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January 2024 by Sara Quinn
My husband and I had a great experience with Miller Toyota. We worked with Rafael, Wes, and Jose who were all very personable and professional. They made the process very easy and quick. Thank you!
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January 2024 by Charlene Laguna
WE JUST GOT OUR CAR with ease! YEY! We highly recommend Sales Consultant Mr. Sam Lee ⭐️⭐️⭐️⭐️⭐️of Toyota Miller Manassas if you're looking into getting/leasing a car. We were certainly impressed with the professionalism. Very thorough and takes time to explain. Outstanding ! Thanks!
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January 2024 by Abn Sapper
I just wanted to come on here and thank Oscar for his incredible customer service helping my wife this week! She had a conflict with getting tires put on in time to go see her mother in PA. Oscar took the time to get things set up and also provide transportation for my wife in order to go see her Mom. I really appreciate it!
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November 2023 by John W.
We have purchased 2 vehicles from Miller Toyota and were pleased with each transaction. I was using their service for my maintenance of my car, but, after they did my last oil change, I will never EVER let them touch my car again. I don't drive this car much, so when I last went to drive it, there was puddle of oil on my garage floor. A local garage looked at the leak for me and discovered that, at my last oil change, the oil drain plug was cross-threaded so bad that it stripped the threads on the oil pan and drain plug to the point that the oil pan was unfixable and had to be replaced. I truly find this very pathetic to the point that i will not be doing business with this dealership again.
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October 2023 by Gabriel Williams
Miller Toyota is a great dealership. But I would personally like to shout out Mark, the Service Manager. Buying from this dealership alone is worth it to experience the service you receive from him and his staff. He is a customer oriented stand up guy and helped me out with some issues I had on my vehicle and takes pride in what he does. It is hard to find that these days and when you deal with him he makes it feel like a family business not like you are a number bringing in “just” another car. I can not stress enough the value he is to the dealership and to customers. I would come back to purchase another vehicle just to deal with Mark. Thanks again Mark!
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October 2023 by Robert Argus
Based upon Shepard's response to my post of them selling my information and his response of accepting my offer of never to do business with Miller Toyota again, it clearly indicates their attitude toward their customers. I checked with my insurance company, my credit union. Both of these businesses stated that they do NOT sell their customers names, that leaves the obvious choice. A previous email to Miller by me and the employees response stated that Miller has an in house marketing. So, that is where the selling of customers information originates. Caveat Emptor
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October 2023 by Mat L.
Out of state buyers beware!! They will not sell to you and waste your time, energy and money . Pass Pass Pass!!!
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September 2023 by Tyler Stapleton
I love this place! They go above and beyond to ensure you’re taken care of with all you automotive needs. They’re accommodating, reliable, and don’t try to rob your wallet. 10/10
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September 2023 by K Wise
The dealership is a standard layout for this brand. However, they have very few options for vehicles being sold. They do a lot of maintenance, and that keeps them busy. They have a friendly staff who will help where they can, and you should have no issues with getting problems solved. Just don’t be surprised by the small inventory of vehicles.
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September 2023 by Nadir
Honestly, I didn’t want to leave such a review but Jeff Nanfelt’s bad behavior made me to do so. My car had a recall and I could not drive it due to stiffness of brakes caused by the recall so I got that towed to Miller Toyota located at Sudley road. Oscar called me later that day and said that he has received my car and he would take care of that and told me that I was eligible for a rental car because we didn’t know how long it would take to get that fixed so when I went to Miller dealership to get a rental car the next day, I met Jeff the service manager and he told me that I had to pay $42 per day for a rental car but I told him that it wasn’t my fault it was a defect that should be taken care of by Toyota according to U.S. National Traffic and Motor Vehicle Safety Act and why would I pay for a rental car but Jeff said that he wouldn’t get paid by Toyota for a rental car and the customer had to pay for that. He was making up his own policies and kept telling me in a rude manner that I had to pay for that so I got tired of him and got the rental car and paid for that because I had to go to work. Anyway, anything that costs you due to a recall is something that the company should be responsible for that not customers because that is not customer’s fault and being mistreated by an angry and low tempered service manager like Jeff is not a good experience.
