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July 2024 by Joe
We learned not to take our MS here and let Kat groom her. So disappointing from the lack of skill and attention to detail. Our 2 year old MS named Skye is a trained and well behaved K9. We took her to the Sudley Petsmart location because the person we like at the Sowder Village Petsmart location wasn’t available.
Kat was very nice to meet and talk to in person but clearly lacks the skills to groom.
We asked to have her groomed with a #10 all over for her summer groom. When my wife picked her up from the groomer and brought her home she looked ragged from the grooming.
I re-bathed her as I do weekly and after being at the groomers due to my pet allergies from the other dogs/cats.
After her bath and I got to really look at her it was clear this was a bad grooming.
From the clipper streaks along her back, ears were not groomed, there’s still a lot of hair in her ears, random tufts of hair not groomed all over her body, and areas she was groomed too close.
We’re very disappointed for spending $96 and getting this as our grooming for Skye.
We will not bring her back to this location again.
Yasmine at the Sowder Village location is an amazing groomer. We will have to take her there this weekend to fix Skye’s grooming.
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June 2024 by Craig Batts
Beware
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June 2024 by Dustin Potter
Generally pretty good here.
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April 2024 by Colo Estrada-Silva
The whole staff has been very nice and helpful
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April 2024 by Kevin Kovack
Grooming service was great ?
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February 2024 by Ana Paula Honesko
Great store, amazing employees, great variety of products! My dog loves the place!
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February 2024 by Omer Sherjang
Great place and customer service. They have the cutest little pets. See this cute kitten I will go back for.
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February 2024 by John F
I do not recommend buying anything from this place. Chris the manager is about as sharp as a marble. Denied my gf from buying some guppies because they might get eaten. Said they have feeder fish goldfish/minnows. We don't want toxic fish in our tanks. Goldfish and minnows are toxic to other fish that eat them or turtles that eat them. Denying a sale because you think something might get eaten but selling something toxic to get eaten is ok. Some people's brains are not always there
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February 2024 by Maharold Peoples
Great place. Good customer service and pet grooming.
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February 2024 by Darcy Montoya
Very friendly and professional they've helped me with all my questions and helped me to find whatever I've needed
I've used Bull Run Manassas VA PetSmart for all my pets needs for years
Thank you
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January 2024 by Brian Bellosi Sr.
Great service, prices are to high.
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December 2023 by Bobbi
Great customer service
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November 2023 by Robert Shon
PetSmart seems to have all the regular and speciality pet foods. The staff is helpful and friendly. They offer lots of services for pets, including grooming.
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November 2023 by Jessica Edwards
Clean and very friendly staff. Easy to find what you're looking for. No complaints at all!
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November 2023 by Noemi Garcia
Large assortment of pet food
