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November 2023 by Susie Robb
Slow pharmacy. One of the techs tells me the prescription will be ready in 20 mins so I wait. After 30 minutes I check on the status and the next tech says they will get my prescription started now and it will take 20 minutes because she’s the only one working.She gives me an attitude and said, “ I need to just wait because everyone wants their prescription right now and they can only do so much”.
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September 2023 by Jack Lopacki
Pharmacist gave me poor customer service
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April 2022 by Rachell Y.
Please don't fill your prescriptions here. Staff is incredibly rude. Was waiting in drive thru line for almost 30 min. And when I finally got to the window they said they were closed. I was there before they were closed. The lady behind the counter said that she had turned off all the computers because it was "9:01" one minute after closing. When I really needed my prescription for pain. Never again.
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October 2021 by M W
Store "policy" tech insisting I wear a mask for a flu shot when I am on a litteral O2 tank to breath.The power tripping pharmacy tech wants to think their POLICY trumps my HEALTH & SAFETY
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September 2021 by Kris Pierce
When getting refills every day is a new story. "It'll be ready tomorrow morning" to "actually the doctor said you can't pick up until tomorrow" and the best one "It'll be 20 mins. Yes your prescription is filled but you have to wait bc we just opened"...as they're standing around and there's no one else here!They will never send you updates on when things are ready and when you get here, you get wild excuses met with attitude when you ask logical questions like "can't you just grab the prescription that is right behind you and already filled?!?!?!"Will be going to CVS across the street. ABSOLUTELY do not recommend this place for getting prescriptions filled.
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February 2021 by Eric T.
A terrible experience and will never visit this location again. I went to pick up photos to work on a scrapbook for an anniversary gift for my girlfriend. I waited in line for about 5 minutes as a lady stood behind the counter in the photo center and ignored my "excuse me" request for help. It was my first time using their print center and I was nearly clueless on how the center worked. I continued to wait as my request for service was continuously ignored. After just a peek around the corner to see if my name was on a photo bag she immediately raised her voice at me and told me I was not allowed to be back there. I quickly apologized and returned to where I was originally standing but instead of turning away she followed me continued to raise her voice at me while letting me know she would not serve me. After after a little back and forth she again let me know that she would not serve me. This was possibly one of the rudest encounters I've had with an employee anywhere and Walgreens will never have to worry about me returning to any of their locations again.
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October 2020 by Tanya Johnson
The absolute WORST pharmacy and refill alert system and definitive customer service incompetence. Example of issue: get alert saying refill is ready, go to pick it up, it’s ready but “oh we can’t let you have it till X day...” THEN WHY DID YOU REFILL IT!!! X day arrives. Get message that the refill is delayed due to insurance. Call to find out what is going on...told that “oh we are filling it now”. THIS HAS HAPPENED MULTIPLE TIMES SINCE SWITCHING TO THIS PHARMACY 3 months ago.Well I go to pick up the drama refill only to sit at the drive thru and be repeatedly told “we’ll be with you in a moment”. Watch them take 4 customers at the counter...10 mins pass...watch the dude who was on a smoke break at the end of the drive thru lane come inside and he’s the one who finally serves me. Absolutely asinine.I will be switching my Rxs to the CVS across the street. This place is a dumpster fire. Walgreens logo should be the logo for 2020.
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December 2019 by Alexander W.
This location has unquestionably the worst pharmacy staff ever I've had two occasions in which Customer service was absolutely terrible. On one occasion I dropped off a medication and asked when I could pick it up the lady responded in half an hour I said are you sure cause I don't think I can have it today and she said yes. when I came back I had to wait three more days to be able to refill that particular script On a second occasion I was waiting in line for 20 per minutes with no cars moving. my wife took over the driver seat continued to wait in line and I went inside and asked to speak to a manager. The manager came out and I said did you know that car has been sitting there for 20 minutes and there are several cars behind it. no one is moving, the manager said that shouldn't happen and she went right back to doing what she was doing. She did not address why the car was sitting there. I waited in line another 10 minutes inside the store while my wife waited in the car outside the store I finally got my medication. I walked outside and the lady in the car by the window asked me what is going on inside. No one ever came to ask her why she was at the window.
