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November 2023 by Helene Brooks
Very good customer skills. When I get ready to get a new car this will be the place I will go to buy it. Mr.Billy my sales person was very good I would recommend anybody to him.
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October 2023 by Helen Skipper
This is my second purchase from Madison Ford. The personnel went overboard to find me the right car, and Billy Jones was exceptional in making sure I was satisfied and even instructed me on all the amazing features. I am very pleased with my purchase and the care they took with me. Recommend highly.
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October 2023 by Corrie vG
Johnny Tyler is your go-to man. He helped me find my dream car at a fantastic price and was friendly, communicative and wonderful the entire time. HIGHLY recommend Madison Ford for an actually enjoyable car buying experience.
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October 2023 by Curtiss Dwyer
Top notch all around! Billy knows his product and his craft, period. If I'd had a sales associate like him earlier in the process it would have saved me a ton of time. Worth every mile of the drive from DC!
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October 2023 by Ginny Sawyer
Very happy with the service I received, especially on a Saturday. Everyone was courteous and I was in and out much quicker than expected. I'll be having all of my service done at Madison Ford going forward.
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September 2023 by Patricia Purks
My first time dealing with Madison Ford and Billy Jones was exceptional. Billy was enthusiastic, informative.and answered my questions. He was friendly and interested in my needs. He made the buying process easy and painless. He even went a step extra and manufactured a truck bed hook for me. I will definitely go back to him, and this dealership should the need arise.
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September 2023 by Marianne Smith
Billy at Madison Ford treated me with kindness, respect, and dignity. Right from the very beginning, I felt like part of the Madison Ford family. Billy even came in on his day off to seal the deal with me. You can't find a better dealership!
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August 2023 by Kelsey Burton
Couldn’t recommend them enough! We’ve had poor experiences with other Ford locations in town, but Madison Ford revamped my confidence in going to a dealership. I drove out just looking to get an estimate on a car we were hoping to sell and instead sold the car and ended up purchasing another vehicle they had on the lot. We even bought a warranty based on the recommendation of their finance manager, though I had been sworn off them for years. Mr. Bradley the sales manager is of the most honest and kind individuals I’ve met. If you need to buy or sell, they’re the only place you need to go!
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August 2023 by Donavon Foss
I worked with Jenna and she was fantastic. Hands down best buying experience I’ve had purchasing a vehicle. No pressure and up front with everything. If your headed to Madison Ford be sure to ask for her.
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August 2023 by Jeremy Tucker
This dealership gave me the best truck buying experience I have ever had. From the salesperson Jonny Tyler to the General manager the customer service was above and beyond anything I ever expected. They truly are focused on the customer. I could go on and on about this dealership.
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August 2023 by Cheryl Lohr
Always prompt and courteous service. Staff is so friendly and accommodating. Our family takes all of our vehicles to Madison Ford. They go the extra mile.
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June 2023 by Jennifer Conley
I had not intended to purchase a car this week. However, Billy helped me weigh out the pros and cons. He assisted me in finding a car within my price range and specifications. I am so happy with my new car!
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June 2023 by Anna Sylvester
I recently purchased a Ford Explorer at Madison Ford. Working with Jenna was fantastic. She was great with communication and very helpful and friendly. I had a concern right after I left the dealership, and she made sure that it was taken care of as soon as possible. Everyone I worked with was extremely helpful and personable.
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May 2023 by Jack Lynch
I can't say enough good things about this dealership. I purchased a brand new specialty Ford vehicle from a dealership 2 hours away because they were the only ones I could get the vehicle I wanted from. They were great right up until the vehicle arrived and then were a complete stone-wall when it came to assisting with any of my issues I had with the purchase and later the vehicle itself.To make a very long story short, I had to have the vehicle repaired due to damage that the dealership didn't detect when they accepted it from transport. The dealership I purchased from made it next to impossible to work with them to have it repaired, and wasted several work days having me bring it back and fourth on the 2-hour one-way drive- even after they sent me the email chain where Ford agreed it was a "warrantable defect". They finally suggested I have it taken care of "locally" to expedite the process.Culpeper wanted nothing to do with it. They kept telling me they would "look into it" but never actually made much headway. They may have ultimately taken care of it, but not without a lot of work on my part.Finally, I stopped into Madison Ford to see what they could do. While I was waiting for Jonathan Bradley, the sales manager, to assist me I was approached by several employees of the dealership who could not have been more pleasant to deal with. We could have chatted for hours- incredibly laid back, friendly people.At one point the service manager, Shaun Zeller came out to take a look. I gave him the short story of my situation and he responded with "Take it to the local body shop. They'll fix you up, have them send me the bill."And that was it. None of the weeks of back and fourth scheduling, driving up and down the highway to have more people look at it, none of the "let me talk to Ford and get back to you" delays. Just action. After trying for 3 months with the dealership I purchased from, and later Culpeper (who I have also purchased past vehicles from), Madison had my vehicle fixed under warranty claim in less than a week- despite me never being a customer there or spending a dime at the dealership.Prior to all of this, when I was searching around for the vehicle- Jonathan Bradley gave me very valuable, free insight into how I should approach my reservation and my negotiations with the other dealership, even though I had not reserved through him. His advice was priceless and helped me get the vehicle I wanted and for a price I was comfortable with.It's amazing how far a little professional courtesy will go and just doing the right thing by people, even if they are not your customer yet.I will be buying all of my future Ford vehicles from Madison Ford!
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April 2023 by Ron Baker
I purchased a Preowned, 2019 Ford Ranger here. This was a very pleasurable experience. Within the first 5 minutes of my arrival, Ivan waited on me. He was very quick in getting me the keys so I could look at the vehicle. He was very accommodating overall. Following a brief test drive, he was quick in getting me an offer on my trade which I found very fair. ( Meaning, I didn't feel as if they were low-balling me) Overall, he was a pleasure to do a deal with. Very low pressure. VERY LOW PRESSURE. Did I mention...Low Pressure! What a breath of fresh air! Moreover, he didn't try to get me to buy a bunch of stuff I didn't need. He even took the time, after the sale, to make sure I was familiar with how everything operated in the vehicle. I will never go to the "Big City Dealer" looking for a better deal anywhere else. This was the most pleasurable experience buying a car ever. My only complaint is regarding vehicle cleanliness. The interior of the car had not been detailed. I had to give it a thorough cleaning when I got home. I'm not really sure what went wrong here as the outside was cleaned up quite well. Overall, I am very satisfied and will most likely look to these folks for my next car.
