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February 2024 by M. M.
Look, we love NFCU but we have not had good experiences at this branch. Story short - they made my wife wait for almost an hr just to tell her to scan documents and wait as the "right people" weren't in. We went there because the original guidance was to "go to the branch for the expedited experience". This was quite frustrating.
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January 2024 by JP Love (HRH Wildflower)
NFCU is the champion of credit unions. Always helpful, and they can replace a lost or stolen debit card in the branch in about 3 minutes.
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October 2023 by Robert E Bates
The very large dark man on the far left was very very rude when I deposited my check. He told me it was fake when it wasn't. No one should be so rude and prejudge people for the way they look!
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July 2023 by Shedric Owens
Multiple times I've tried to deposit and this ATM didn't work. Plus they don't have $2 bills. I literally get them from every navy Federal weekly,except here. Decent location but that's about it.
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April 2023 by David Maloney
I've experienced nothing but professional, polite NFCU employees here. Occasionally the wait time has been moderate. Overall I am very thankful this branch exists.
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August 2022 by Mr James
This branch is awful. The customer service is very poor and wait times are unacceptable. Michelle was talking to another customer while assisting me which I found very unprofessional. Next, the CSR who opened my account, didn’t even get her name because she didn’t introduce herself, opened my account with the wrong name, she had a real lack for attention to detail. The application I filled out clearly stated the name, instead she assumed the name based on my other accounts. I didn’t find out until I called customer service because she didn’t provide any summary account documentation after opening my account, which is a first.Ive never had such a poor experience with Navy Federal in the 20+ years of membership. My advice.... visit another branch.
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June 2022 by Slim C
Tara is an Incredible Navy Federal Rep!Period.
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April 2022 by cmonroe_business
Go see Zack he is the absolute best hands-down
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July 2021 by Raymond W.
Came into today to deposit a check which had gotten wet. I he young man behind the counter was extremely helpful in drying the check for me in order to feed it though the machine that checks for authenticity, etc. He truly went above and beyond. Service here is top notch always. I didn't get his name but on 8 July 2021 at approximately 16:15 he was at the counter nearest the front entrance!
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May 2021 by ALEXANDER HENDRICKS
I am a Military Vet and have been a memberof Navy federal credit union for several yearsnow and they have been a rewarding bankfor my financial services.
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April 2021 by Eric Smith
Going to this branch during covid-19 is like dealing with the TSA they're so extra about it. I'm surprised they don't make everyone take their shoes off too.
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October 2020 by Michelle Przybilla
Cesar helped me with a bankers check today and was so patient and kind! Excellent service, and much appreciated!
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July 2020 by Alexander Link
I usually have a great experience at Navy Fed but this location is the exception. I understand that theirs problems going around but that doesn't have to stop you from having good customer service.
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June 2020 by Rick A
Always looong lines. Came in one day for a cashier's check. Woman at the front desk greeted me, asked my needs, took one look behind her at the line, and decided to walk to the back and arrive 5 minutes later with my check. Fantastic luck!
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January 2020 by Shaad Watkins
Great customer service! My personal banker and the front desk receptionist are excellent!!!
