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April 2024 by w t
If I could give zero stars I would. The staff was not helpful at all and a bit curt. We went to Claire's and received top notch service. This place had 2 people working neither helpful. Claire's had one person working and she worked the very busy store while caring for customers waiting for piercings with a smile.
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February 2024 by Cynn Cruz
Overall this place has cute and affordable jewelry . One complaint would be to be staffed. I waited about 20 minutes to purchase jewelry since there was no one there. I asked the surrounding stores if there was a someone who worked here or if it was closed. She informed that the worker left and would be back soon. It took about 20 minutes for a staff to arrive which was almost close to closing. I understand that sometimes we need a break but it’s unprofessional to have a customer waiting for almost 20 minutes to purchase something by only having one staff working.
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February 2024 by X.Blue.Waves.X
We were helped by 2 workers and they were so sweet. My daughter loved the girl that gave her, her 2nd piercings. We will be back for more!
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August 2023 by Makena Barnes
Both Cameron and Silvia had excellent customer service and were very patient as well as informative. I asked Cameron if both lobes could be pierced at the same time and he said yes then he quickly called his associate to help. Although my 2-year-old was not at all thrilled about the experience at the moment, she hasn't stopped talking about how pretty her earrings are. They did an awesome job and the placing of the piercings is perfect! I would recommend them to anyone in the area ☺️
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June 2023 by Hazy SandTOES
Got my 6 year old's ears pierced here & store manager Cameron did a great job ! Super informative with every step & answered all our questions & made sure we were comfortable throughout the entire experience.Thanks Cameron!
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June 2023 by Marisol Aguiar
They were low on products, the service is good. They replaced my moms necklace free of charge. I was greatful for that.
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May 2022 by Patricia Ferris
Not really sure if Piercing Pagoda is a wise choice for piercing. Went 3 times in a 15 months to have the same ear repierced because the earrings came out. The earrings are expensive so therefore each time you're paying $60-$80 for the repiercing & earrings. The last person stated it takes a year before your piercing is okay, seriously don't believe her. I feel if you are interested in piercing - search for a place that actually perform the service without any hiccups. I wasn't satisfied with the Manassas location.
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April 2022 by Nelly V.
Stopped by for a 2nd ear piercing for my daughter and I. It was quiet at the mall, the young lady who helped was friendly, maintained sanitary precautions, and did a great job with our piercings. She was very patient with us as we asked to move around the pen mark on the ear a few times to just the right spot before doing the actual piercing. No issues recommending this mall kiosk for a basic ear piercing.
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December 2021 by jocelyn cisneros
If I could 0 stars I would. DO NOT BUY ANYTHING FROM THIS STORE! I bought some earrings for my daughter when I put them on her the pearl fell off, so I went to get it exchange, again putting them on the second pair broke again!!! So I asked for my money back they only gave me 14 dollars when the earrings cost 50 on top of that they didn’t give me MY receipts back because the sales person said it was theirs ??? Bad customer service. They stole my money.
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April 2021 by Allison World
There is a black lady who was very rude as soon as you approached the stand customer service 0 the ear piercing comes with a warranty you never going to use if you ask to remove they tell you it comes with it I know is a lie and they aslo charge for the solution i don’t need cause i have at home basically the $50 earrings comes to $75 after all that worse place I recommend clairs ear piercing
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February 2021 by Rachel Di Silvio
Very disappointed. I took my daughter to get her ears pierced for the first time for her 8th birthday and it was not a good experience. The original employee that greeted us was very friendly and told us that we could have both her ears pierced at the same time because she was scared but she left to help another customer. The lady that took over was not as friendly. She had to redraw the dots on my daughter's ear 4 times, but still got it wrong. The piercing gun got stuck and my daughter began to cry on the first ear. The second piercing is crooked as she must have been holding the gun facing down, so the back of the earring is coming out of the bottom of her lobe.The earrings were $69, but then they add cleaning solution ($6-20) and automatically added $12 warranty on the earrings (you have to ask for them to take it off).
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October 2020 by jennifer guevara
they are very angry. and they are not kind to customers.
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February 2020 by Marisela Romero
Great customer service, I definitely recommend this place
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January 2020 by Donida Bojorquez
(Translated by Google) Very. Good(Original)Muy. Buena
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December 2019 by Michelle M.
honestly for a kiosk in the mall it's not that bad. this was an impulse decision- i was helped immediately and the process was super quick. i got my second lobe piercings in like 5 minutes (they did use a gun for the piercing). the lady knew what she was doing and i barely felt it happen. she was brief and informative, so that's good. we'll see how the piercings turn out in a couple months.