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August 2023 by Sheila Wright
I have been serviced by this dealership since 2006, and they have always been excellent in whatever I needed! I especially want to give a shoutout to the service writer Cecil, he is the BEST! I truly appreciate how he cares and assist his customers so attentively with professionalism and kindness, happily with a genuine smile Thank you so much Cecil-may God bless you.
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July 2023 by Alysia Coleman
Dreadful Toyota Dealership - A Nightmare ExperienceI recently had the misfortune of dealing with an utterly terrible Toyota dealership that left me frustrated and deeply disappointed. My experience with them was nothing short of a nightmare, and I feel compelled to warn others about their abysmal service.First and foremost, after purchasing an extended warranty with the promise of comprehensive coverage, including bumper-to-bumper and interior protection for 100,000 miles, I was appalled when they flat-out denied any claims. The dealership failed to honor the very warranty they had guaranteed, leaving me to bear the burden of unexpected expenses. It was a clear case of deceptive practices and false promises.To make matters worse, the entire operation seemed to be a tangled mess of third-party involvement. From making an appointment to the individuals responsible for driving my vehicle, everything was outsourced. This convoluted arrangement resulted in a never-ending cycle of confusion and finger-pointing when it came to addressing issues or seeking assistance. It was nearly impossible to determine whose responsibility it was to resolve the problems at hand.Adding insult to injury, the lack of communication between Toyota dealerships was astonishing. One would assume that being part of the same brand, there would be some level of coordination and collaboration. However, that was far from the reality I experienced. Each dealership seemed to operate independently, with no regard for the customers' convenience or the efficiency of their service.In conclusion, I cannot emphasize enough how deeply dissatisfied I am with this Toyota dealership. Their refusal to honor their own warranty, the reliance on third-party entities, and the lack of inter-dealership communication created a nightmarish ordeal. I strongly advise potential customers to steer clear of this establishment and seek out a more reputable dealership for their automotive needs.
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July 2023 by Faiad Shaban
I purchased a brand new RAV4 in 2016 and purchase the full interior additional warranty. Up until this point, we've had a great experience with Toyota and have owned over eight Toyota's and my lifetime and currently own five different Toyotas. On our latest trip to this location, we are greatly disappointed in the customer service and just general knowledge of everyone we encountered. Everything seems to be hired out to a third party and none of the department stalk to each other. Although we paid for 100, 000 mile interior warranty at 50,000, they're saying they don't cover peeling of any of the critical components. This is not what we were told when we purchased the vehicle. Additionally, none of the Toyota dealerships computers connect to each other so if you go to one Toyota dealership you will have a very hard time when you attempt to go to another one. This does not make for a good customer experience and due to the other lack of computer systems communicating It is completely up to the owner to maintain all records which truly defeats the purpose of taking it to a dealer if the dealers computer systems can't speak to each other. Additionally, the parts department was not interested in reaching out to the other dealer on our behalf, but instead would rather we reach back out and go to the other dealer for servicing.. So if you're in the military or travel frequently in and out of the area. You will more than likely have an issue with Toyota's maintenance and repair department. Up until this point we have had an amazing experience and have been lifelong Toyota customers. Very sad to see this happen and even the preliminary quote we were given to replace a steering wheel which is a less than 2-hour operation which is over $1,000. It's very disingenuine to have customers set up appointments. Take time off work to come to your location. Drop off the vehicle only to be told that you have no idea what they're dropping it off for. Have no way of checking or validating and really were just trying to get them in the door. Extremely poor customer service, this would never happen at BMW Tesla or Mazda as all of their locations dealers are interconnected.
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July 2023 by Nouman Arif
I used to go to Pohanka Acura and I never had problems walking in and their service hours were great. Since buying my wife a Toyota, I came here twice and got turned away first due their service hours being only until 5, which they don’t make clear on their page, and then again today, they said they were all booked and I had to create an appointment for yet another day, they didn’t even look busy!
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May 2023 by lizzette munoz
Every single time we go to get service atthe Miller Toyota in Manassas everybody is so professional. They tell us whatever they need to do to the car and how long do we need to wait. We usually stay until they are done it's never terribly late.So we are very happy with the work and with the service that we get.I will definitely recommend them.