-
February 2024 by Sami Saboor
Everything is a joke here.
-
January 2024 by Caesar Xerxes
Had my household goods delivered in the past few days. Alan P was extremely professional, helpful and went above and beyond as a driver in enabling a successful move. 5/5 stars, would work with ABF and Alan again and again.
-
January 2024 by Andrew Frantz
Everyone was nice, picked up our 4 post lift here. Did a nice job shimmying it onto my trailer even though the crate was flimsy
-
December 2023 by Carla Neigh
This company was used to ship an exercise bike I bought on Amazon. On Amazon, I was given a date range for when the bike would arrive, and was told I'd get a phone call from the shipping company (ABF) to schedule a date. I never received a call, but then on 12/11 I got a letter by US Mail dated 12/4 stating they had my bike and if I didn't contact them for pickup by 12/5 they would charge me $55 a day for storage. The letter was downright rude and sounded like a predatory attempt at a money grab. I immediately called the company that sold the bike, who said I should have never received a letter like that. They called the shipping company, who claimed I provided an incorrect phone number. I ordered through Amazon, and the phone number and email address listed on my Amazon account were correct. (I never received anything from Amazon stating there was a problem with delivery. The tracking continued to say the package was in transit, even after it was delivered.) ABF did finally call and delivered the bike on 12/14. Then on 12/16 I received another rude letter dated 12/8 that said they were sending my bike to auction. Obviously they didn't, but I didn't appreciate the threats.
-
June 2023 by A. Brown
Great pickup, enroute, and pickup.
-
May 2023 by J S.
My husband and I used U-Pack Moving to relocate across the country. The price and convenience were what made us choose U-Pack over competitors (PODS, U-Haul, Penske). We found the best way to pack was to make all possessions square (AKA, stackable in boxes and totes). It took some math and reconfiguring, but we fit everything into the U-Pack two containers. The service during .1) planning, delivery, pickup, and 2.) drop-off and pickup-on the other side was seamless. The drop-off/pickup drivers were highly competent, friendly and professional as were the telephone representatives who coordinated prior to the drivers. Would definitely use U-Pack again!
-
August 2022 by Tom W.
Moving is no fun, but we had a great experience with U-Pack! Hired them for a long-distance move from Virginia to Maine. Not only were they the only similar company (looking at you, Pods) to offer quotes online without making you call in and wait through a sales pitch, the quote they gave us was significantly cheaper than any competitor we researched. When we did call in to book the move, the guy on the other side of the phone was helpful and not pushy at all--unlike, again, Pods, who I hung up on halfway through a rude sales pitch. He made sure that we booked more than enough cube space for our house, while assuring us we would only get charged for the cubes we used. When the driver showed up to drop the cubes off, he was competent and helpful. He asked us exactly how to lay out the cubes in our (narrow, sloping) driveway and then dropped them exactly where we wanted. Since we ended up packing tighter than expected, we only had to pay for the two cubes we filled, instead of the three which we reserved and had in our driveway. Pickup and transit went smoothly and they delivered before the time estimate, and then picked up the empty cubes the next day. The only complaint I have is that the destination facility, in Portland Maine, failed to communicate in a frustrating way. The day before they dropped the cubes off, I called in to request a time estimate, since we were staying an hour away from the new house and would have to be over there to sign for the cubes. They said they could not provide an estimate at the time, but assured me a dispatcher would call 2 hours before drop-off so we would have time to be over there. The next day, I called in around mid-morning, having not heard anything, and reached a dispatcher who told me they still could not provide a time estimate, but promised once again that we would get two hours of notice. The next phone call I got, in the early afternoon, was from the driver, delivering the cubes, who wanted to let us know he was ten minutes out! Fortunately it was not a huge deal because my fiance was already at the house to get some stuff set up, but it could have been a big problem both for us and for U-Pack! I would certainly recommend the Portland facility does a better job at communication and follow-through in the future. Other than that, the experience was stellar! Moving always sucks and we had very low expectations for any company we deal with in the process, based on past experience. So it was real refreshing to deal with U-Pack who were almost entirely perfect!
