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February 2024 by Christie Cain
A few weeks ago I had to visit Manassas for a funeral. I was responsible for having the funeral programs printed and folded but had just lost my grandmother and had no idea what I was doing. The entire staff, but particularly the manager on duty, worked their tails off to help me. They even brought me tissues and comforted me when I couldn’t contain my emotion. There were other customers present and the staff still attended to them and called them by name. They treated me and my family like we were family and I couldn’t have shared my grandmothers story without them. Supreme customer service, all around a fantastic group of people to work with.
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January 2024 by M
I always visit this place, Really professional and welcoming. Tabitha in particular is passionate about her work. She moved my box to my car without asking, as I had a neck tightness and spasms. Such a friendly environment.
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January 2024 by Jennifer Skiles
I use this place regularly for work shipping. Always a quick and professional job. But with a friendly smile and often a great story from the day's events. Don't mind dropping by at all.
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December 2023 by Nola
Dropped off items here and have things held at this location a couple of times, but never did a review so this is based on many visits to the store.My experience has always been very good, and today was over the top outstanding. Shout out to Tabitha who truly provided excellent customer service shipping oddly packaged items.Sorry for all the people who they have different experience otherwise.
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December 2023 by Lisa Tran
First time mailing a package through FedEx. Kevin who helped me was very kind and patient. He didn’t rush me or got annoyed when I didn’t have all my stuff ready to go. Instead he multi-tasked and was very quick and helpful on get things packed up and mailed out for me. Other staff there are also very welcoming and positive. Thanks Kevin for your caring and friendly service towards me.
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December 2023 by Kate Saylor
Kevin (I think his name was Kevin?) was just great! The print job went very smoothly and quickly (which was especially great since I was coming in so late in the day without any warning!) and Kevin even hole-punched the documents for me. He worked with me on the right shipping option for me, and we got the package out the door in time. Thank you so much to this lovely staff for always being positive, responsive, and helpful.
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October 2023 by Abdul-Rab Qureshi
Do not go to this location! They have absolutely incompetent staff. I went to have my computer shipped to a location overnight AM delivery and then have it shipped back to me overnight (Saturday delivery). The lady who was helping me created both labels and gave me the tracking numbers. First delivery went fine. When I saw tracking on the return, it showed 2 day. I went back to the office and explained that they placed 2 day return label in the box instead of overnight. They couldn't comprehend the mistake made and said to talk to the manager who will come in the next day.FedEx has no solution on a package that's in transit (can't change labels while in transit) with wrong label provided by their employee.DO NOT USE THIS COMPANY! VERY INCOMPETENT!
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December 2022 by Iain B.
I had a giant box with a prepaid FedEx Ground shipping label to drop off. I called an hour prior to dropping it off to make sure they'd take it. When I spoke to the gentleman on the phone I told him that the box was originally sealed with carton staples but I didn't have any (who does?) to re-seal it and would have to use shipping tape. I asked if they had carton staples and he said they didn't. I asked if they had the plastic shipping strapping and he said they did. I asked how much it would be and he said they'd just throw a couple on the box. Great! I verified what time they closed and said I'd be over to drop it off. I got there an hour later, borrowed a dolly to get the box in and when I spoke to the manager he acted like he had no idea what I was talking about with the plastic straps and they didn't have them. There were only 3 employees there, two men and a woman. I'm pretty sure the person I spoke to on the phone was the manager. If it wasn't, the other guy was helping another customer and he didn't interject or say anything. So it was either that guy or the manager I was talking to- who had just out right lied to me on the phone just an hour earlier. I just don't understand the point in lying to a customer on the phone. Why? What do you gain from that? Be better.
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October 2022 by The Watchman
They were close, open, and able to ship the package we needed to send. They were kind, professional, and helpful too.
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August 2022 by anna carswell
I visit this particular Fedex at least 3-5 times a month. I often deal with Allie and Tabatha and they are fantastic. Very helpful and knowledgeable.
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January 2022 by Whitney
I have been here a few times and always have a great experience. Staff is very friendly and helpful
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October 2021 by Kimberly P.
It's exactly what you expect. Clean, stocked, good location in a strip mall with tons of places you need every day, and ample free parking.
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September 2021 by Blue Night
Allieu is very condescending and lazy. He is unhelpful and rude, doesn't seem like he wants to do his job and tries to do as little as possible. Whenever I come in or family members of mine go in, they are never greeted by either Allieu or Tabby who is also very biased and rude to customers she doesn't have an outside relationship with. There is also another man that works there that is hostile and unfriendly. Just an all around hostile and cold environment to be in, I'd avoid this location at all costs. Awful customer service.
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July 2021 by Immanuel Giftson
Tabitha who works here is the best. She provides me with the best customer service every time I walk into this store. Thank you very much Tabitha?
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July 2021 by S T.
Buyer Beware!!!!!!!! If you could give 0 stars I would! Horrible management! The staff that work there are not trained properly. My shipment was delivered late which was supposed to be an overnight shipment. I'm not certain where my package is. To add fuel to the fire, the manager Mike stated that ground shipping can't be an overnight shipment...my receipt shows an overnight shipment for the next day. Very clueless management and staff. Last alert: Mike stated once your package leaves his store, there's nothing he can do! Drive a block further to the UPS Store. This FedEx store is pathetic! P.S. FedEx is also challenged with a customer refund. There 800 number is a mess and you will be looped into horrible nonstandard processes to find yourself at square one. Still no refund after the craziness of dealing with FedEx which started with these inexperienced folks at FedEx on Liberia Avenue, Manassas VA! Stay away from this place!!!
