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July 2024 by Jessica Porter Meade
No complaints with the actual company. I used the online app for everything and the only tweak I would like to see is the ability to pre register and have the references checked before arriving at the business. The longest part was checking in and being verified.
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July 2024 by Perfecto Ramos
The staff was very polite, helpful and understanding. The GM especially helpful after key i used to lock my storage didn’t work and helped all she could to unlock it! Extremely clean facility and I highly recommend this facility for any storage needs.
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July 2024 by Antonis rodriguez
Never answers my calls. Wont let me extend rental. Always threatening to report vehicle stolen. Child like management. Stop letting kids i into management.
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February 2024 by Tatiana Gomez
Terrible customer service. We driving far away from different state and we have to find another U-Haul because in here they are not helpful at all. We wasted time and money in this place. I don’t recommend this place to storage your belongings.
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February 2024 by Dakota McKeown
Unfortunately our trip went down hill. Our trucks check engine light came on as we were heading to our destination to unpack everything and we had called a tech. The tech was great. But I’m confused as to why Uhaul would hand out vehicles that have cylinders dead and or dying to a 6.5 month pregnant woman amongst all other things. Not to mention - being 6.5 months pregnant and waiting almost 2 hours in the cold for a text to show up and almost an additional 2 hours while figuring out what to do in the cold. The tech did what he could but the issue still was there. He had informed us that the cylinders in the truck have been dead for the last two months. Why has uhaul not done anything about this? I am very displeased with my service and would like some type of compensation/refund in return.
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January 2024 by david alexander c.
i have used this u-haul so many times since just last year. i rented 2 vehicles and had a storage unit for 6 months. the facility is always spotless, especially the bathroom!! Gabriela (gm) & her team are experts in their field. they always answered all of my questions, and were very accommodating when it came to any needs. i am so appreciative of the consistently amazing and friendly service of all the staff. thank you so much for all that you do!!
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December 2023 by Alan Hollingsworth
I wanted to reserve a van, or alternatively a pickup, for the morning. The website said there were no vans or pickups available until 4:30 PM. So I reserved a larger truck at a higher price. When I went to get the truck, the app would not let me check in, so I went inside the office. The agent there who helped me said there were 2 vans and a pickup available, and checked a van out to me instead of the truck. Great service at this location! The website seems to have some glitches.
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October 2023 by D Byte
Everything went as you would expect until my son took the trailer back and I saw the bill. We were charged an extra $30 for the extended day. Should have been $29 like the first day.No excuse for the overcharge!
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September 2023 by Shelley M
Gave me the wrong size equipment and refused to refund. DO NOT USE THIS LOCATION.
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September 2023 by Martin B
Excellent service
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August 2023 by Dee Tyr
To find out they knew the AC didn't work. Zac returned the call and said well it is in the shop to be repairs for the next family. Wait, so you knew too and yet you could have offered to split the entire bill. Or the whole bill. After I just had surgery and ended up in the hospital due to thier neglect. It was just him telling me im screwed but the next family won't be. I will never rent from the Dumfies Rd uhaul again.
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June 2023 by Allison R.
This location has all new staff and they are awesome. I came here over a year ago and it's true - the staff was not great. HOWEVER, this is a whole new team and they work like a well-oiled machine. Also, this location is meticulously clean and they go above and beyond for their customers. Great attitudes, friendly service. This is why I keep coming back. You can back in to loading dock and easily transport your items with their carts (there are plenty). Last but not least, there's ample parking, easy to access air conditioned storage, clean bathrooms and free ice cold filtered water in the store so you can fill your water bottle/stay hydrated.
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November 2022 by Mario Vega
Amazing service from the manager Josh. Got quick to point. Over all time in the store was 5-10 Mins. Amazing. Service.
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August 2022 by Tom Trainer
I came to this U-Haul to have a repair made to the trailer wiring harness which was installed by another U-Haul dealer on Sudley Rd. about a month ago. Kelsey Morgan, the manager, treated me courteously from the beginning. She and the hitch installer David listened attentively and worked on my vehicle immediately upon arrival. Their diagnosis was the previous U-Haul installer failed to provide grounding to the wiring harness which caused the ABS warning lights, came on during our 10 hour trip to New Hampshire & Maine. I thanked Kelsey and David for their excellent repair work and their professionalism. I will never come back to the other U-Haul place on Sudley Rd., where the shoddy work was done. I will definitely come back to Kelsey and David who demonstrated competency and excellent customer service skills. I will share my positive experience with Kelsey and David with my social media friends. Keep up the excellent work Kelsey and David.
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June 2022 by Tom G.
They charged me for fuel despite returning the truck at the same fuel level as received.
