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November 2023 by Temeka Berry
I came in looking for 2 new mattresses. Zarina was very helpful and knowledgeable. I looked at multiple mattresses and she remained professional and patient throughout my shopping and she answered all of my questions. She also beat out her competition by a long shot! I would recommend visiting these guys for sure!
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November 2023 by Esther Caesar
Zarina the Store Manager manager was very helpful and professional. Great experience!
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November 2023 by Nessy
Excellent experience, the sales person was experienced and helped us explore the inventory with no pressure, we bought from Mattress Warehouse many years ago and now came back and had another great experience. Highly recommended.
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November 2023 by Nettie Riley
Don is a talker, but was kind a helpful. He insured I got what I wanted and worked with all my idiosyncrasies. Thanks
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November 2023 by Fernanda Sanches
Zarina was excellent, explained all show all the options very patient. Good lucky on the management.
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November 2023 by Lauren Kadlick
Had the absolutely best experience getting our 1st tempur-pedic bes set. Our sales associate Jason was extremely knowledgeable. He made us feel comfortable and answered all of our questions. He helped us stay within our budget and was able to schedule delivery within a few days. We can't wait to get our new set! Thank you, Jason!
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September 2023 by Gregory Thomas
Just got a new Mattress at Mattress Warehouse on Liberia Ave and Don was great. Very knowledgeable and helpful and even got me a bigger discount. Highly recommend this store and especially Don.
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September 2023 by Joye McIntire
I had a great experience with purchasing a mattress set at the Signal Hill store. Jason was helpful, efficient, and very pleasant. From purchase to delivery, everything was professional, fast, and exactly what I was looking for. Even when I called customer service to request the old mattress be removed, I got through and spoke to someone promptly who helped me. I will purchase from them again.
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June 2023 by Henok Asfaw
Ali was amazing. I got what I needed in under 10 minutes. Best service ever!!
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June 2023 by David McGettigan
We had an outstanding experience selecting our new mattress set. Our salesperson, Jason was extremely knowledgeable and helpful. We especially enjoyed his energy and enthusiasm toward assisting us in finding the just the right mattress for us. The selection technology was unique and helpful as well.
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May 2023 by Sara Carlson
Don was very helpful and informative. We are very pleased with our experience and we excited for our new mattress!
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May 2023 by Grace H
Don was great for my Grandmother who has lots of health issues. He was patient and kind and worked with us and helped her find the matress that worked best for her.
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April 2023 by Dr. White
Ali was awesome! Great service and extremely informative and helpful.
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April 2023 by Anita Zachariah
Jason was awesome, very knowledgeable. Gave us a great discount!
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March 2023 by Regina B. Doing Things
Update: The original rating was 1 star, now 3 stars. I called the district manager a few times and left VMs, never got a response. I called the store where I bought the mattress from on Liberia. Finally got a hold of someone who helped me. They rescheduled my mattress delivery for the next day. Got it just in time for my father in law to have a place to sleep while he stayed with us. The folks at the store were apologetic and said they wanted to make things right. That’s good customer service. Things go wrong, I get it, but not delivering a product that a customer paid for is fraud. Not making an attempt to reschedule a delivery and giving the customer the run around is fraud. Mattress warehouse needs to focus on training employees better on systems and customer service. From the district manager to the warehouse to the store front. Happy I got my mattress, but I’m never shopping with them again.Original post:I went in last week on Saturday and bought a mattress during the Presidents’ Day sale. Everything seemed good. The sales associate Jason was real nice. I bought a mattress and scheduled for it to be delivered on Friday. Jason said he could have it delivered on Tuesday. I said Tuesday was no good, no one would be there to accept the delivery. I will be home on Friday. Cool no worries. My father in law is staying the weekend with us and I need the mattress by Friday.Monday night I get an automated phone call saying my mattress will be delivered on Tuesday. I called the number back and left a voicemail explaining the situation and saying I had scheduled delivery on Friday. Tuesday morning I get a phone call from the delivery warehouse confirming the delivery of the mattress on Tuesday. I told the woman no, there was a mistake and I had scheduled the delivery for Friday. She says cool, no problem I will fix that. 9am rolls around and my ring device is blowing up with the delivery people trying to drop off the mattress. Ugh, okay. I called a neighbor to see if they could accept the delivery, but the truck already left. I call the warehouse back. No one answers and I left a message.Thursday night comes around. No pre delivery phone call. Now it’s Friday morning. I call the warehouse back. Lady on the phone says that the delivery was scheduled for Tuesday. Since no one was there, they sent the mattress back to the distributor. Earliest I could get it is Monday…. I said this is crazy and really poor communication. She gave me the number to the district manager. I called the number and the phone is off. I left a message. Haven’t heard back yet. Now my father in law is going to have to sleep on the couch.So far no apologies, no “we’ll make this right”, no accountability. No urgency to get me the product that I paid for. I keep calling and trying to correct the miscommunication, but I’m being ignored.I’m ready to demand a refund and buy a mattress from somewhere else.
