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April 2024 by Ted Olds
Generally positive experience renting a portion of a U-Pack trailer to move from DC to New Mexico. Super friendly customer service and the move itself was easy. Be sure to tie down your stuff well; ours was shaken up quite a bit in the move. My only criticism is that the website makes it seem as if you can use as much space as you want over 5 linear feet and will be charged accordingly. This is not true. The bulkhead can only be installed every two feet (on the odd numbers), so we were charged for 9 feet even though we only used 7 feet and change. I'm not sure why they even allow people to reserve 8feet (as we did) if it's a guarantee that using 8ft will get you charged for 9.
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March 2024 by Sukhbir Grewal
We used U-pack service last year from our move from VT to VA and we were very satisfied with customer service as well as pick up and delivery. So we used this company again this year for our move from VA to Hi.
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February 2024 by Behzad Sadrfaridpour
Moving with U-Pack was smooth. We used their 26ft trailer service with guaranteed 4 business day delivery. The trailer arrived in Friday morning. We loaded it over the weekend and it was picked up on the following Monday. It arrived at destination on Friday. We unloaded it and it was picked up by U-Pack on following Tuesday.We had a lock with 2” height but it was too thick for the bulkhead. Instead, we used 2 locks with 1 and 3/4” length to lock the bulkhead.
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November 2023 by Harshit Jhaveri
Love the service they offer. The cheapest box service as compared to U-Haul Box and PODS.
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September 2023 by Maxann Keller
We had an excellent experience using this UPack for our DTY move from Oklahoma to Virginia. The correspondence between us and the Upack team was flawless. And the freight company that handled the trucks were very communicative. While the price may seem slightly higher than other similar moving companies, we would say that it was definitely worth every penny for the ease and convenience through the entire process. The delivery of the container, the pick up of our stuff, in the transit was all on schedule and communicated thoroughly. We moved our items in and out of the truck ourselves, and we only had one item of ours that broke during transit (only because of our own maneuvering when placing it in the truck). We will absolutely be using this company again if and when we move. We highly recommend using UPack!
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August 2023 by Jonathan Jacobs
Phenomenal experience moving. Most of the people were unbelievably helpful. Steve, the U pack representative in the Manassas Virginia location could not have been more kind or helpful. He went out of his way to make sure everything went smoothly as possible. Manny was also very helpful as well as John at the Manassas location. Everything arrived ahead of time and largely undamaged. It was great to be able to lock everything up on one end and unlock it on the other without changing containers. The only issue I encountered was one of the representatives on the phone in California told me that if I took delivery of my container right away on a Thursday, it would definitely be picked up on Friday if I called on Thursday. I called on Thursday as well as Friday to have the unit picked up and there should be would happen by the end of the day Friday. They did not pick it up and no one ever called to tell me they would not be coming on Friday. They did not come until the following Monday. This was a bit of a problem as I had to leave the unit in the street which irritated the neighbors. Other than that, great experience. All of the drivers were really great as well.
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August 2023 by Christine Allred
Professional, gracious, and totally competent! Everything arrived in perfect condition and even a few days early. Thanks Upack! I’ll definitely call again with my next moving needs.
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June 2023 by Victoria Amoroso
Moved across the country from Alexandria, VA and couldn’t recommend U-Pack enough. People have advised against getting a moving company but UPack did not disappoint. We used their ReloCube to move to Seattle. UPack customer support is five stars — attentive, on time (if not early) for drop off and pick up. We (my husband) packed up life things and nothing was damaged..granted you have to be a good packer. And their website is great and easy to use. 10/10 would use again
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May 2023 by J S.
My husband and I used U-Pack Moving to relocate across the country. The price and convenience were what made us choose U-Pack over competitors (PODS, U-Haul, Penske). We found the best way to pack was to make all possessions square (AKA, stackable in boxes and totes). It took some math and reconfiguring, but we fit everything into the U-Pack two containers. The service during .1) planning, delivery, pickup, and 2.) drop-off and pickup-on the other side was seamless. The drop-off/pickup drivers were highly competent, friendly and professional as were the telephone representatives who coordinated prior to the drivers. Would definitely use U-Pack again!
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March 2023 by Alvaro Smith
Used this location to move to Hawaii. Fast, affordable, and very friendly. We will be using them again. All other options are expensive, slow in communication, and pushy. With Upack everything was straightforward and no hidden cost. Upack is simply the best option for long moves.
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November 2022 by William Corkery
U-pack was great. It made moving so much easier. The staff was very helpful in figuring out the right size for us to get and the drivers were great. Highly recommend.
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November 2022 by Noe P.
Realmente fue un servicio muy bueno y rápido, no tuve que manejar y mi mudanza llego como si yo la hubiera transportado. El costo fue tan económico como rentar un vehículo por una semana. Fueron puntuales al entregar y recoger el contenedor. Pague unos días antes de que entregaran mi mudanza. Gracias y felicidades
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October 2022 by Jill Obando
U-Pack made our move to a new state very easy and stress free. The employees are so friendly and professional and our belongings arrived earlier then expected.
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October 2022 by Jessica Vogt
I moved quite a few states over and they were quick to pick up and move my pods. I paid to have them stored and they responded quickly with delivery.
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September 2022 by So kav
Very unprofessional way to handle for something that they messed up. We requested weight tickets for our trailer from the beginning but they didn't communicate with the driver so the driver didn't weigh the trailer before dropping it off at our place. We called & talked to the customer service multiple times to make sure that we get the weight tickets and they all told us to make sure that they will get them to us once they pick up our empty trailer after we move. Now they want to charge us $150 to get the tickets to us just becasue they missed to put our request to our contract. They are aware of the fact that it was their fault and didn't even aplogize. Never ever dealt with this kind of rude and unprofessioal attitude (a guy at the corporation) especially from a well-known company like this. It was our first time using UPack and will never use them again.