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February 2024 by Michael Cohen
Hertz at Manassas Airport has truly set a standard for outstanding service, and I am delighted to share my positive experiences, particularly with the exceptional assistance provided by Stephen. In my numerous interactions with him, Stephen has consistently demonstrated a level of professionalism and attentiveness that goes beyond the ordinary.From the moment I stepped into Hertz, Stephen's warm and friendly demeanor immediately put me at ease. His extensive knowledge of the rental process and the available vehicle options was evident, making the entire experience seamless. Whether it was clarifying rental terms, explaining features of different cars, or providing useful tips for the road ahead, Stephen has been a valuable asset.One of the standout aspects of Hertz Manassas Airport is the efficiency and organization of its rental process. Stephen's expertise contributes significantly to this, ensuring that each customer receives prompt and personalized attention. I've never encountered any delays or hiccups in the rental process, which speaks volumes about the professionalism and dedication of the staff at this location.
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December 2023 by Ricky Grant
Hertz provides a good service that is very close to my residence which makes it very convenient. Hertz service team members provided a great experience and I am sure I will be using them in the future for any car rental needs, thanks.
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December 2023 by Kathy Hartman
This location has horrible customer service, the manager Stephen was not helpful at all. Being the branch manager he had aa horrible attitude the minute we walked thru that door. Upon making reservation we show up and no one was there. If i could give negative stars I would.
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October 2023 by Drea DeHuete
I left my dead apple watch in a rental almost over three weeks ago. I travel a lot for work and it was saying it was last seen at my home in Florida. I wasn't sure where I left it, so I never called Hertz. Somebody finally turned it on and it pingged VA, which is how I knew I had left it in a rental car in VA. I called and spent 20 minutes on the phone with Abrianna while she looked up the exact vehicle I had and called the current rentee's. She located my watch, and called me back several hours later to let me know she had retrieved my watch and needed my mailing location. I have never had better customer service, especially with an expensive lost item. When you get a "i'll call you with what we find," there is very rarely a call back regardless of the news. I am very thankful for her customer service.Beyond that, I needed to drop my car off here when it was not the original intended drop off location, they welcomed me and changed the reservation with swiftness and convenience.Thank you !!!!
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March 2023 by Michelle Campero
The gentleman behind the counter was awesome to work with. I came in just before closing only minutes after making my reservation as I got stranded. He still helped me out and even though he was short on the cars they had available, he made sure to get me in a great car and on my way. He was super helpful in answering my questions.This was a much better experience than I had trying to rent from other locations.
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December 2022 by Ryan McCain
Taniya and Steven were super professional and helpful.
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November 2022 by LAURA LEE Wetzel
Second time renting from this location with no one available to open the door! Customer service is awful. Unkind, snappy employees.
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January 2022 by Steve Swanberg
Horrible ExperienceI made a compact car reservation 10 days in advance for a 1 week rental to travel from Manassas, VA to California, one-way. I got a family member to take off work for awhile to take me to the Hertz facility in Manassas, VA on the morning of the pickup 1 hour early. I asked the two ladies working at the desk if I was too early, they said no, but we have no cars. They confirmed I had a car reservation for a 10am pickup, then said there is practically zero chance of having a car by noon or even today. They suggested I try a larger airport, they might have some cars to rent, Manassas they said, is #4 on the list for cars. I asked if they could call one of their associate Hertz facilities to confirm a car so I don't have to travel many, many miles to see if there are cars available. They said no, they don't have phone numbers of the other agencies. Very bad. I went back to my car totally frustrated together with my wife and granddaughter that were ready and packed for the trip, with no idea what to do next. I looked up Hertz Dulles Airport, called the number several times, no answer. I then drove 1 hr to Dulles during rush hour traffic. Talked to the staff there, told them my story, gave them my reservation number, they didn't care because it was for another location. Long story short, they reluctantly found me a car for the one-way trip, but was a full size ($$$), and since I was essentially a same-day walk-in, price was higher than with a reservation. I ended up paying 2 1/2 times my original price, but did manage to desperately rent a car and save forfeiting my paid reservations at a tour attraction and motel. I don't know if this lack of customer service is due to the pandemic or they're just overloaded, but Hertz will be last on my list for the next rental.
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October 2021 by N W
This is a great location! Our car was ready for us when we arrived and the people there are super nice. Sierra gave me a ride home after the shop had closed when I returned my car! Thanks for the great service and the great car!!
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October 2021 by Beverly Duran
Don't do business with them! They are so unprofessional, made us wait hours and never showed up for our reservation. We made a reservation for 2pm for the same day and I received a confirmation email and text. When we arrived the place was locked the assistants had all stepped away. We waited and then called and the lady that picked up was extremely rude and wanted to get us off the line ASAP and said she probably won't have a car for us when she's back. We asked when she would be back and she said maybe close of business. We left without the car we had reserved after a long wait where she didn't show up. Another hertz employee showed up and hurriedly told us he couldn't help us but the lady we had spoken to online would be back in a minute after waiting much longer than that we left and ended up being helped at budget
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September 2021 by Beverly D.
Don't do business with them! They are so unprofessional, made us wait hours and never showed up for our reservation. We made a reservation for 2pm for the same day and I received a confirmation email and text. When we arrived early the place was locked - the assistants had all stepped away. We waited and then called and the lady that picked up was extremely rude and wanted to get us off the line ASAP and said she probably won't have a car for us when she's back. We asked when she would be back and she said maybe close of business. We left without the car we had reserved after a long wait where she didn't show up. Another hertz employee showed up and hurriedly told us he couldn't help us but the lady we had spoken to online would be back in a minute after waiting much longer than that we left and ended up being helped at budget.
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September 2021 by Lexy Grillos
I rented a car from here a couple weeks ago and had an amazing experience! Lacy helped me out and made sure I got the car I needed and she was nice, helpful, and definitely went the extra mile to make sure I got what I needed! Will definitely be using them going forward!
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September 2021 by RMF Bass
Very Bad customer service came to rent a vehicle and the receptionist with a bad attitude told me that she’s about to close and the process will take longer and to come back next day even that I explained that it was an emergency but she did not Care so do not use this location at all. It was an emergency can you be more human and help a customer I’m very sure the process will take no more than 15 minutes I done it before but I guess employee comes first than customer.
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September 2021 by John Scott
Hertz at Manassas regional airport is great . The young lady that helped me was a delight ..
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September 2021 by Bob Mote
GREAT customer service.... The Woman there went above n beyond to help me?
