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October 2023 by David B.
Vernon, the driver, was professional, capable, and sincerely polite. Super happy with the process.
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September 2023 by Phyllis T
Great option to store and move. Fair prices and climate controlled storage, delivery when you need it and easy to schedule. Much cheaper than traditional full service movers. If you need to get in your POD you can call and make arrangements to do so. I have used them multiple times and will continue to refer PODS to my friends in the future.
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September 2023 by Rich Goodwyn
Very professional. The best customer service experience I have had ever. POD phone personnel (Jimena) was friendly, knowledgable and patient as she helped me schedule both pickup and dropoff events and assisted me with some website issues I was having (operator error on my part). Vernon, the gentleman who dropped off our POD at a self storage facility was incredible. Not only did he handle the POD moving machinery (POD-Zilla) with precision and ease, he even took the time to help my wife and I move some furniture out of the way to make room for the POD. Kind, caring and with a sense of humor, Vernon loves his job and it shows in everything he does when dealing with the customer. Recommend you give Jimena and Vernon a payraise before someone else does ?. I will use this company again and recommend them to anyone who needs help moving!
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August 2023 by a clarke
I have used PODS twice for storage and the container looked the same when it was packed and years after it was delivered. The employees at PODS locations (TX & VA) have always been kind, professional, helpful, and ready to assist. The containers are kept in a control environment and the items you stored will look the same when it is delivered. Highly recommend, good PODS, good price and great service!
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August 2023 by Rick Corbett
Over all the PODS are good to use. What I was quoted in the beginning and what I was charged in the middle of the move was almost 2k difference. This is preventing me of giving more stars. If you use the service make sure you under stand that the quoted price can change.
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August 2023 by Jim C
With only a few days notice, PODS delivered a container, which I loaded with one of their recommended moving crews and shipped from Colorado to Virginia. It was a good experience. Everything was as they estimated for both cost and schedule.
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July 2023 by Sarah Fisher
DO NOT USE if you are military. This PODS facility failed to give me correct weight tickets(which I was charged <150$ for)This mistake will cost us thousands of dollars. There is no posted number for this office to contact them, and the PODS customer service # is an overseas call center where they keep you on hold for hours without any resolution.If I could go back in time I would utilize ANY other moving company on the face of the earth before going with PODS. I have spent approx 8 hours on hold over the past two weeks with issues with these weight tickets and have gotten no resolution. This company is not military friendly and has abysmal customer service
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July 2023 by Charles Abell
Vernon was exceptional in his delivery of our POD. He called me 30 minutes before my delivery. Gave me exceptional directions for delivery. Was very safe to prevent damage to my property. He was so friendly and kind, and understanding. 5 Stars!
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July 2023 by Google user
DO NOT USE if you are military. This PODS facility failed to give me correct weight tickets(which I was charged u003c150$ for) This mistake will cost us thousands of dollars. There is no posted number for this office to contact them, and the PODS customer service # is an overseas call center where they keep you on hold for hours without any resolution. If I could go back in time I would utilize ANY other moving company on the face of the earth before going with PODS. I have spent approx 8 hours on hold over the past two weeks with issues with these weight tickets and have gotten no resolution. This company is not military friendly and has abysmal customer service
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June 2023 by kerry willigan
We had such a positive experience from start to finish! I was telling friends how easy PODS made the move from NY to VA for my 84 year old father! From the first phone call making the reservation, to the driver who picked up the empty POD at the conclusion of our move--every person was on time, professional, answered all my questions and took care with placement of the POD. Excellent, excellent service--thank you!
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June 2023 by Shannon
This 5 star is for Vernon. He was the only good part of this experience. There were issues with delivery and issues with the security of the PODS. Had to call and have some things rectified, but made sure to let them know that Vernon was awesome. my PODS is broken and no one can fix it until Tuesday. In the middle of moving, this is highly frustrating.
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June 2023 by jon l
I used the PODs service for moving stuff out of my existing house to prepare for selling it, then had it sent to my new house once i closed on it. It was easy to coordinate and everything was in the same condition as when I stored it in the POD. The deliverydriver Norman King did a great job placing the pod at the new place. I'll use the service again when I need it
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June 2023 by Susan G.
Dashboard often results in errors, so you're on hold 60-90 minutes to update anything. Never have the information you need when you call them (you don't know the policies of your own storage facility? And you can't give me their contact info to ask them myself?) A surprise 3 day hold between POD pickup and when they could start moving it cross-country caused a cascade of delays on the other end that resulted in missing my first day of work. They won't start moving the container to your destination until you CALL them (can't be done online, can't assume because they picked up the container from your house it's on its way to the destination). Once the container has started moving, you can no longer change the delivery destination even if it's in the same city, even though it's sitting at a storage facility 50 miles away Have to give them 7 DAY NOTICE to access your own POD at the storage facility. Fun experience so far.
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June 2023 by Christopher L.
do not use these people. i have talked to 12 people there and each one of them appears to be trained in deception. i scheduled a move with two large pods. they delivered the pods to my home. we filled them. when we tried to have them picked up they said they no longer deliver to that state. i advised them that they have a location in that state. they still will now only deliver to their own facility in that state. and not my new home. they charged me an extra $1200 to send the two pods to their own location.it is frightening how much they get away with. each one of these people deserves to go to prison for fraud. go to their competitor.
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April 2023 by Mariah Dunn
My family used this service to move across the country and it was a great experience! The POD was dropped off at our house, we loaded it, it was picked up, and then delivered to our new place without us needing to be there. Nothing was broken and there were no extra fees since we did it all within 29 days. Would definitely use again if we need to.
