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June 2024 by Robin Stark-Nutter
Store was very neat. Well stocked. Friendly sales staff and very helpful.
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May 2024 by Stephen Gagliano
This review is specifically for the store in Manassas. The employees (at least the managers) are dismissive of any customer concerns. I've been a Deluth Customer for over 20 years I like their clothing so when for the very first time I had a problem with a defective pair of $80 pants I brought them in for some help. The assistant manager told me that the pants were damaged by my washing or drying at hot temperatures. I explained that I wash and dry all of our deluth clothing the same way and have never had any problem like this. In the middle of our conversation she abruptly ignored me to tell the ups driver that he was not to use the front door and use the back next time as if he was some sort of child. While I haven't had a problem like this I have seen others frustrated with the level of customer service before on other occasions while purchasing their. We were so turned off by experience that I will not shop there any more and my wife refuses to purchase any more clothing from the company itself. I recommend that the company fix the attitude problem in their only store in the area and stand by their stated guarantees as they are certainly not the cheapest clothing in town. You lost our buisness that day and perhaps more in the future.Update: within one day Of our problems and posting a review and contacting corporate.We received no less than three phone calls. Two from the corporate office and one from The store manager.. They addressed the issue And showed us some good old-fashioned customer service. The kind that seems to be lacking almost everywhere. Good on you Deluth Trading company 5 stars for this effort and thank you.
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May 2024 by Andrea Lee
No longevity at all!!! Here's a picture of the $80 pants we bought for my husband....Holes everywhere!!!!Never purchasing these again! Horrible waste of money!!°
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May 2024 by xJayFromVA
Great store. They honor online prices even adding extra discounts/promotions. I had to go in to exchange items i ordered online. The staff was super helpful in processing my exchange. I prefer online shopping for the convenience but I think I’ll stop by to do my shopping next time. Thanks
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May 2024 by Brian Naeem
My experience with Duluth Trading Co. was nothing short of abysmal. I purchased three pairs of their supposedly durable pants, banking on their "No Bull Guarantee" which allegedly promises quality and longevity. However, when I attempted to utilize this guarantee due to identical holes forming in all three pairs in the exact same spot, I was met with utter disbelief and condescension from their customer service.Firstly, I was told that these holes were merely the result of "wear and tear." Excuse me? Wear and tear to the extent of uniform holes in precisely the same location on three separate pairs of pants? It's laughable to suggest that this is standard wear for any garment.To add insult to injury, the representative had the audacity to suggest that I was wearing these pants incorrectly. Apparently, after years of successfully wearing pants, I've somehow forgotten how to properly don trousers. The sheer arrogance of this accusation is astonishing.Not only has Duluth Trading Co. failed spectacularly in delivering on their advertised promises of durability and customer satisfaction, but they've also managed to completely alienate me as a customer with their dismissive and insulting attitude. The "No Bull Guarantee" is nothing more than a hollow marketing ploy designed to deceive customers into buying subpar products.Save yourself the trouble and avoid Duluth Trading Co. like the plague. There are countless reputable clothing brands out there that actually stand behind their products and treat their customers with respect. This was a regrettable experience that I will not soon forget, and I urge others to steer clear of this company's deceptive practices and poor customer service.
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May 2024 by Chad Willette
Love this store, quality products at a reasonable price!!
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May 2024 by Randy Chriscoe
I was really happy to stumble onto the Duluth store. I han never been. I have been a Duluth customer online and from magazines before internet. The staff was very polite and helpful. Recommend a vist if you're in the area
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March 2024 by Paul D
The clothing is the most comfortable that I've ever wore. The customer service is exceptional. And the quality is second to none. I've only been wearing their stuff for about a year and a half now but I wish I had known about it 20 years ago. You guys are doing something right.
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February 2024 by Wes
Normally I only have an opportunity to shop online as there is no store near me. I never know how items will fit and don't want to have to deal with returning / exchanging things. (DTC makes it super easy tho) So during a road trip I decided to stop in store and check the place out, try on some things, etc. Place was great, clean, didn't encounter any issues and Jeff was really helpful and just an overall chill dude. I'd come back again ??
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February 2024 by Nancy Crespo
Great place to get clothes for working in the cold or going hiking.
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February 2024 by A.D. Carter IV
Quality quality quality, there's nothing more you can really say. All the clothing I've ever got from Duluth lasts forever. It's super sturdy. Feels great! That's it! I would also say the staff are really friendly and they wear what they sell so to me that makes a difference as well.
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February 2024 by William Wiseman
Good selection; knowledgable staff; good parking.
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February 2024 by Judi Johnson
Amazing clothes for real life that last for years
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February 2024 by C
This place gets more expensive every year... i have a hard time buying from them these days though their products are 2nd to none. The pants displays are kind of confusing though, I really had a hard time finding anything that wasn't relaxed fit...and their regular fit firehose flex cargo pants are 2 different styles here so I couldn't even find what I was looking for...back to the website i guess.
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February 2024 by Dana Gregory
Duluth has quality items and excellent customer service. You actually get a human and a very speedy response. Such a rarity these days and it is much appreciated ?