-
June 2022 by Kathy T.
We moved coast to coast. As with any move, there were significant needs for flexibility. The staff at U-Pack were accessible and responsive. Each time I called was handled professionally, pleasant and successfully. I will definitely use them again.
-
March 2022 by abraham mauricio
Nick went above and beyond to make sure my package was handled carefully and left somewhere safe and accessible
-
January 2022 by Charlie Frantz
In and out quickly. No waiting. My freight had to get carried down the ramp on forklift and loaded onto my 5x8 trailer. No problem! Thanks ABF!
-
September 2021 by S. Cary D
One of ABF's driver's, Pat, just dropped off a rug (tracking number 086399013) Sounds simple but this was a 16 foot long, 200 lb rug and he had to park at the end of our 200 foot driveway. My wife and I had no idea how we were going to get this into our home. I instantly knew what type of person Pat was when I was walking up the drive and he smiled and waved to me. Without me even asking Pat, he moved the large rug down our drive to our home. I thought that would be it and I was extremely grateful, but then he even offered to help get it into our house. This was absolutely above and beyond for curbside delivery. In today's world, individuals like Pat are getting harder to find. Not only was he a blessing to us, you could not find a human being to better represent ABF. I enourage ABF to recognize Pat for the incredible person he is. This was a "not so simple" act of kindness.
-
September 2021 by SCD
One of ABF's driver's, Pat, just dropped off a rug (tracking number 086399013) Sounds simple but this was a 16 foot long, 200 lb rug and he had to park at the end of our 200 foot driveway. My wife and I had no idea how we were going to get this into our home. I instantly knew what type of person Pat was when I was walking up the drive and he smiled and waved to me. Without me even asking Pat, he moved the large rug down our drive to our home. I thought that would be it and I was extremely grateful, but then he even offered to help get it into our house. This was absolutely above and beyond for curbside delivery. In today's world, individuals like Pat are getting harder to find. Not only was he a blessing to us, you could not find a human being to better represent ABF. I enourage ABF to recognize Pat for the incredible person he is. This was a "not so simple" act of kindness.
-
February 2021 by Jack B
Nice folks, easy to work with...loaded me just fine.
-
January 2021 by Erinn F.
The U-Pack relocubes made the most stressful part of my cross-country move a BREEZE. I would recommend their services to anyone I know. Every single member of the team was friendly, helpful, and knowledgeable. They could answer all my questions and made me feel at ease about the process. U-Pack will plop down two relocubes at your location (conveniently they fit into just a single parking space) and will only charge you for what you fill up; so, if you leave one cube empty, you'll only have to pay for the one you packed (which will save you a lot of $!). I was able to use just one cubes for my things, but I admit I downsized a lot for the move. I could fit: queen mattress and bed frame, two office desks, a coffee table, 55" tv, headboard, 20 gallon aquarium, two office chairs, a side table, and loads of boxes. I did not bring a couch or dining table, and after packing I don't think we could have fit them in. Our furniture arrived in Cali in one piece, a little dusty but no major water or dirt from the outdoors. I highly recommend getting ratchet straps from any home improvement store near you. We used 8 total to keep all our belongings secure and it worked like a charm. I would definitely use U-Pack again!
-
December 2020 by Carren C.
This was the best possible moving experience! Everything was handled online to perfection. The pods arrived on time and they were quick to pick them up. I absolutely loved the fact that I could reserve two pods just in case I needed them, but was only charged for the one I did end up using. It was so helpful to know that I had options. My belongings arrived intact and undamaged. The guys on the forklift were incredible about placing the pods in the right places. Honestly it was the best possible moving experience for me! The only thing I would have wished for, I would have been a variety of pod sizes. But a great experience overall
