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August 2024 by Ryan Miller
DO NOT USE THIS COMPANY. I had them install a humidifier and a scrubber in Dec 2022. The scrubber bulb only lasted a month before dying out , and the technician installed the humidifier complying wrong. I had another HVAC tech show me and it’s clear as day in the direction manual that was left behind. I tried to call the company for months, leaving messages with some receptionist. Never got a call back. Finally I spoke to someone who then said they fired a bunch of ppl and was under new ownership. I’ve tried to call them numerous times and they have yet to call me back. 1.5 years later I have a scrubber and humidifier that don’t work and no one responds to me. If I could give 0 stars i would. Worst customer service and company ever.
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May 2024 by Kate Banfield
Do not do business with Airflow.
I have been a client for over 12 years and have been completely screwed over by their mismanagement.
Each year, I pay for annual contract that includes a spring maintenance (Air Conditioning and Hot Water Heater) and Fall Maintenance visit (Fireplace and Furnace).
I prepaid my 2024 contract ($402) in full before the end of January 2024.
On April 11, 2024 I was told they cannot offer any services and pre-paid services will be refunded.
That very day I called a new company to schedule my early May spring maintenance; because that’s what responsible homeowners do.
Today, I called Airflow again asking about the status of the refund and was told they were still assessing the situation and would only reimburse if they had to permanently close….. but still cannot come to my home for the maintenance visit. Additionally, they tried to state that Airflow has the full 12 months to complete a spring and fall maintenance. Funny thing…. I was given no document that stated those terms. I’d love to see whose signature is on that, because I have signed NOTHING for years, except the check-out ticket at the end of the maintenance visit. In fact…. Their Comfort Club Plan document clearly states 2 items (1) Spring and Fall Maintenance schedule and (2) “Satisfaction Guaranteed: This agreement can be cancelled at anytime, for any reason, or for no reason, with the unused portion of turn dues refunded.”
What good does performing an AC maintenance do in October, November or December?
Let’s play along with this overt game of “keep the long-term client’s money” and I don’t get my maintenance anytime soon, and then God forbid my HVAC breaks down. Airflow CAN’T COME OUT FOR REPAIRS!
After this review posts, I’m filing with BBB and DPOR.
This is no way to conduct legitimate business.
If you can’t fulfill spring maintenance, then at least refund me for that, and we could have revisited the second half of the annual contract in late summer.
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March 2024 by cecil cobb
That was a great visit… Ray explained all the issues with my unit and the future. Ray was very professional and caring.
Thanks
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March 2024 by Lisa Shutey-Escario
Ray was just awesome! He gave many helpful insights for options and can not wait to get these ordered and my basement comfy.
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March 2024 by Ekw Ekw
I got helpful tips on saving plans for aging heat pumps based on age and condition and tips to preserve 15 year old woodwork on walls, floors and ceilings w a humidifier. The technician appeared knowledgeable about heat pumps, hot waters heaters, and gas fireplaces which are covered under a maintenance plan.
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March 2024 by Alex Madison
Ray is really a good specialist. He arrived on time and checked our heating system thoroughly, explaining how it works. He didn't try to "stuff" unnecessary work on our bill. It was great working with him and we will call Airflow again when needed. Thank you for your service!
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March 2024 by Brad W
True professional
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February 2024 by Kristina LeBouef
I was very happy with the work done at my home. Was on time, clean and easy to work with
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February 2024 by Suresh Amin
Geo and his teammate were very professional , hardworking and very knowledgeable about their work
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February 2024 by Steve Harris
Great service on my HVAC systems. Quick to respond . . .attentive to my needs . . . competitive pricing
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February 2024 by ELIZABETH MARTIN
So fresh and so clean! Our tech arrived on time and did a great job on servicing our fireplace. I highly recommend this company!
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February 2024 by Mark Hendrix
Rick was very professional, knowledgeable and courteous. He was able to resolve our fireplace issues within minutes. He identified the problem very quickly and efficiently at no additional cost.
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February 2024 by Kathryn Wallace
Josued Garcia was knowledgeable and professional. He explained everything completely. Plus I chatted with someone at the front office to set up a maintenance agreement and she was also wonderful.
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February 2024 by Geoffrey Rixon
Airflow has been very dependable and reliable for our family since they installed a new HVAC system in 2021. Their staff is courteous and responsive, and they have been great to work with.
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February 2024 by Liesel Golden
Very polite, kept me updated on his arrival and completed the work quickly.
