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March 2024 by D. A.
Khalid and Ali were the most welcoming and helpful. They were really friendly and always ready to help. There was another young man working the day shift, whom was friendly and a nice attitude with guests, but can’t remember his name ?.
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February 2024 by Yajaira Paulino
Lotta of wanderers if you know what I mean just lock your doors the rooms are lovely glass
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February 2024 by Catarina Delfin
I liked this place alot. The area was good to there was just some people walking outside and I believe that why they have the doors locked after hours which is the time that I went and that's understandable. The guy at the desk was nice and professional. The rooms was clean and I like that they is a court yard part but people on the outside can't get in there with out a card but I just really like that so you basicly go outside but your still in the hotel ??.!! If I'm in the area again I will be back here.!!
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December 2023 by Nicky Soencer
If I could give this place no stars I would. My husband and I booked a room here , paid for and everything online . We seen they just opened up and thought why not since it was 230 am and traveling so needed rest . When we walked up to the doors, they were locked . We waited outside for some minutes before they opened up the doors, they looked at us strangely and asked us did we have a reservation with us still standing outside . We responded yes . The Guy at the front desk proceeded with the process . Then said we never paid for the room even though I had a confirmation number and showed my account on bank that it took the money. He continued to refuse to help us because on his computer it says we didn’t pay which was ridiculous. And wanted us to pay again . I said okay can I get a managers number so I can dispute the charges that were made to my card and I can let him know who I spoke to that way you can confirm that your system said we never paid but I had receipts showing I did . He refused to give me his name and denied us service smh my husband then told me his name was MARIO since I was on the phone with a representative trying to figure out what was going on. This place treated us like we were criminals smh for somewhere to just re open back up you guys need to work on your people skills ??♀️ we then went to days inn behind this hotel . Super lovely people and helped us out with our situation with no hesitation.
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December 2023 by Jim Good
This place has a great event hall on the second floor with stage and full wall to wall carpet
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June 2023 by Gail R
We love Best Western hotels that include breakfast and this one did, and the breakfast was excellent. The staff were friendly and helpful and we appreciated the welcome bag of goodies we received when we checked in. However, the huge bolster-like pillows were very log-like and made the bed uncomfortable for me. Please consider returning to "normal" sized pillows that are a bit more squishy!
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June 2023 by David Bolton
My wife and I were traveling from Florida to Massachusetts. We wanted to visit Washington DC but the prices $$$ for DC accommodations were out of our budget. We chose BW based on other positive reviews and affordability. It is conveniently located just off the highway with many shopping and dining options nearby even a COSTCO. The rooms were very nice, clean, quiet, and comfortable.But best of all the customer service especially the front desk manager Melody. The a/c in our room was unusually noisy. It being a weekend I didn’t expect much but Melody swung into action and had the unit replaced in short order. She also provided concierge level service and advice for our day trip into DC. That evening the manager Aabhasr I believe, recommended that we try the in house Indian restaurant. The food there was very tasty and spicy. I would suggest ordering mild because medium is quite hot. Great free breakfast daily and free Wi-Fi. Super value and outstanding customer service. Highly recommended.
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May 2023 by Ladawn Bodrick
I stayed at this Hotel from January 3, 2023 til about 2 weeks ago and I must say the Staff here is amazing... The Lady who works the front desk ( white lady ) went above and beyond to make sure I was comfortable Physical and mentally and just really seemed to care about my well-being and I extremely grateful for she and the entire staff ... I stayed at multiple different hotels in the last couple months and this one was by far the Best for my and my Family
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May 2023 by Bill Brewer
As of 4/26/2023 the entire second floor is closed due to structural problems with loose concrete where the stairs meet the Second Floor. The Ground floor rooms are open but quite dated. The manager stated that they are in the process of renovating the Hotel. I also recommend that when you arrive that you check the HEATER /AC UNIT.
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May 2023 by Kamalendu Patra
Room was alright and clean. Breakfast service was not up to the mark .Never saw bagel being served with no spread and didn’t find any butter . Needs upgrade and looks less inviting and upgrade the food quality being served .
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April 2023 by Vicki
This hotel is one of the best Best Westerns we have stayed in. The rooms are up to date, clean and comfortable. The staff is exceptionally pleasant and helpful, and we were able to check in early, so that helped wth not having to find parking while we were touring the battlefield. The breakfast room was well stocked, and very tidy and comfortable. Great shower!
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March 2023 by Dan
This place is old and looks it. When I arrived, there was nobody at the desk, and I wandered about for over 5 min until the clerk came out; he was friendly and pleasant enough. The rooms are furnished with the typical cheap hotel pieces, but theyre all pretty beat up. Everything looks stained... the walls, the furniture, the shower, the entire building inside and out. My bed was decent. It was clear that attention to detail was not high on the priority list for the staff, when turning over the rooms. In my room there was a voicemail message from 2 weeks prior still waiting to be cleared. There was a half roll of toilet paper roll just balanced on top of the holder. It just seemed as if they did the bare minimum required. I didn't try the television or anything. The door between rooms was not soundproof at all, and I could hear my neighbors' conversations like they were in the same room... it was not a restful night. Personally, I have never stayed at Best Western before, but after this experience will put them on the very bottom of my list. I was just put there by United after they left me stranded for a day. In the future, I will definitely request a different alternative.
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March 2023 by Laura Castrogiovanni
This was my second stay at this hotel. The hotel itself is a bit run down. The upper floor is taped off because it looks like it’s collapsing but the room was very clean. Breakfast served inside the restaurant, which is attached to the hotel, was your basic BW hot breakfast. Scrambled eggs, cheese omelets, sausage patties, hot waffles, yogurt, pastries, coffee etc were all pretty good and replenished often. Customer service at the front desk was good. No problems with check in or check out. My only issue on this second stay was that we had a room with a connecting door to the next room and you can hear everything. We had a loud neighbor, a bit rowdy, with a crying child and a barking dog and unfortunately you can hear it all through the door and that went on until 1 am. This wasn’t the hotel’s fault and I don’t think we had this door in our room on our first visit but if we did, we had no one staying next door to us because it was very quiet. I’ll be staying at this hotel once in awhile because I have family in the area so next time I’ll request a room without the connecting door and hopefully they’ll have one.
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December 2022 by Jean Mulligan
The Manger was AMAZING!!!!!Bed was comfy, our dog was happy! Suburban Studio's in Sterling, VA was going to charge us $75 a night, that's crazy!She blessed us after hearing about how bad an experience we had, waived the pet fee of $15. We had a GREAT STAY....BLESSINGS AND THANK YOU
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December 2022 by Landon Fragstein
Horrible experience.They rented out their entire 2nd floor (above our room) to a motorcycle club that blasted rap music til 4am and police came out a few times but it never stopped. Didn’t get any sleep here.Called and there’s never a manager on site. No apologies from staff and no help.AC system didn’t work and we sweated all night and day.They offered no help or solutions
