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February 2024 by Eric Spanbauer
Sarah Henderson here is the best! She not only excels in her professional capacity but also stands out for her exceptional kindness. Her warm approach towards clients creates a welcoming atmosphere, making every interaction a positive experience. Sarah's combination of financial expertise and genuine care for customers sets her apart, making her an exemplary worker here. I wholeheartedly appreciate her kindness, which contributes to the overall excellence of M&T Bank's customer service.
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August 2023 by Shannon Brown
People are nice. Sarah helped me with some issues and even followed up once everything was sorted. Turned a bad day into a great one. Will definitely be returning here for future accounts and loans
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August 2023 by Brett E
Great customer service! Sarah H. was very professional!
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November 2022 by Nathan Brown
There were four customers in line and one teller providing service. 3 relationship bankers and a manager all sitting in their offices doing absolutely nothing.Don't waste your time here.
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August 2022 by Captain National Express
It's one of the best service in the public community, in the normal sense of regular event this is. Welcome to the show, this is the host, and here's the great details.M&T Is one of the best popular banks in the regular financial market which brings the important enterprise. They do pretty good on their service. (Review) As a first there I did take a visit to their area, they welcome me and one lady ask me what can I help you with ? Customer Service I answer. (M&T Associate) okay it will be on the next hour. I'm like alright. 1 hour 40 minutes later I return there and she guide me to the assistant staff who can help me. The one who help customers to create account is Ms. Doris Ventura it was cool, she had a confident time in the moment. Yes, she very helpful on the basis terms. [Notice] Sometimes there can be available to help customers out in creating account, most of the times they can't because due to booking appointments for service. If you, he, she, they, want a service where they cam help immediately without delay or inconvenience, than take it somewhere else for a different location. That's the recommendation for this.
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April 2022 by Hisham Elomari
This is very bad bank never get any commercial loan they don’t know what they are doing not just the branch but the whole bank depends on one person she is not answering her calls and no one else knows anything they are only good for deposit account I will never deal with them again three days coming to the bank with no answer
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April 2022 by luis amaya
They have to fix the acess to the ATM sometimes the door will not open after swiping card .
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September 2021 by Kathy Brooks
Great & helpful staff.
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May 2021 by Susana Roteia
Really bad experience with the new manager I wish I could have the previous manager back.
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March 2021 by Matthew Hyde
Tried to open a checking account with a promo mailer in my wife’s name. They told me to bring her in to do the promo. Waste of time, got a TD checking account and they gave me the same offer.
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October 2020 by Melissa T
Awful customer service. I would recommend banking somewhere else. This bank doesn't honor its promotions and then uses excuses to not help make the situation right in good faith. They'll do anything to get you to open an account and then provide you with no follow-up support. Oh, and there's a high turnover rate. The banking rep who opened my account left two months after I opened the account almost a year ago. Also, what's very disturbing is the current manager won't call you back if you have an issue and then gives you misinformation. The rep who answers the phone will say " he's in a meeting" or some made up excuse so this manager doesn't have to do his job.This bank doesn't realize that customers do know when managers and reps are not telling the truth about " there's nothing we can do." Sure you can - it is a matter of doing it, if you want the business long-term. And, its reportable to the FDIC or BBB. Do yourself a favor and bank somewhere else.
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July 2020 by Fishing with Kyle
Horrible customer service, currently waiting while one person is in the lobby and there’s two clerks not even trying to communicate and tell me what is going on or how long just sitting at her desk on her computer and they wonder why I wanna close my account because this bank isn’t professional
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October 2019 by mark pluska
I would give them -5 if I could. No one knows anything, if they do they won't volunteer information, youbhave to ask specifically to what to want. This is my second bad experience in my first two visits.
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February 2019 by Rich
The people are very friendly however the bank establishment itself is the absolute worst bank I have ever used.
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December 2018 by Tommy P.
Not at all helpful. I called on Saturday morning at 9am asking what documentation I needed to bring to cash a check made out to my small home-based business. I informed them that I didn't have an account there but that the client payment was drawn on an M&T bank account. The first lady tried to "persaude" me to use my own bank account as they charged 2%. I told her that was OK. She put me on hold as she had to "help another customer". After a minute or two this other woman appeared asking how she could help me. I told her I was waiting for an answer to my check cashing documentation question. She said "Oh you are the person who wants to cash a business check." . . . which annoyed me as she knew exactly who I was . . . why pretend she didn't know? Who has time to waste on that silliness? So she said that business checking was "very strict" . . . which I responded to by saying that is why I was calling ahead of time. She said said if it was a personal check they would cash it no problem but since it was a business it was a different matter. I said, "So you won't cash it?" She said no. I told her that made absolutely no sense. And of course it doesn't. According to the Commonwealth of Virginia there are no state or federal government laws that dictate this policy--it is the bank's policy. Anyone in the world can go here and enter the business name on the check and see my name and home address as owner/location, verifiable with my state gov issued driver's license (including picture) that I own the company of one. Given the opportunity I plan to complain to my clients about what an inept unhelpful bank they use
