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November 2023 by Jake Lewanski
Definitely an awful dealership to buy from. They'll do anything for you while your shopping, but once you hand that money over you can kiss any promise good bye along with their 3 day policy. They will cash your check immediately and your on your own from there with a gamble of a vehicle.
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November 2023 by Shawn Simmons
Had my new worst car buying experience with Safford Brown. Started off great, the salesman had a new 2023 Forester lined up for me to look at and even had a used 2023 Kia Sportage that I was interested in, delivered to the lot so I could compare both. I ended up going with the Sportage, 15k miles for 5k less than new, sounded great. While driving the car home, I noticed a lot of wind getting through the top of the door. (Wasn’t close to a highway for the test drive to know this before purchase) Yesterday with rain, water started getting in. I call the dealership and am told to bring the car in. I do so, but before leaving, try to push the door back in a little so it won’t get me wet on the ride there. I listen to the wind noise the whole way there, door also vibrating at the latch at some points. Manager and salesman drive the car and swear they don’t hear any issues. I show them the damage and explain the noise is definitely there. I was told “all SUVs make wind noise, it’s not a Mercedes” I try to explain, it’s not the wind going OVER the car, but wind getting IN the car. Somebody had obviously forced entry into the car. Still get the “Well we hear nothing” so I ask them to let me exchange the car, as they have a 3 day policy. Well this ended up not happening, because they cashed my check before the period was over, which would require me to cancel the check, reapply, take a credit hit and possibly a higher interest rate. I wasn’t willing to take this risk, so I was forced to keep the Kia. Listened to the wind noise the whole way home. Honestly just feels like they think I’m stupid and don’t understand how cars work, or they themselves don’t understand how cars work. Why offer a 3 day exchange policy and cash the check within 24 hours of purchase? Final complaint, I told they “didn’t know” if the car had a second key since it came from a sister lot, and I wouldn’t know until the morning. Big surprise, no second key and it’s $450 to get a new one from Kia. I will never be able to, in good faith, recommend this dealer and will for now on encourage people to avoid doing business here.
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November 2023 by Anya Kramer
I recently purchased a Pre-Owned Certified Subaru Crosstrek from Safford Brown Subaru Manassas and I cannot say enough good things about my experience. As a first-time car buyer, I was initially apprehensive about the process. However, the staff at Safford Brown, especially Eric Bukhari and Ayham Bekbashi, were extremely reasonable, kind, and helpful. They took the time to educate me about the car and the buying process, and worked with me to find a deal that was fair and reasonable for everyone involved. I am very happy with the deal they gave me on my new car and on the valuation and trade-in of my used car. I have been telling everyone what a great experience it was and how well I was taken care of. Thank you so much for being such an upstanding dealership. It was really a fantastic experience.
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October 2023 by Joseph C.
These "people" will not leave me alone. I have tried everything to get them to quit emailing me and they continue to spam me almost daily for months after I've told them I no longer need a car. I would recommend not giving them an email address if you ever want any peace.
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October 2023 by Asa H.
I want to send my thanks for the excellent service I always have received at Browns Subaru in Manassas, Meredith Eden has always been very helpful both in person and over the phone. I have since moved to southwest Florida and I have gone to the subaru dealer in Pembroke Pines with lack of service there. I also broke down in the middle of alligator alley and called Meredith and she told me what she thought was wrong with my car which was correct. I miss the Manassas shop and haven't found one down here as I now live in Port Charlotte FL. All my stars for Meredith and the Manassas dealer. Åsa Höglund
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October 2023 by Kimberly Dunnuck
I had the best experience. Gabe was our salesman he was very knowledgeable and helpful and made the process fast and efficient. James, the sales manager was right on top of things making sure everything was going as needed. Ayham in Finance made everything easy and smooth and making sure I was able to get the best interest rate. 10/10 would buy from them again.
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September 2023 by Mel Nichols
Helpful, easy to work with. Efficient. Had a great selection of cars we were interested in. Great staff. Enjoyable experience.
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September 2023 by K Wise
There are plenty of options here for those shopping for a Subaru. They’re staff is friendly and the mechanics are available for questions and help. I suggest taking your time as they do have a decent number of cars you could pick from and you will want to know what options you want. Staff can help you decide based on what is available if you have questions.
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September 2023 by John D.
Recently purchased a new Subaru in transit through Eric B. and had a great experience from start to finish. Eric was responsive and kept us updated throughout our wait. Once the car arrived Eric put no pressure on us to pick it up quickly. The buying process was quick and painless without the usual pressure to buy extended warranties, protections, or other options. Financing was easy and we were out the door in about two hours after arriving. I would definitely buy again from this dealership and would recommend them to anyone looking for a Subaru.
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August 2023 by Deanna Wert
New management, new leadership. Changes have and are being made. From a horrible experience that left me extremely hesitant, to working with the Patrick Hall, Manager, and to giving Manassas Subaru another chance, I was pleasantly surprised, relieved and walked away happy after visiting the service department last week for an oil change and having a tired replaced due to a nail. Normal wear and tear that we all deal with it, so nice to know management might just really care and is making efforts to improve the service experience. Thank you Subaru.
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July 2023 by Kimberly Siciliano
I'm here to see Meredith today. Great coffee n snacks while getting my oil change. Met her at pet expo. Had issues at tysons n will never return then met Meredith.Meredith is amazing!Had trunk issues n she got it fixed. Know I can bring my pups to see her. I will not see anyone else. Your the best Meredith!!! Big Thanks ?
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July 2023 by Aiden Wills
I was dreading buying a new car, but it was a surprisingly great experience at Safford Brown! Gabe and Patrick were super helpful and friendly, and I was happy to get a great deal on a new WRX premium. Make sure to go see Gabe when in the market for a new Subaru, he will take care of you.
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July 2023 by Allan Q
I had a disappointing experience at Sheehy so I reached out to the management team at Stafford Brown via email. Patrick the general manager and James the general sales manager both replied almost immediately and assured me that they would meet my needs. They delivered and actually surpassed my expectations and I’m a picky person. Contrary to my other experience, they very humbly and quickly put together my deal. We quickly agreed to terms so I Drove in and they delivered on everything they promised and more. Don’t waste your time elsewhere and save yourself the arrogance of other dealers. Call Patrick and James immediately! I also was fortunate enough to have sales associate Vicky walk me through all the new car details and get me to the finish line. . I couldn’t be happie with my experience! Thank you team.
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July 2023 by Frederick Ellen
I bought a used 2013 Toyota 4Runner from this dealership and it was published as being in no accidents. I missed it but the front passenger door is a different color white. It clearly was in some form of an accident. It may have been a bad dent or worse. I’ll never know unless I buy my own car fax. It’s a shame! I learned another valuable lesson on buying a used vehicle. See it in sunshine and get the car fax printed out. Other than the door being a different color white the vehicle appears to be in good shape.
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July 2023 by Tyler V
This is my second car I’ve bought from Brown, both times with Chris. Both times have been very easy going and completely stress free. The people at Brown are what make it great!
