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July 2024 by Riley
Arham provided great service when upgrading my phone. He was very patient & answered any questions I might’ve had!
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May 2024 by Tom Femino
Customer service representative tried his best to be kind but manager from russell cellular ensured that he had no options to succeed. Had to wait over 2 hours before finally finding out they are unable to help fix my phone, nor willing to work with me on other options, and by then the other stores had closed. Highly recommend sticking to corporate run stores to avoid this treatment.
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April 2024 by John Dominguez
Arham provided excellent service along with the whole Verizon team at this location.
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February 2024 by denisse Garcia
Worst experience ever. Just one person working and helping multiple customers. I waited almost 2h to just get a SIM card replacement. One of the most expensive providers and they don’t even care about the customers. Unbelievable.
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October 2023 by BenR.
Says open from 10-6. I’m here at 1pm and there’s a sign that says will return at 3pm.What the heck is this?!
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August 2023 by Salih Y
I had ordered an iPhone, and they called me on the phone saying I could pick it up until 4 PM. I replied, 'Okay, I'll come before 4.' I arrived at Verizon, which was a 17-minute distance, at 3:50 PM. You can check your cameras if you want, the door was locked, and no one was inside. Despite making an appointment, you closed up and left early, even though you said you'd be open until 7 PM on Google Maps. I'm also a business owner, and I believe you should take your customers seriously.
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August 2023 by Jon Moran
Closes at 8 or 7:40???
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June 2023 by Dawn Barton
I called to see if this store was open, they answered and said yes. When I arrived at 640pm they were closed! Front door locked and no one there. I needed to pay my bill in person. I am very annoyed totaling unprofessional!
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January 2023 by Mike Jenkins
The employees at the store were great. Verizon itself is difficult to work with.
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September 2022 by Keisha Stancell Hill
I came in to the store with multiple needs and pretty disorganized on a holiday weekend. From the outset Chris Berry was pleasant and had a positive, can-do attitude. I needed a new phone, to port from an older phone, and to order internet service for a new home. Chris was efficient, helpful, and used strong problem solving skills. Overall, I would definitely come back to this retail location and would send friends there as well. Thank you, Chris!
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September 2022 by Family Acct
First time went into the store, it takes multiple reps to get answers for questions. I was not ready to sign up for the service.Today, when I'm ready to signup showed up to the store during lunch. It took rep couple minutes to load the Verizon webpage, tell me the plans options which I can find online myself. I asked a few questions (basic questions BYOD, fee, discount), had no idea of the answers. The rep search on Google for the answer. At one point, i had to tell him where to find the plan I was interested in. My patience and voice may sound frustrated, the rep gave me *611 number to call for further questions. Knowing I'm not a customer of Verizon, the rep gave me # that only work for Verizon phone.What a wasted of time!
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September 2022 by Arwenamin
Worse customer service ever, if you are opening a store you should put there someone who knows how to do his job not someone who does 10 minute job in 3 hours and could not even do that properly. They took my money but didn’t give me my service, and when i asked for my refund he was just rude and keep saying ‘i dont know so i can not help, it is your problem.’ The sales person name is, Christopher B.
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August 2022 by Stacie Ferry
Anne at Russell Cellular is amazing.
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August 2022 by A G
These ladies are amazing, so helpful, patient and understanding. Annie and Kathy thank you for helping me with my daughter's phone.
Highly recommend this place.
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August 2022 by Leanne Hurtack
Kathy was extremely helpful and knowledgeable!
