Aaron's provides a helpful and reliable experience for customers. One customer had a couch that didn't fit and needed a replacement. The company kept them updated throughout the process, and a specific employee was noted as being extremely helpful, honest, reliable, and caring about customers. The moving crew also received appreciation. However, another customer had a negative experience regarding a returned computer. After informing the company they intended to get it back and had been paying on it for a year, the computer was sold before they could retrieve it. The customer felt the company should have held it or at least called them to verify before selling, especially after repeated assurances that they would be back for it. They lost their year of payments and had to start over. Additionally, a customer experienced a recurring issue with a washer needing a second repair within a year, suggesting a need for better support for their products. Despite these challenges, a positive interaction was highlighted with an employee who went above and beyond to provide an "epic experience" when a customer needed help with appliances for family.
Nice furniture. Quick delivery and set up. I like my new furniture a lot!
July 2023
Have had to have my washer fixed for the 2nd time. Not even had it a year yet. I know it's not the employee's fault. They should have better support.
October 2022
Had the chance of interacting with a certain Mr John Cregger. I have nothing but awesome words to say about him. I was on a trip with the family and needed some help with appliances for my aunt. John went above and beyond to give us the most epic experience.Would go again.
