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December 2023 by MB DH
BoA suspended my account with no email, no text, no phone call, then put several (more than 2) day delay before it can be re-activated. I could not recommend BoA for an emergency savings account- which is what this was supposed to be. You may not be able to get your money when you need it.
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December 2023 by Rp
Try to avoid this location I’ve never been disrespected like this in my life , me and my dad try to make two different electronic transfer and the old lady I believe was a manager try to transfer all the money under my name even though I told her half the amount should go under my dad name but she disrespectfully told me why im I avoiding to transfer all of the money from my end, and I’m independent account holder. I will close my accounts and never banks with them again.
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December 2023 by amir y
I have been to this location twice and every time I was told by the bank representative in the lobby that they are short staffed. I have visited this Liberia Ave location only to change my debit card pin. There’s not a single customer in the lobby and still I was told to come back later or visit another location. Staff members lacks the concept of customer service.
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April 2023 by Michael Bonilla
Never had issues at my regular BOA. Couldn’t cash a check from my own account without paying a fee due to “recent changes”. Probably going to avoid this one and stay at my local one since I do this on a weekly basis, and she stated “if you’re bank doesn’t charge you, then lucky you”Edit:Never had issues at my regular BOA. Couldn’t cash a check from my own account without paying a fee due to “recent changes”. Probably going to avoid this one and stay at my local one since I do this on a weekly basis, and she stated “if you’re bank doesn’t charge you, then lucky you”Just went down the road to BOA - 8501 Sudley Road…. No issues, and they were nice. I didn’t even ask them about the “recent changes” or discuss issues at BOA - 10050 Market Cir.
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April 2023 by David Kim
Very friendly and professional staff here. I especially recommend Marcel who has tons of experience and leads you to answers and solutions.
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January 2023 by LethalDoseMLD50
Refused to cash my paycheck because they said the amount was too big for a non member. I called Bank of America and was told that is not true. After looking at the reviews for this branch I see this is an issue here. I would not recommend this branch. There was one lady behind the desk and there was a line to the door only to be refused cash when it was my turn. Very unprofessional and seemed like they had no idea how to run a bank. The lady was dressed sloppy and had no make up on. She looked like she just rolled out of bed. Avoid.
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October 2022 by Sergio Corzo
Just went to get a document notarized and got turned down because the other party who needed to sign the document does not have an account with BOA. The document was for me, I have an account with BOA. Ended up going to another bank where neither have an account and they were happy to notarize the document. I will be closing my acct w BOA. Amazing how they would rather lose business than put a stamp that cost $5 elsewhere. Very bad customer service.
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April 2022 by Nicholas Rosen
Easy in/out as I went to make a car loan payment in person for the next month.
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March 2022 by Mimi Honey
I Normally go to Bank of America in other branches and have no issue, this branch the line was super long and with one Teller it was impossible to move. Manager was lobby lead and useless
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August 2021 by Blake C.
Just had my first experience at this bank was greeted by Theresa with warm smiles and a kind heart. I am new to banking and credit cards and what have you. Theresa helped me immediately and I was in and out within five minutes! Thank you so much for all your help!
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February 2020 by Ali Rababeh
This is legit the worst branch you can ever walk into they have one teller always traffic in there WITH ONE TELLER!!!! Where’s the management ????
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January 2020 by agentarif101
Went in to create and open an account and they tell they don't have time for me today and the I should come back a different day, of all the people working only one person could assist and the others can't help me. Will never be coming back to this location anytime soon bank of America has lost my business
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December 2019 by Renee Doane
This is the worse bank. Everytime I come in here I wait 30 mins or more in line. They have 4 people working on the floor and only 1 person working the counter. If u can avoid this Bank Of America please do!!!!!!!!
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November 2019 by Rameen Kashanikhah
Samira Brown refused to cash a Bank of America check. The bank had the funds but just plain refused. They have no problem charging fees on bounced checks to their clients but then refuse to payout Bank of America checks. We received excuse after excuse of why the check could not be cashed first we had to wait 24hrs which we were okay with then goes on to say we have to come back Friday. We ask for her business card to return the next day luckily we asked if she would be there she said no. So she was basically just trying to get rid of us know we’ll she wouldn’t be there the following day. That’s why we will be changing our merchant account to a new provider.
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October 2019 by Spencer R.
10 a.m on Thursday 10/31. There are 8 people in line and only 1 teller. So basically if you would rather spend your time making money instead of depositing it...Find somewhere else to do your banking.
