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April 2025 by Arnold Gamez
I am writing to formally express my deep dissatisfaction with my recent experience working with your company. Unfortunately, this has been one of the most frustrating and disappointing supplier interactions I have encountered in my professional career.
From the onset, both your branch and corporate divisions demonstrated an alarming lack of accountability and customer support. When issues were raised, they were consistently dismissed or inadequately addressed. It took over two months to receive an order of windows, and the initial delivery contained incorrect items. Despite multiple attempts to arrange an exchange, the matter was disregarded entirely.
Given the urgency of my situation—holes in my home and a newborn in the house—I was forced to place a second order and paid for express delivery. That promised delivery date passed with no communication from your team. After spending an entire morning attempting to reach someone, I was finally informed by the branch manager that the order was not shipped and would be delayed another week.
During this ordeal, I made numerous attempts to secure refunds or exchanges to rectify the inconvenience and repeated errors. Rather than take ownership, both Beacon and the window supplier engaged in a frustrating cycle of passing emails and offering no meaningful resolution.
What is most upsetting is that my family, including a newborn, had to endure this avoidable situation. And now that the correct windows are finally installed, the quality is shockingly substandard. Key materials such as screens and hardware were missing, factory silicone was smeared across the glass, and the windows themselves do not function properly—failing to lock in place and sliding down when opened.
This entire experience has been unacceptable on every level—from logistical failure to product quality and, most notably, customer service. As a result, I will no longer be using Beacon as a supplier for any of my building material needs moving forward, nor will I recommend your services to any of my professional contacts.
I strongly urge you to reevaluate your internal processes and supplier partnerships to prevent future occurrences like this.
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December 2024 by Gary Burrell
Drivers are always amazing
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July 2024 by Erwin Serrano
Great service!
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February 2024 by Keith Dunahay
This place is great. They have a lot of room, the people Very friendly and they get you unloaded fast. Turn as if you're going to Food Lion, then go past the grocery store all the way to the end of this side street and it's on the left.
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March 2023 by Danielle Hall
From a truck driver view it was very good service got us unloaded and out fast
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January 2023 by Matt Johnson
Came for a delivery was out in 40 minutes
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January 2022 by Alexa Ponce De Dionicio
We visited this place with my husband, he went and bought a staples hehe, I don't know exactly how to spell it ?????
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January 2022 by Suad Zeqiri
Truckers, for delivery avoid this place
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January 2022 by German Velásquez
Good service
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January 2019 by Danny Strishock
I0 90looking
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January 2019 by charlie fowler
I have been using the supply company for several years for my roofing and siding materials. I have always had great customer service experiences here.
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January 2019 by Jose Villatoro
Learn about customer servicePoor attitude
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January 2018 by Emile Wolfaardt
My experience with this supplier has been nothing but exceptional. I built about 40 roofs and I have just praise for the way they in general and Alex in particular serviced my account. Great job guys.
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January 2018 by Scott Doke, KKC Inc.
The outside sales Jesse is the best goes above and beyond to help you and the inside sales guys just as helpful they all are top notch salesman
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January 2018 by Ramirez builders
The people work there it's so f****** lazy
