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January 2024 by Craig Stout
As a remote buyer, I bought a well-maintained single-owner BMW X5 from Auto Trademark and had a great experience. Love the car. No issues. Simple process. Delivered directly to my door in a few days. What more could I ask for? The sales rep Farhan was very helpful. Highly recommend.
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January 2024 by Jamie Romantic
My mother and I started looking for a new vehicle months ago. To say Auto Trademark was patient with us is an understatement. They were so kind and knowledgeable and after going to multiple dealerships, theirs was the only one we wanted to do business with! This family run company is honest and has the best interest of the customer at heart. The customer service didn’t stop at the purchase either! I would highly recommend them to anyone looking for a used vehicle. I would rate them higher if it allowed! Well done Auto Trademark. You are all so wonderful. (We loved working with Farhan too) We will definitely be back for any future vehicle purchase!
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December 2023 by Jeffrey Brown
After reading the other reviews, it does appear that some people have nice experiences here, but that was not the case for me.First, you should know that they often publicly post pricing that is for active duty military and veterans only, and you only learn this if you read the entirety of the fine print. I'm sorry, but that is a terrible business practice to post cars on public websites for a price that is not public pricing.We found a car online at Auto Trademark by filtering for the characteristics we wanted, and a car matching them appeared here. When we arrived, we realized the car which had been listed as having a tow hitch did not actually have one. They claimed that installing it would be $1,000 (an exaggerated price) but that they would do it "for free" if we paid full price. Since it was already supposed to have it, I didn't consider this a great bargain.Speaking of bargains, they don't do it. I got the impression that they've made some bad trades, so they need to sell the cars for significantly more than they are worth. We knew the value of what we were buying, but there was no desire to compromise at all. We received some absurd response about how they are looking for the right buyer, one who is glad to pay the full price.Perhaps it's standard for the area, but they also have a very high document fee, somewhere around $1,000. Maybe that's the norm, but it shouldn't be okay.All in all, with the borderline fraudulent pricing, feature fabrications, and everything else, I just felt like we were being scammed. Got a much better deal elsewhere, and glad we walked away.
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December 2023 by Ahmed Idlibi
I would have to say Auto Trademark truly takes pride in what they’re doing. I’ve purchased a Scion TC from them in the past, and am now purchasing a Honda Civic. Time and time again, the organization has shown true attention to detail and provided an excellent customer experience. Above all they shown true integrity and honesty, and worked to fulfill all of my car buying needs. Zeeshawn the salesman that I worked with provided me with excellent service pointing out all of the bells and whistles of my new car. I also worked with Abbas’s to fulfill my financing needs. Both of these gentlemen are true professionals and I would recommend them and Auto Trademark for all of your car purchasing needs.
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November 2023 by Futuristic Investments
Smooth process from beginning to end was very honest and genuine throughout the whole process. Babar made me feel so comfortable and confident in buying the car I wanted. Not exaggerating by far the most calm, easy-going experience I’ve had buying a car and I’ve had several cars! I didn’t feel for one second that I was being taken advantage of or they were just out to get my money & make the sale. He was very honest and transparent about everything. Good Business
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November 2023 by Abdullah Farook
Nawaaz was a great salesman. Always appreciate his HONESTY. They have great deals. Must come and check out their very huge inventory.
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November 2023 by Laura Frazier
Farhan was straightforward and made the process much simpler than previous car buying experiences. He was super helpful and I would highly recommend going to him and Auto Trademark next time you’re looking to purchase a car!
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November 2023 by Fran Wilson
After loosing a battle with a 6 point buck my 12 year old Mercedes ML 350 that I loved was totaled. I looked all over for a replacement and I found one same year and model, minus a few options but I loved that car and I'm sure saved my life so I bought what was a close copy. I could not have been more impressed on how the transaction went and how they took care of everything including registration in a different state. I am very happy with my new car and would 100% recommend Babar and his company. Thank you! Fran.
