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November 2023 by Martha Wulf
My new preowned vehicle needed a new passenger seat. CARSTAR worked with the manufacturer to ensure the exact color and part were used. It's a perfect match to my car's interier. CARSTAR was very professional and I am happy with the results!
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November 2023 by Eda Parsons
Great customer service. Highly recommend them to everyone.
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August 2023 by sue gobble
Had to have a part ordered they were very helpful and called when came I returned and they installed very professional definitely will recommend them.Service: Body & Trim
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July 2023 by Warren Murray
The staff at CarStar are great. The not only fixed the damage to my vehicle. They vacuumed my vehicle and clean my dash and front console.Services: Painting
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May 2023 by Tony Cortes
This shop painted my bumper just fine.They brutally removed my side markers to paint the bumper. In the process of removing the side marker they damaged the bumper (in the picture you can obviously see where they jammed a screwdriver into the gap and twisted it) and also completely bent the bracket that holds the side marker in place.Not only that, they broke the driver-side side marker my dad had gotten me as a gift and then said whoever installed it must have installed it broken. (I installed it myself and it wasn't broken when I installed it)If this shop stands by their work or cared about their customers they would have taken ownership for something that is clearly their fault. I didn't bring them a car with gauges near the side marker and a broken side marker. But that's what they gave me.Don't waste your money/time, or your insurance company's money/time here.
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May 2023 by Sung Ho Bae
Awesome experience. My car was timely repaired and the receptionist lady was super friendly and kind. Will return again if someone hits my car again...Service: Body & Trim
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April 2023 by Terry Walden
CARSTAR is very professional, knowledgeable staff and had my vehicle back to me in no timeServices: Body & Trim
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September 2022 by Andrew Carden
Dishonest and rude management.I was told two different times prior to service that they where waiting on my insurance company, when in fact CARSTAR had not reached out to them yet.When I went to pick up my car there were new scratches and overspray that they had to fix. The new ceiling liner was also dirty with hand prints. They did fix the scratches after I pointed them out.After stoping on the way home I noticed my sideview mirror didnt fold in anymore. (It worked fine prior to service and it is located right above the scratches they left). When I called the manager to let him know, he got angry and defensive (even though I was being calm about it). He told me he hated customers like me and hung up the phone.The only reason they get two stars is because they did fix the things that I brought it in for. However the entire experience was terrible and I would not take my car back there, even if they had offered to fix their other damages.***response to the managers comment***Your comments and name calling is just the type of unprofessional behavior I was referring to. I was honest in all my communication with you and if wanting my car returned without additional damages is being a “cry baby” then I guess Im guilty.
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September 2022 by Stuart Arnhoff
They did a great job repairing the damage to our car's body and the vacuum and wash was a terrific bonus.Service: Body & Trim
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July 2022 by fishercat17
First of all, I was not asked to write this by Carstar.My Van purchased through carvana had a few scratches and I was given Carstar as a possible place for repairs. I'm glad I picked Carstar, because frankly, it was a great experience. Customer service was top notch! At every point in the process, they made me feel like their focus was my happiness. And their work was outstanding abs I feel that they went above and beyond to make the repair to my vehicle. When I picked up my vehicle it was clean inside and out. I highly recommend Carstar Manassas!
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July 2022 by Daniel Waltemeyer
Best experience I’ve had with a body shop. Matt was very knowledgeable about working with my insurance company and managed to get the work done while I was away on vacation.Services: Painting
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July 2022 by Ozkan Ozonal
I was very satisfied with the job done on my car. I would recommend their services.
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June 2022 by Anne Foster
Let’s be honest. No one is stoked to take their car in for repairs. However, Matt was pleasant and professional. He answered all of my questions and made the whole process practically effortless. The work was completed without issue and I had my car back much sooner than expected! Thanks!Service: Body & Trim
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June 2022 by linda bonadies
The team at CarStar had great customer service. They were easy to work with and worked with the insurance company to repair my car ? quickly.Services: Painting
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June 2022 by James Durham
They did a great job of repairing and repainting my bumper of my 03 mustang. They did a fantastic job of paint matching and it looks like it never even happened.Services: Painting
