-
October 2024 by Brooke Molino
I brought my Specialized Sirrus here to have the tires replaced and to inquire about an issue I was having with my bike. I explained the issue, and the guy working on my bike told me what I was experiencing was normal and the only way to mitigate it would be to replace the entire cassette- which wouldn’t be cost effective and at that point I may as well buy a whole new bike. He did put his time and effort into upselling everything he felt I needed. I left thinking Specialized did a crappy job on a $1200 bike, which, although not super expensive, should not be giving me the issues it was.
Riding the bike was not enjoyable with the issue I was having so I took it to another local shop. They checked it out and said something was obviously wrong with it, figured it out, and actually fixed the problem - which was not the cassette My bike is now enjoyable to ride and I won’t be coming back to A-1.
-
September 2024 by Chris Romano
A-1 Cycling is one of the best shops in the area. They are friendly, carry a variety of products and are very professional. I recently took my bike to a different shop and they missed several items.
One visit to A-1 Cycling and they not only caught and fixed what the other shop missed, but also finished the work quickly.
I highly recommend this shop!
-
July 2024 by Todd Smith
Very satisfied with A1 cycling tuneup of my Diamondback bike. The brakes & shifting is like new now. Got new L shape handlebars & Cloud 9 seat. Much better ride. And my bicyclist friend also like my seat & got identical one from A1. Thanks for your services!
-
July 2024 by Troy Kim
Excellent customer service and a great selection. Sales associate Ben was really personable and knowledgeable about bikes and was great in helping with my Giant brand road bike. Thanks again!
-
July 2024 by KC Perkins
Today was our first time at A-1 Cycling. We were greeted immediately upon entry. J. was our sales guy, he was very knowledgeable and helpful in our purchase. We got to test ride the bicycles and they helped us customize our cycles and installed our add ons in expedient time. Quality products and quality service.
-
June 2024 by Sara Frech
My husband and I have been taking our bikes to A-1 for a few years now and both of my Specialized bikes were purchased through A-1. Ben and team have always been great to us, taking the time to address our needs no matter how small. He has recommended several great upgrades, but doesn't push us to purchase anything. Plus we always enjoy seeing the upgrades they've made to their own bikes and sharing color ideas :) Highly recommend Ben and team at A-1.
-
May 2024 by Patrick Milauckas
Absolutely awesome experience buying a bike from these folk. As a beginner level biker, the team provided me with the perfect level of information to make the right purchase. Plus they have a great warranty program on all bikes purchased with them.
-
May 2024 by JF Films
Ben always goes the extra to make sure my bike is running smoothly. He is very respectful and greets me with a smile every time I’m in the shop. Tyler O’Neal is also a skilled wheel builder and suspension technician.
-
May 2024 by ALEX LOPEZ
I was in the shop buying a bike last year got recommended for the freedom to ride card, got approved for it and came in present day the employee said he cannot process today because he doesn’t know the merchant ID for his system that , only the owner would know that , said his owner or manager doesn’t not respond to his messages when he needs assistance, for a running business that’s pretty wack man
-
March 2024 by Hiding my true identity
Edited per the company (was actually asked to delete it which I've decided not to do), which hit me as a bit weird - yes, you reached out to me to make it right, and yes, you gave me some materials that I would have otherwise paid for should i finished working with you, but that doesn't remove the poor experience I had with you in just asking for my wheels to be fixed and rebuilt.
Bumped up a star due to their attempt at making this right.
Not a fan of leaving poor reviews. However folks have a right to know. Maybe they are the best shop in the world but when it comes to building wheels and dealing with unhappy customer as a result of their poor wheel building they have quite a bit to learn, or even attempt to resolve. First ride on my rebuilt wheel and had to turn around after 8 miles - probably should have turned around sooner. Took it in and asked how they wanted to handle it - we’ll write you up and look to rebuild it again - uh, no. No apology, no attempt at a resolution - just, ok, first time didn’t work, let’s try again - like I’d trust them a second time.
-
February 2024 by David Potamianos
I regularly bring my bikes to A-1 and I can tell you that they take my bike in and work on it while I wait, almost every time unless they're jammed. I find Ben and the whole crew very helpful, knowledgeable and provide exceptional customer service. Ben is an all-round great person and even better mechanic and has gone above and beyond so many times. I really enjoy bringing my bike in as I'm treated like family, we share stories and laughs and that's rare in these times. I wholeheartedly recommend Ben and A-1 Cycling Manassas location and all their locations, they do awesome work!
-
January 2024 by omarwanderlust
They fixed my son's bike! I'm so happy to still find people that take pride in their work.
-
November 2023 by sam kh
Great customer service, professional people
-
October 2023 by Squidward Tortellini?!
I had brought my electric bike for a tire change because the tire had lost its grip and while removing the wheel they were pretty reckless and some pieces came off. luckily we saw a washer and he put it back on but I guess that was not the only piece that fell because the motor sounded funny when testing it out, I thought it was just because of the new tire but 2 short rides later the entire motor gets locked up and the gears and shafts inside were all broken and the motor has to be replaced, they said they didn’t have anything to do with it. I don’t know whether it was them but the motor is built to last 10 years and 2 rides later it broke and they said they had nothing to do with it despite pieces literally falling off of the motor hub when he was replacing the tire. I recommend the A-1 cycling in Herndon
-
October 2023 by Samuel Herninko
Told is straight up that our bikes were really old and would cost more to fix then to replace, they will charge you a storage fee after a few months though, I’m surprised they took that long.