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September 2023 by Khaled Omar
What truly sets Auto Trademark apart is their patience and dedication. They took the time to answer all my questions, and I never felt rushed or pressured into making a decision. Their honesty and transparency throughout the entire process gave me confidence in my choice.Not only did Mr Abbas help me find the perfect car, but he also assisted with financing options, making the whole buying experience smooth and hassle-free he made it easy for me to make my decision.
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September 2023 by Diane Saldo
Have been looking for a quality car with low miles for a very long time and found it at Auto Trademark! Worked with Babar who was fair and honest … it was hastle free and their selection of cars is unique in what we were looking for. Would buy another car from them again.
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July 2023 by Marcus Deerwester
Not willing to help ONLINE BUYERSInquired about information for a 2015 BMW 335 on their lot, I planned on buying remote and having the vehicle shipped. Shortly after the inquiry I received the generic text from Babar, I called, left a message and a text Saturday, Sunday, and Monday. Didn't hear anything back.Monday I called the dealership its self and spoke to Abbas, he seemed like a knowledgeable and helpful gentleman. I specifically asked for pictures of the front and side of the oil pan, he assured me that would be no problem. I would have the pictures by Tuesday morning. Tuesday comes and goes.I called Abbas on Wednesday afternoon and asked what had happened. He vaguely remembered speaking with me and assured I would get pictures shortly. At this point I was put back in touch with Babar. He sent new pictures, that covered the same things as the pictures website.We clarified the communication issue and I asked about oil pan pictures. the next text was "I can't take pictures underneath to show the oil pan" followed by " we would have to remove the cover" and then " And I don't have a Lift at the dealership"After some conversation, Babar did attempt to take some pictures of the underside of the car, but they were essentially from walking around and sticking his phone under the vehicle in random spots.I was planning on driving 20 hours round trip, and dropping $19,000 on this vehicle after tax and title. But I cant get the slightest effort out of the sales team without an argument. It sure doesn't make me feel like I can trust them.
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June 2023 by Rusty Hall
I worked with Greg on an out of state purchase. He and the dealership did a good job working with me and my lending institution. They shipped the vehicle as requested and the car showed up on time in great shape. The vehicle was very clean and in perfect condition just as the pictures on their website. I would recommend doing business with them and would buy another vehicle from them again. Very pleased with my purchase from Auto Trademark.
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June 2023 by B S
Last month we experienced a unique car purchase - it was pleasant. The people that run this operation, Auto Trademark, were polite, straightforward, and knowledgeable. There was no push to sell anything, they answered every question, and were all very nice people. We were shopping for my daughter's car, and it took several visits to different dealership before we came back again to Auto Trademark. We both agreed that we were comfortable with what we were getting at this dealership compared to the others. The car is great aside from needing new tires, and the price was fair. Overall, if I have to replace one of our cars in the future, I would start with Auto Trademark because of the people that work there more than anything else.
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June 2023 by Jesse P
After visiting a dealer in VA beach I decided on the way back to MD to see if there were any Hummers up for sale via Autotrader. Saw this Dealership, Fahran was no non sense let me spend as much time as I wanted inspecting the vehicle, inside and out, I even brought my OBD2 tool and he had no issue. He was upfront in telling me a few things that did not work , but they were small east fixes my mechanic could do. Spent 30 mins doing the paper work and be waived some of the fees for me bringing the vehicle back into Maryland. There are discrepancies in the price online and the sticker price and he kindly explained it was for military. I was able to pay my states and fees and he waive a fee hundred of the other costs that were associated with closing the deal.
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June 2023 by Dr. S Akridge
We visited this dealership on May 30th, 2023 around noon, as we were interested in purchasing a car for our daughter that we'd seen they are selling. Not only was there a $4k difference, but the people wouldn't even come and help us. One individual just walked by us as if we weren't there. No problem, that's why they're other dealerships that offer quality customer service without cheating and discriminating. The beautiful thing is, I don't have to take anything you offer with your unprofessional behavior and give you my money. In this economy and with what's going on, do you really think it's wise to discriminate and behave unprofessionally? Ridiculous.