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September 2023 by Dapreena Stephens
Great team. Excellent customer service.
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July 2023 by Armando Lara
I have not had such a smooth, easy and effortless evolution of a rental of anything that I can remember. I am beyond satisfied and will absolutely return and recommend. The supervisor was so helpful and impressive in his service and business management skills. Please give that man a raise.
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May 2022 by Shannon Cantu
This U-Haul staff is WONDERFUL! They were very thorough and accommodating. I needed to switch the size of my unit, the one I reserved was too small, I know others do that too. I opened the unit and was like OH, wow smaller than I thought. LOL I went back to office and they were terrific. I also reserved a cargo van and it was very clean, gas tank was full, and ready to go. I will be using this location again in the future.
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April 2022 by J H
Great experience, had zero issues, staff was perfect
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September 2021 by Terrell Thomas
The best uhaul experience I've ever had. Vehicles available, clean, and dont smell like cigarettes and stale lotion. Thanks guys!
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September 2021 by Crystal
Not helpful and takes for ever to get a rental. Not easy to return rental. I wouldn't go here again if I can avoid it.
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July 2021 by Leo Enkhbaatar
Rude rep on the phone and hung up on me after 2 min conversation. Rating two stars because I haven't seen or experienced with the rest of the business here.DETAILS: Called this location just now and a rep named Frankie picked up the phone after 12min of waiting. I told him it's my first time trying to get trailer hitch installed here and asked how the process worked. He ignored me and went silent for a good 20 sec. I asked him the same question and he intruppted me this time by asking me for model year of my car which I responded with 2021 Toyota Highlander. He said "there's no such car in his system". LOL i repeated model and year, also mentioned to him that I had already checked the uhaul site for compability. He swears there's no 2021 Toyota Highlander. I told him it's a very well known model.At that point, I asked my earlier question for the 3rd time and complained about why my simple question was being ignored twice. He said he can't tell me untill he has my car info. I told him that's exactly what he should have responded earlier and not make things super complicated.THEN he just hung up the phone and I was re routed to the initial generic phone queue.If the business owner of this location cares about the business and its customers then do reach out to me and make this corrected.
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May 2021 by charles bradshaw
Placed an order for trailer hitch installation, paid in advance and received confirmation of appointment 1 week in advance. Showed up an hour early this morning for the appointment only to be told they don’t have the parts to install on my vehicle. No curtesy call the day before or nothing.Also while there, without consulting the customer they “upgraded” a customer to a 15’ truck instead of the 10’ truck the customer ordered because U-haul was short on inventory. Of course, U-Haul never considered the customer asked for a specific size vehicle due to logicians restrictions.Terrible customer service and will never visit this location again and recommend you stay away too.
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March 2021 by Daniel Degraw
Awesome place! Good people!
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February 2021 by Dave C.
This is the best hitch installer in No VA. The tech who installs hitches has years of experience and did it perfectly. Melva the manager runs a great shop and brought me water, and a power cord for my computer. This is the best UHaul shop I have been to, and have been to many. Update: I went back to get a 2nd hitch installed on my other vehicle. Once again, fast and great work. The manager brought me coffee. I cant say enough good things about this hitch installation center.
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January 2021 by Kevin Livingston
Most pleasant experience of all of my truck rental experiences. Ms. Melva Rae is kind, funny, and very customer oriented. I was in and out in record time and couldn't have been happier! Thanks, and God bless!
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October 2020 by Bron _
No answer on the phone, I guess they don't want to provide any service.
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September 2020 by Jeremy Haldeman
I’d give this place a zero if I could. Ordered a hitch and scheduled an install weeks ahead. The parts never came and no one ever answered the phone, returned an email, or followed up with me after I called UHaul Corporate even though I was told I’d hear. This place has garbage service. Go - literally - anywhere else.
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September 2020 by Montree T.
This review is specific to the hitch installation. I scheduled a hitch install on the web. When I took it in, the guys called 3 hours later and said the HITCH was BENT so they couldn't install the hitch. I picked up my car and made a follow up visit. Luckily I called before taking my car in the second time because they didn't even have the part. I quickly got my refund and will not dare go back. I mean one mistake is fine but a second issue is a deal breaker, especially when the hitch install is supposed to be a main service. Also there were no follow-up communications or anything. You just have to go and pray they have something.
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July 2020 by Hassan Oruzgani
I bought a towing hitch for my Honda CRV way cheaper than any other stores or online.U might get the same thing from Amazon 30 to 35 box more expensive.
