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March 2023 by Jessica Norris
Seriously the best!! I spent 3 weeks searching for a replica diverter valve for my shower. 2 plumbing supply stores, lowes, Home Depot, and ace hardware. I was recommended this store and went today. He spent about 30 minutes or more searching through catalogs for a replica. Turns out my diverter is using two different brands together. We couldn't find a replica so he gave me some washers to try and said if they don't work he could send my valve out of state for me to get it checked out. The washers ended up working!!! Seriously 3 weeks of pain searching for this and I can finally use my shower lol. Amazing company!
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December 2022 by Albert Hanneman
Extremely knowledgeable and very helpful! I brought a part I needed to replace and they knew what I needed and had it in stock. They also helped me find a connected part that turned out to be hard to find and that they didn’t have. Highly recommended!
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November 2022 by Randy Bennett
I have been in business for over 38 years and I knew about Parts Unlimited years ago but never took advantage until recently and found that Clay in parts was the friendliest and knowledgeable person to help me get the right stuff. He UPS'd everything on each occasion and I couldn't be happier with my on the phone dealings. THANK YOU!
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August 2022 by Steve Smallwood
I was greeted at the parts counter by a very man. As soon as I pulled the old part out he knew immediately what I needed. He went to the back to get the new part. It was a diverter part for a tub/shower. The company has been out of business for 20 years. Parts unlimited had the part. Saved me a lot of time and my customer alot of money. I'll be back.
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October 2021 by James Thomas
Always good experience friendly and knowledgable
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July 2021 by Joanne Johnston
Extremely knowledgeable, experienced, kind, friendly, informative, top notch service rare to find such knowledgeable people anymore. They even had a replacement part in stock for a 10yr old faucet!!!!
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October 2020 by G B
Great place if you need not only parts but good help to find what you need. In this store you will get personal attention and help to find what you need and get it ordered or they will help to find it either in other store or at manufacturer. They don't mind spent time and make you happy.I check it few times over last couple years.
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June 2020 by Meredith Hinkey
I see from other reviews that I am not the only one that got over and above service from this company (Clay specifically). I needed a part for my kitchen faucet. When I called, he told me to send pictures to save myself the trip. We didn't know that kind of faucet, so he had to search through pictures to find what kind it was. He was unable to order the part because it's a faucet made only for one of the big home improvement stores, but sent me all the info I needed in order to find it. Very impressed!! Thank you!
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July 2019 by Lorne E.
We live in a 109 year old home and all of the plumbing work and fixtures are discontinued. I called and spoke with Clay who was SUPER helpful. He took photos of what I had sent via email and found where I could get replacement parts. This was for a shower handle and trim. He gave me the part numbers, price, etc and told me it would cheaper to buy it from the web. This guy rocks! If I ever need to buy plumbing supplies again, I will go to his shop and be happy to spend my money with someone who really cares.
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May 2019 by Melissa Cabitt
Very friendly & helpful!
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April 2019 by Jacqui Mason
A great place to get the right parts to fix that faucet! The counter staff are very knowledgeable!
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January 2019 by Dawn Shiley
Leaetta was my hero today. I had a question and was looking for a faucet. She helped me understand how to measure and then find better options than I thought I had. Because of her, my bathroom remodel continues!
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October 2018 by sorin nastea
Much appreciate their customer service! I contacted them for a part for my kitchen faucet. Clay spent a lot of time researching based on the pictures I sent. He identified the part, did not find it through their providers but nevertheless found it on Amazon, and he sent me the information for me to order it directly. Much appreciated!
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October 2018 by Carl Hays
Went to many (6 to be exact) plumbing supply stores for an unusual adapter. After 15 minutes, only PU could find the part I needed, printed out the listing from Amazon so I could one-click order it, and did not charge me anything for the assistance. Good service and good result! Thanks!
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October 2018 by Santiago Garcia
Extremely good service. I walked in this store after miserably failing to find some replacement stems for my claw foot bathtub at several places. The gentleman at the front counter took the parts and started measuring and looking in catalogs as well as his computer, it took him around 30 continuous minutes to finally find the right part, he was very careful to make sure it was in deed the right one since there were several that looked similar. Guess what, we ordered them, the parts came in and they fitted in my claw foot like Cinderella's sandle, perfect. What amazes me is the level of patience and dedication this man had looking for these parts. I will definitely go back for all my plumbing needs.
