many customers express satisfaction with the helpfulness, efficiency, and professionalism of the staff. The store aims to connect technology to life in a trustworthy, fun, and profitable way, ensuring customers leave confident and happy with their service and devices.
Outstanding experience today upgrading phone with Nicole!!!!
January 2026
Wonderful experience with Francis at the Verizon store on Timberlake Rd!! He made set-up & turn-in so easy. He was very patient & talked to my 13 yo grandson like a friend. I am very happy & will return!!
January 2026
Shonda was very nice and helpful, she stayed after her normally scheduled shift to help me! Got me set up and done quick!
