AutoZone on Great Oaks Drive in Madison Heights is recognized for providing exceptional and professional customer service. Staff members are consistently described as helpful, fast, friendly, courteous, and understanding, often going above and beyond to assist customers. Reviews highlight specific instances where employees offered detailed advice on parts choices, performed complimentary fluid checks and top-offs, and provided practical help in emergency situations. The store proves invaluable for both routine needs and urgent repairs, from replacing wiper blades and brakes to fixing a lost muffler. Customers appreciate the availability of loaner tools, which can save the day for travelers. The team is noted for being patient, allowing customers to try parts to find the correct fit, and working diligently even in uncomfortable conditions. This location is highly recommended for its amazing service, reliable parts selection, and for being a dependable resource that helps drivers get back on the road.
Just wanted to give a shout out to the Manager Brooke at the Madison Heights Auto Zone. She always has on a smile and willing to go above and beyond to help!!
May 2024
Helpful and fast so get in the zone with auto zone because you never want to oh oh oh really!!! You don't got my parts.....oooouch!!!!
November 2023
From SC and rear brakes went out. Stopped and purchased new brakes and got their loaner brake caliper tool set to finish the job. Amazing service and saved our day!