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December 2019 by Patty T.
This particular Walgreens pharmacy is particularly frustrating. There is always confusion, delay or some problems getting scripts filled. They need to start getting it right. The call in system doesn't seem to work consistently and they are very slow. Months back I was asked to participate in a program where all routine meds would be filled and ready for one stop pick up, still not complete and again meds not ready today after calling yesterday. Ugh
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December 2019 by David F.
Visited your store on Hoadly Road in Woodbridge, VA to get flu shots for my family. Went to the consultation window and waited to be helped. Other customers were in the Pharmacy Express check out line but I was the only one in line for a consultation. I waited a few minutes but no one offered to assist. I could 4-5 staff filling perscriptions but no one offering help at the consultion window. After 5 minutes or so, the pharmacist (I assume she was the pharmacist) said I'll be with you in a minute. Another 5 minutes (or more) passed, I then asked the pharmacist, who had been working filling perscrtiptions right next to the consultation window, if I could get flu shots. The response was yes, but it will be a while, without any further explanation or qualifying what "a while" means. All the while taking care of other customers with their prescription. I can only infer from this visit that consultations and flu shots are not importatnt and are advertised only as a means of keeping up with the competition.
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October 2019 by L O.
Waited on hold for just under 20 minutes and didn't speak to an actual person. Wanted to ask about flu vaccines, but by the time I drove all the way there, and still was on hold, I saw the sign saying they were out of vaccines. Sure wish they had actually taken my call and saved us the trip.
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September 2019 by Keisha L.
Walgreens on the hill!! This location is my go to for protein powder for my smoothies because not only do they always have it in stock, it's always buy one get one half off every time I need to purchase more. There can be a line at times but it typically moves really fast. Customer service is always good. If you need assistance you can usually find someone really quickly. Store is clean and it's easy to find what you are looking for. This location also offers photo services to include passport pictures if needed.
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August 2019 by Tifany T.
This is the top pharmacy chain out of all of the competitors nationwide. They are the only pharmacy that I've found that actually carries practically all medications in stock(minus the off the wall super specialty kind that nobody carries anywhere) On that note, I've never been told my medication is not in stock locally . CVS and other top pharmacies might be cheaper on select scripts but it's because they don't carry large enough quantities in those particular medications that are listed cheaper. I'm sure you've all heard the phrase "If it looks to good to be true, it probably is." Lets say Safeway, Food Lion & Walmart (example) prices your medication at let's say the $12 range & Walgreens is at the $60 range it's because the other pharmacies don't carry large enough quantities in stock which prevents you from filling your entire script (a months worth) so they price it well below cost knowing they will practically never sell any because they don't actually carry it in stock so they price it dirt cheap just to give the illusion of having the lowest prices. Most pharmacies will not even fill partial scripts, they basically give you what they have on hand and forfeit the rest leaving you short and the only way to get the remaining medication is to go back to your Docter and receive another script for the remainder and submit the second script when it's back in stock, which might not be for several weeks to months. Walgreens carries the most stock out of all the other pharmacies Nationwide and they price their medications accordingly. They also have a prescription membership @ $20 per year which gives you thousands of scripts at $10 or less when it's listed well over $40 in most cases. I love their online pharmacy app. You can request refills and even set up script Delivery! The Hoadly Rd Manassas location is my favorite. They usually fill scripts less than 20 minutes (for non controlled meds) and by law they fill controlled drugs in one hour. Their pharmacy staff is wonderful. I am cash pay so I'm constantly checking the GoodRx app for discounts and they have gone through every single one of my families scripts to find the best price and that's over 20 separate scripts! They saved me over $1000 in one visit! I never have to wait long in their drive-thru and I highly recommend their shopping area as well. They have EVERYTHING! I swear! Lol! So.... If you lasted this long and read my entire review then I'm pretty sure you've already made up your mind as to which pharmacy to use. Choose Walgreens on Hoadly Rd. You won't regret it.
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June 2019 by Danny B.
This is the worst pharmacy, their 20 minutes is 60 minutes if you're lucky. Sometimes I have to walk in and be present before my medicine is even filled.
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March 2019 by Wesley B Parker
Friendly staff and good location.
