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December 2023 by Cinnamon
THIRD time at this location and the manager is in his office, with either clients, other store managers or a friend on SPEAKER phone, with his door wide open, carrying on at the loudest volume. SO incredibly unprofessional that other coworkers and customers hear the gossip and banter. Do better.
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October 2023 by Russ Carolla
I've been banking at the Manassas branch for over 10 years for both business and personal accounts. I've always been very satisfied.
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July 2023 by Walí Saville
Useless workers, with little to no experience and horrible customer support. Just walked out after bringing a burke and herbert check to be cashed and they asked for a second proof of ID which I provided then proceeded to take 10 minutes to talk in a office room and come back to tell me they won't cash the check without calling the "signer". Then when I asked for some quarter rolls and dime rolls, I was refused coin rolls. If there was a zero star button for this bank I would have put it.
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August 2021 by Alexa Ponce De Dionicio
(Translated by Google) Personally, I have my money here since 2016 and to date everything is fine.Personally, I have nothing more to add than ✌?✌(Original)En lo personal tengo mi dinero aqui desde el 2016 y hasta la fecha todo bien.En lo personal no tengo màs que agregar que ✌?✌
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April 2021 by Nellie Avila
Helpful & fast, courteous, so far have had pleasant experiences at this bank.
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March 2021 by Johan Weiss
Poor customer service, the manager at the time of my transaction told me to certain things to be able to deposit my check and once I completed those things he changed his story and refused to do so. After changing his story he began to raise his voice and shout after I corrected him when he was attempting to change what I said.As a manager of major sales accounts and customer service I know poor customer service when I see it and this was even below my expectations for poor performance.
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March 2021 by Jonathan Weisbrod
Dishonest.That's pretty much all I can say. They are dishonest and do not take their customers seriously. They act friendly at first but when trying to resolve an issue they gave me false information and berated me for following their instructions to the letter. I have been a customer for almost a decade and they do not live up to their legacy. Because of how poorly they have begun to treat their customers I will take my business to a bank that stands behind what they say. I would recommend you do the same.
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January 2021 by Jaystaysleepy
The picked up the phone and hung up , did it even care to help me with my debit card.
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October 2020 by Jeffery Jenson
My Grandmother has been using this bank for many years and is always talking about how much she loves going in, just to see Nikole Sanchez! She says she is always so attentive and takes her time with her, and is so knowledgeable about her job and so patient! So thankful she is always able to make my grandmother smile! She says she won’t go to anyone else there. If Nikole isn’t working, she waits until she is! Definitely need more people in the world like her!
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June 2020 by The Tabidis
The picked up the phone and hung up , did it even care to help me with my debit card.
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January 2020 by Elleni Negash
Very slow took her long time to count money her name was Anjana. Very bad service. Very disappointed.
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May 2018 by Samantha S.
Quick. Easy. Friendly staff. They always offer to replace my debit card if it looks old and I'm never in there long than 5 minutes. I love banking with Burke and Herbert.
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May 2016 by Carol Porter
They.are.very.friendly.people.
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February 2016 by Seun C.
Went to the atm to get so cash and then went inside to break the change, and I was told that they need approval. So the teller went around and ask another teller and I guess the other teller said it was ok but she keep repeating herself, saying check the bill. First of all I felt descriminated and second I got the bill from their atm. This place suck and the staff are not professional.
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May 2015 by Jonathan F.
Clean atmosphere friendly hard working staff, has a cool lobby, an ATM, and a drive though.
