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March 2023 by Rene P.
Great credit Union to work with. We've used them for many years. People are great! Easy access to our other stores.
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February 2023 by Eric S.
I've had various loans with them for years now and have witnessed the decline. I honestly don't know how they keep going. They don't seem to be competitive on any level. Their rates aren't any better than elsewhere. They are hit or miss with customer service. I've had a few really great and a few just plain nasty experiences. Paying loans, or otherwise interacting with them online is an inconvenient circus. We are at the end of the first quarter of the 21st century, and these folks are operating on a Y2K level. It's equal parts sad and infuriating. I can't say as I would recommend them for much of anything. For example: Not that long ago, credit unions used to be more lenient in their lending practices making it easier for struggling folks to get a loan. They don't even offer that difference anymore. From a consumer perspective, they are basically nothing more than just a small, sometimes rude, inconvenient, lazy little bank with a big bank attitude. It's a pity.
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January 2020 by Brian P.
Custumer service is trash. My son and daughter's debit cards stopped working, and when my daughter went in to resolve the problem the management was rude to her and no one could tell her why the card was canceled. She took her money and will bank with another institution. My son will be pulling out soon. Do not bank here. Sketchy is the nicest way I can describe this Credit Union. Lesson here, don't be rude to your customers and go out of your way to be helpful and make things right. Dont be rude, especially to a 14 year old.
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October 2016 by Franco C.
Credit Union. Well, first off - it has a few locations in the area and does what a banking institution ought to do, chiefly hold your hard earned money safely. They offer the usual suspects such as checking & savings. The Timberlake location sits in a very busy intersection and the parking lot / traffic pattern is a bit of a nightmare. They do have a drive up ATM and teller windows - but use caution as the lot and driveway is tight and full of people backing out. Where they fail, and to me, this is huge, is that their online banking system is completely useless unless you only have one bank and do very basic transactions. I have a few accounts out there, and to do simple things like transfer between banking institutions is impossible. This is a deal breaker for me and the main reason I closed out my accounts and just use my out of State banks instead. Tellers are friendly, but seem pretty rigid.
